Fresher Officer Systems Administrator Job Careers – Uganda Revenue Authority (URA)

Job Title:   Officer Systems

Organisation: Uganda
Revenue Authority (URA)

Duty Station: Kampala,

About URA:

The Uganda Revenue Authority
(URA) was established by the Uganda Revenue Authority Statute of 1991 and set
up in September of the same year as a central body for assessment and
collection of specified revenue, to administer and enforce the laws relating to
such revenue and to provide for related matters. This statute incorporated all
the laws that were in force then regarding tax collection. The new organization
(URA) amalgamated the three tax administration departments that were
responsible for all the taxes collected by the Central Government of Uganda.

Job Summary:  The Officer Systems Administrator will mainly
provide operational and technical support to ICT users and control security of
ICT systems to facilitate business continuity in URA.

Key Duties and Responsibilities: 

Provide support to
ICT users in the organization to enhance availability of IT services.

  • Troubleshoot software and hardware failures
  • Sensitize and guide users on new applications and ICT policy
  • Manage user accounts, create and reset accounts and passwords for
  • Respond to users requests and liaise with second level support to
    resolve escalated issues
  • Support direct trader inputs by installing virtual private Network
    and any other relevant application
  • Compile weekly reports on availability of IT service in the
    different stations and submit to the supervisor

Manage computer
hardware and software maintenance in the organization to facilitate business

  • Conduct installation and configuration of computer hardware and
  • Upgrade software patches and hardware components
  • Supervise service providers in preventive maintenance and
  • Identify user needs for IT equipment and allocate respectively
  • Keep track and account for all IT assets in custody for the assigned
  • Coordinate the movement and repair of all IT assets in the

Control Security of
ICT hardware and systems to enhance safety of IT assets

  • Control physical access to the server rooms in the respective
  • Manage the domain authentication of 
    users and control access to applications
  • Maintain the environment and cleanliness in the server rooms in
    order to minimize outages
  • Monitor the functionality of hardware and systems in the server

Qualifications, Skills and Experience: 

  • The applicants for the Uganda Revenue Authority (URA) Officer
    Systems Administrator job opportunities should hold a Bachelor’s Degree in
    any Information Technology related field
  • Microsoft certified system Administrator (MCSA) is desired
  • CISCO Certified Network Associate (CCNA)
  • Comptia A+
  • ITIL
  • Two years’ experience in providing IT support  in a reputable organization with a
    reasonable number of users
  • The job holder must have adequate knowledge of Information
    Technology Infrastructure Library (ITIL), National  IT 
    Act, Information communication policy and the Incident management
  • The job holder must have strong administration skills and good
    interpersonal skills with exceptional ability to pay attention to detail.
  • S/he must be self-driven, a good communicator, a logical thinker
    (strong troubleshooting skills) and assertive in nature.
  • S/he must be customer service orientated, responsible and
    accountable with proven ability to Work and perform well under pressure

How to Apply:

All suitably
qualified and interested candidates who wish to join URA should apply online at
the link below.


Deadline: 16th July 2019 at 11:59pm

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