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Job Title:         Walk-In Recruitment - Client Service Officer – 70 Sales Jobs (24 th August 2019)   Organization:  SolarNow Duty St...

Customer Service Jobs - KYC Operations Officer - Barclays Bank UK


Job Title:       KYC Operations Officer
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Head of Account Opening

About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.

Job Summary:   The KYC Operations Officer is a member of the Liabilities Operations team, providing key support in the account opening process in checking of all accounts opened for KYC compliance. This role will include but not be limited to:
  • Reviewing of all new accounts opened (personal, Local Business & Corporate) to ensure 100% KYC Compliance
  • Provision of management information on the KYC performance.
  • Capturing of data in the system from time to time as assigned

Key Duties and Responsibilities: 
Operational Management – 60%
  • Review all account opening application forms including dispensation forms scanned into SYBRIN Imaging and Workflow and compare with physical mandates to confirm consistency and compliance as per requirements for the different customer types. Review information captured in BOC  system and confirm correctness.
  • Carry out checks on accounts sampled for the Compliance monthly review on KAMLS for new to bank accounts as assigned
  • Make appropriate account amendments or updates on customers’ accounts as required by the business from time to time as may be required in regard to the monthly new to bank testing by Compliance.
  • On a daily basis, provide MI to line manager for accounts checked and their fate giving details of errors found
  • Provide any support required during audit and in UAT procedures.
Customer Service and Controls – 40%
  • Actively monitor and respond to and resolve queries / issues raised to the BBU KYC Contact Centre as assigned from time to time
  • Participate in all branch trainings, road shows and preparation of training packs to be shared with branches to improve knowledge and skill as organized by the Liabilities Operations team.
  • Maintain the service level agreement (SLA) between the Liabilities Operations team and branches / centres.
  • Carry out all snap checks  as assigned by team manager or other members of management
  • Carry out RCA reviews as assigned

Key Performance Indicators
  • Turn Around Time (TAT)
  • Volumes processed per day
  • SLAs


Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank KYC Operations Officer job should hold a University Degree or its equivalent
  • At least two years of working experience in a busy operations environment
  • Strong communication skills.
  • Strong interpersonal, team working and relationship skills.
  • Good numeric skills.
  • Quality conscious.
  • Keyboarding / PC skills.
  • Attention to detail
  • Time management skills
  • Excellent knowledge of KYC and related policies.
  • Good computer application skills (MS Word, Excel & Outlook

How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:


Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline





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