Banking Services Manager Employment Opportunity – Aikan HR Consultants

Job Title:    Banking Services Manager

Organisation: Aikan
HR Consultants

Duty Station: Kampala,

Reports to:
Executive Director, Corporate Services

About US:

Aikan HR Consultants
is one of Uganda’s leading HR consulting companies and trusted strategic HR
advisory partner, aikan’s services include aikan Jobs™, aikan Recruitment™,
aikan Internship™, aikan Leasing™, aikan Payroll™ and aikan OD.™ Our Client a
Player in the banking sector is seeking to recruit a Banking Services Manager
responsible for directing the daily management of the institution’s banking
operations activities and related services, including Staffing, Customer
Management, Payments and Reconciliation and Banking Operations, and procedures.

Job Summary:  The Banking Services Manager will primarily
ensure that the institution offers maximally competitive banking operations services
that support outreach maximization under the condition of profitability; that
these services are implemented in a most efficient, client-friendly, safe, and
professional manner; that the institution has banking operations staff in
adequate numbers with excellent skills and finally to maximize outreach to the
target group in a sustainable and profitable way.

Key Duties and Responsibilities: 

  • Managing the banking service unit and building its internal capacity
    aligned with the organizational strategy through:
    • Providing assurance on the integrity of the company’s financial
      statements through reconciliation of all Nostro accounts, Suspense
      accounts and developing critical KPI’s for the transactions classes with
      clear escalation procedures.
    • Ensuring the establishment and effective operations of a
      transactional banking service unit through a centralized back office team
      that provides services including but not limited to funds transfers,
      write-offs posting, Money transfers settlement, petty cash payments, dormant
      account re-activations fixed deposit account settlements and
    • Ensuring the establishment and effective operations of a
      transactional banking service team through a centralized loan management
      team that provides services included but not limited to posting loan,
      posting loan adjustments, early settlement (payoff) of loans, monitoring,
      reporting and handling of data Quality and disputes on credit Reference
    • Establishing and ensuring compliance of Know Your Customer
      requirements for the company and providing need support in all product
      development and reviews to ensure full compliance with policies and
    • Establishing clear reporting of the unit and ensuring timely
      submissions to management, Board and Regulatory bodies in line with
      internal policies and regulatory requirements.
  • Reviewing and improving the banking services policies and procedure
    manuals and supporting effective implementation of the policies and
    procedures on banking services across all branches/services points
  • Custodian of the units Risk Control Self-Assessment and Business
    Continuity tools ensuring periodic updates and compliance with the set
  • Ensuring all Internal and External unit reviews findings are
    actioned and closed within agreed framework and control measures are
    instituted to avoid repeat findings.
  • Developing and managing the annual budget for the banking services
    unit by:
    • Applying stringent measures to cost analysis and management
      ensuring that product and service delivery costs are at optimum levels
      and aligned to business objectives.
    • Producing periodic management reports demonstrating performance
      against budgetary targets and operational metrics for all services
      delivered and for challenges/ incidents encountered and managed.
    • Managing and controlling payments and settlement function including
      cheques, ATM transactions, Mobile payments and money transfers, ensuring
      precise values are disbursed and received by the bank with due care.
    • Delivering periodic, daily, weekly, monthly reports against
      operational departmental metrics for all products and services
    • Carrying out supervisory responsibilities in accordance with the
      organization’s policies and applicable laws where responsibilities
      include interviewing and training employees; planning, assigning, and
      directing work; appraising performance; rewarding and disciplining
      employees; addressing complaints and resolving problems.
  • Providing branch operational staff support to ensure operational
    compliance and service/cost efficiency and delivery of transactional
    banking services through a superior customer service experience.
  • Identifying key roles and resourcing for Banking Services units,
    implementing structural changes, and developing job descriptions and KPIs
    for each position.
  • Establishing Service Level agreements for all work streams in the
    unit and ensuring implementation and compliance to the Service Level
  • Defining metrics, processing targets and implementing performance
    measurement initiatives to support Banking Services strategy.

Qualifications, Skills and Experience: 

  • The incumbent must hold a Business related Bachelor’s Degree or
  • Five years of work experience in financial/banking sector
  • Two years as a team leader in various capacities including back
    office or finance related role
  • Good analytical skills
  • Excellent Project Management skills
  • Excellent communication skills
  • Change management exposure
  • Ability to delegate work assignments
  • People Management skills
  • Business acumen, Knowledge of the market and ability to align work
    with strategic goals.
  • Integrity, ability to inspire the trust of others
  • Ability to support organization’s goals and values.

How to Apply:

suitably qualified candidates should send their applications by clicking on
this link.
Please upload the following in your application; an updated CV / resume (PDF or
Word Format) which should include your contact information and three work
related references and a one page statement describing your suitability for the
role should be included.

Deadline: 12th August 2019

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