Reservations & Ticketing Supervisor Jobs – Qatar Airways (QA)

Job Title:     Reservations
& Ticketing Supervisor

Organisation: Qatar
Airways (QA)

Duty Station: Entebbe,

Job Ref: QR21273

About Qatar Airways:

Qatar Airways is the
state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways
Tower in Doha. The airline
operates a hub-and-spoke network, linking over 150 international destinations
across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North
America, South America and Oceania from its base at Hamad International
Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs
more than 40,000 people, of whom 24,000 work directly for Qatar Airways. The
carrier has been a member of the Oneworld alliance since October 2013, the
first Gulf carrier to sign with one of the three airline alliances.

Job Summary:  The Reservations & Ticketing Supervisor
will primarily plan, supervise and support the reservation and ticketing agents
in order to achieve optimal customer satisfaction and surpass the annual
revenue targets.  You will also encourage
teamwork, consistency of service and proper coordination.

Key Duties and Responsibilities: 

  • Supervise and motivate staff and ensure quality of work meets the
    Airline standard
  • Prepare staff roster to ensure proper distribution of manpower on
    weekly optimum utilization
  • Support the staff and customers to resolve difficult issues and
    problems pertaining to reservations and ticketing, on a daily basis
  • Handling customer requirements and cases professionally
  • Handle Group and Travel Agency inquiries
  • Dealing with all mishandled passengers, NORECs, and DNBs as required
    each day
  • Briefing staff on a day to day basis and keeping them updated with
    relevant changes in the industry and for QR products and services

Qualifications, Skills and Experience: 

  • The ideal candidate for the Qatar Airways Reservations &
    Ticketing Supervisor job should hold a relevant Vocational, Tertiary or
    Trade qualification
  • At least four years of job-related experience within the airline,
    travel or hospitality sectors. 
  • At least four years of experience supervising staff is required and
    you will need to have completed a recognized IATA or Airline Advanced
    Passenger Tariff and Pricing Course and have a thorough knowledge in
    Pricing and Fares. 
  • Ideally, you will have detailed knowledge of a Computer Reservation
    System (eg. Amadeus) and be fluent in both English and Arabic languages
    (written and spoken).

How to Apply:

All applicants who
wish to join Qatar Airways in the aforementioned capacity are encouraged to
apply online by clicking on the link below. You will be required to attach an
updated Resume / CV, copy of passport, copy of highest educational certificate
and recent full length color photo


Deadline: 30th June 2019

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