The Ugandan Jobline

Job Title:    Customer Care Representative
(Several No Experience Jobs)

Organization: M-KOPA
Solar

Duty Station: Kampala,
Uganda

Reports to: Team
Leader Customer Care

About US:

M-KOPA Solar is the
global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage “credits” for US $0.45, or less than the price of
traditional kerosene lighting. After one year of payments customers own their
solar systems outright and can upgrade to more power.

Job Summary:   The Customer Care Representative will attend to all M-KOPA
customer requests, queries, and escalations in the agreed SLAs  and in line with the standard Operating
Procedures.

Key Duties and Responsibilities: 

·        
Handling
Customer, Dealer and Agent queries over the phone or email           

·        
Educate
current and potential customers with product and service information          

·        
Troubleshoot,
escalate and/or follow up on customer requests, queries and complaints as per
the Standard Operating Procedures     

·        
Correctly
update customer information and log every customer/ dealer/agent interaction    

·        
Complete
customer activations on system within defined SLA   

·        
Create
new sales Operators in the system

·        
Follow
up on customers payments in line with the MKOPA collection strategy.

·        
Any
other duties as may be assigned by the CC Leadership team          

·        
Correctly
and keep records for all CC and Sales related activities          

Qualifications, Skills and Experience: 

·        
The
ideal candidate for the M-KOPA Solar Customer Care Representative jobs must be
customer – centric

·        
Fluent
in at least English & Luganda / or a major language found within any of the
Sales Regions

·        
Able to
work well under pressure and under minimum supervision

·        
A fast
learner who is able to work with set targets

·        
An
excellent communicator

·        
A team
player with high levels of flexibility. 

·        
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.

·        
A
Customer Care representative should be fluent in English Luganda and
Runyakitara or Kiswahili languages.

How to Apply:

All suitably
qualified and interested candidates should send in their applications including
updated detailed copy of the CV and a cover letter expressing why you feel you
would be an excellent candidate for the role to subject line of   “Customer Care Representative” addressed to:

The Head, Human
Resource & Administration,

M-KOPA Uganda
Limited,

Lubowa Estate, Plot
1300 -1301 Kampala.

Email to: careersug@m-kopa.com

Please Note: Please note that presentation of false academic documents and
certification will lead to criminal prosecution.

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