LG Operations Support Officer Jobs – Barclays Bank

Job Title:    LG Operations Support Officer

Organisation: Barclays
Bank UK

Duty Station: Kampala,

Reports to: LG
operations Support

About Barclays:

Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.

Job Summary: 
The LG Operations Support Manager will be member of Operations Retail Service
team, Providing key support in the management of accounts and loans being
processed in the LG team. The incumbent will;

  • Vet all application forms for KYC
  • Review new accounts( Personal ,Local
    Business & Corporate) to ensure 100% Kyc Compliance
  • Provide Regular management information
    on the KYC Performance.
  • Authorize work done in the system.
  • Ensure adequate storage of all
    application forms

Key Duties and Responsibilities: 

Manage the Process of Vetting Application Forms for
KYC Compliance (80%)

  • Process all application forms including
    dispensation forms against KYC checklist for KYC Compliance.
  • Ensure all accounts
    processed  are compliant and forwarded to operations with Run
  • Ensure no returns for accounts and loans
    from BSS (Loans and accounts)
  • Ensure returns are rectified immediately
  • Authorize work done by inputters
  • Originate the daily MI report on loan
    performance, accounts submitted and those returned
  • Work in partnership with colleagues and
    proactively anticipate, respond and seek to exceed customers’
  • Maintain the service level agreement
    (SLA) between the team and branches/centers.
  • Perform any other duties assigned.

Risk Management (10%)

  • “Ensure that all activities and duties
    are carried out in full compliance with regulatory requirements,
    Enterprise Wide Risk Management Framework and internal Barclays Policies
    and Policy Standards. Understand and manage risks and risk events
    (incidents) relevant to the role.”

People Management (10%)

  • Motivate staff and ensure they are
    recognized through the Barclays Africa recognition schemes.
  • Train staff to Get it Right First time,
    monitor poor performance
  • Maintain a close working relationship
    with the entire team

Qualifications, Skills and Experience:

  • The ideal candidates for the Barclays
    Bank UK LG Operations Support Officer job placement should have three
    years of general banking experience
  • 6 months account opening experience in
    the bank
  • A level or equivalent qualification with
    good pass in English and Mathematics
  • Broad understanding of bank products
  • Good understanding of account opening
  • Good working knowledge of mandates
  • Excellent knowledge of KYC
  • Knowledge of regulatory requirements
    related to account opening
  • Performance Development – Team Member
  • Foundation Banking
  • Basel II
  • Preferred
  • Customer service ethics
  • Anti-money laundering policy knowledge


  • Attention to detail
  • Communication skills
  • Time management skills
  • Good knowledge of KYC.
  • Good computer application skills (MS
    Word ,Excel & Outlook

How to Apply:

If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:


Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.

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