2 Client Liaison Officer Job Vacancies – Marie Stopes Uganda (MSU)

Job Title:      Client
Liaison Officer (2 Job Vacancies)

Organisation: Marie
Stopes Uganda (MSU)

Duty Station:  Kampala,

Reports to: Center

About US:

Marie Stopes Uganda
(MSU) is a marketing-focused, results-oriented social business that uses modem
management and marketing techniques to provide family planning and reproductive
healthcare across every district of Uganda. For over 20 years, Marie Stopes
Uganda (MSU) has been working to provide voluntary family planning (FP)
services to thousands of men and women across the country. MSU is the largest,
most specialized private FP and reproductive health (RH) organization working
in every district of Uganda with approximately 30% of modern contraceptive
market share.

Job Summary:  The Client Liaison Officers will maintain the
high clinical standards expected by MSI and actively work to promote the smooth
running of the centre and contribute to improved financial performance. It is
particularly important that the post holder is able to sustain a close and
collaborative partnership with operational staff in the support office and
field, so that project deliverables remain a focus of operational activities.
This post holder will be able to work productively with the Research,
Monitoring & Evaluation, Operations and Social Franchising teams to ensure
that programme activities serve the indicators in MSU’s M&E framework

Key Duties and Responsibilities: 

Customer Service

  • Providing Unconditional positive regard
    for every customer/client at the Centre.
  • Ensure the Centre Maintains the best
    customer handling standards and train all staff at the Centre to provide
    the best customer experience.
  • Ensure that client are welcomed and
    offered a sit on arrival.
  • Efficiency of service and minimize
    client waiting time.
  • Client follow up, support and building
    positive relationship to increase client loyalty.
  • Ensure client feedback is received,
    recorded, shared with management and follow through to address all issues

Front Desk

  • Ensure that the reception area and
    client toilets are clean and stocked of necessary supplies.
  • Ensure that the office is fully
    operational in terms of power, water, Phone, Office equipment.
  • Receive and redirect incoming and
    outgoing correspondence
  • Make official telephone calls on behalf
    of staff and ensure that accurate records are kept.
  • Liaise with Administrator in terms of
    Centre staff welfare i.e. uniforms, Ids.
  • Provide administrative support to the
    centre team especially in report writing.


  • Receipt and reconciliation of all centre
  • Fill out the daily income summary at the
    end of the day and give the money and summary to the centre manager for
  • Ensure that all client notes have
    correct money noted and receipt numbers are recorded.
  • Ensure proper reconciliation of Petty

Records Management

  • Proper records management ensure
    confidentiality and maintenance a record of vital client information.
  • Ensure all client notes are filed in
    alphabetical order so all notes can be found easily. Existing client notes
    should all be stored together so a full record can be achieved.
  • Keep inventory record of all MSU
    property at the Centre.


  • Manage centre assistants and care
    taker’s workload and ensure that the centre environment is clean and well

Qualifications, Skills and Experience: 

  • The ideal candidate must hold a
    University Degree in Business Administration or related discipline
  • Three years of experience in Sales,
    Business development and management with a big, fast paced business
  • Good computer skills i.e. knowledge of
    Microsoft Office applications including MS Excel, Power point and internet
    is mandatory.
  • Proven excellent technical oral,
    written, and editing abilities; ability to present and write influentially
    for multiple audiences
  • Ability to work well with others in team
    environments, build consensus and drive change
  • Must be able to satisfy stakeholders;
  • should be able to work in deadline
    driven/results orientated atmospheres
  • Strong people management skills
  • Able to think strategically and a good
  • Able to manage and motivate teams to
    achieve targets and to achieve organisational change.
  • Possess leadership personality, and able
    to take on and solve problems quickly and efficiently
  • Ability to stay on track and deliver
    even under pressure.
  • Willingness to work beyond the
    stipulated business working

How to Apply:

All candidates should
send their applications with updated CVs to jobs@mariestopes.or.ug

Deadline: 9th August 2019  

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