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Fresher Officer Systems Administrator Job Careers – Uganda Revenue Authority (URA)
Job Title: Officer Systems
Administrator
Organisation: Uganda
Revenue Authority (URA)
Duty Station: Kampala,
Uganda
About URA:
The Uganda Revenue Authority
(URA) was established by the Uganda Revenue Authority Statute of 1991 and set
up in September of the same year as a central body for assessment and
collection of specified revenue, to administer and enforce the laws relating to
such revenue and to provide for related matters. This statute incorporated all
the laws that were in force then regarding tax collection. The new organization
(URA) amalgamated the three tax administration departments that were
responsible for all the taxes collected by the Central Government of Uganda.
Job Summary: The Officer Systems Administrator will mainly
provide operational and technical support to ICT users and control security of
ICT systems to facilitate business continuity in URA.
Key Duties and Responsibilities:
Provide support to
ICT users in the organization to enhance availability of IT services.
- Troubleshoot software and hardware failures
- Sensitize and guide users on new applications and ICT policy
- Manage user accounts, create and reset accounts and passwords for
users - Respond to users requests and liaise with second level support to
resolve escalated issues - Support direct trader inputs by installing virtual private Network
and any other relevant application - Compile weekly reports on availability of IT service in the
different stations and submit to the supervisor
Manage computer
hardware and software maintenance in the organization to facilitate business
continuity.
- Conduct installation and configuration of computer hardware and
software - Upgrade software patches and hardware components
- Supervise service providers in preventive maintenance and
installations - Identify user needs for IT equipment and allocate respectively
- Keep track and account for all IT assets in custody for the assigned
stations - Coordinate the movement and repair of all IT assets in the
organization
Control Security of
ICT hardware and systems to enhance safety of IT assets
- Control physical access to the server rooms in the respective
stations - Manage the domain authentication of
users and control access to applications - Maintain the environment and cleanliness in the server rooms in
order to minimize outages - Monitor the functionality of hardware and systems in the server
rooms
Qualifications, Skills and Experience:
- The applicants for the Uganda Revenue Authority (URA) Officer
Systems Administrator job opportunities should hold a Bachelor’s Degree in
any Information Technology related field - Microsoft certified system Administrator (MCSA) is desired
- CISCO Certified Network Associate (CCNA)
- Comptia A+
- ITIL
- Two years’ experience in providing IT support in a reputable organization with a
reasonable number of users - The job holder must have adequate knowledge of Information
Technology Infrastructure Library (ITIL), National IT
Act, Information communication policy and the Incident management
process - The job holder must have strong administration skills and good
interpersonal skills with exceptional ability to pay attention to detail. - S/he must be self-driven, a good communicator, a logical thinker
(strong troubleshooting skills) and assertive in nature. - S/he must be customer service orientated, responsible and
accountable with proven ability to Work and perform well under pressure
How to Apply:
All suitably
qualified and interested candidates who wish to join URA should apply online at
the link below.
Deadline: 16th July 2019 at 11:59pm
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