Several Fresher Customer Service Representative Jobs – MENA Sports Consulting Uganda Ltd (BetIn Uganda)

Job Title:      Customer Service Representative (Several Fresher Jobs)

Organization: MENA
Sports Consulting Uganda Ltd (BetIn Uganda)

Duty Station:
Kampala, Uganda

Reports to: Customer
Service Manager

About US:

MENA Sports
Consulting Uganda Ltd trading as Betin Uganda operates under license by the
Logispin Group, which is one of Europe’s largest and most successful betting
and gaming brands operating across Europe and Africa. The company draws upon
the best practices in both Europe and Africa and its directors utilise their
combined experience of over 150 years in the gaming industry to bring you the
very best products and services. It operates a full online and offline sports
betting and lotteries product portfolio.

Job Summary:  The Customer Service Representative will
ensure excellent customer service delivery for MENA SPORTS CONSULTING (U) LTD
customers by focusing on customer experience.

Key Duties and Responsibilities: 

  • Handle incoming  calls  and 
    emails  and  offer 
    solutions  to  customer 
    queries  while maintaining
    the set quantitative and qualitative standards of customer contacts.
  • Exercise professionalism at all times in responding to customers
    regardless of the issue or customer’s demeanor and must successfully
    handle difficult or sensitive issues.
  • Develop comprehensive knowledge of company products by researching
    required information using available resources and revising material on
    product dynamics and product changes.
  • Educate and advise customers on all aspects of BetOn products to
    enhance customer satisfaction and ARPU (Average Revenue per User).
  • Achieve and surpass the set target for conversions on retention call
    out assignments.
  • Use appropriate Call center systems, processes and procedures to
    resolve customer issues accurately and promptly at every point of contact.
  • Route calls and emails to an appropriate resource.
  • Document all call information according to standard operating
    procedures by logging in all customer queries and complaints to assist in
    follow up and compilation of data for trends analysis.
  • Respond to customers’ queries and complaints on social media in a
    timely manner.
  • Perform any other relevant duties that may be assigned from time to

Qualifications, Skills and Experience: 

  • The applicant for the Customer Service Representative job must hold
    a Bachelor’s Degree from a recognized University.
  • Six months of experience in a Customer service Call center
  • Knowledge and interest about sports is a MUST.
  • Candidates should be fluent in English and Luganda.
  • Computer user friendly
  • Good communications & team work skills
  • Added Advantage: Local
    languages such as Kiswahili, Luo and Runyakitara are added advantage.

How to Apply:

All suitably
qualified and interested candidates are encouraged to visit the web link below
where they will register or login (if already registered) to upload their
applications and updated CV/Resumes in either PDF or Microsoft Word format and
must include 3 work related references. Please do not include your academic


Deadline: 26th July 2019

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