Several Branch Manager Job Placements – DFCU Bank

Job Title:      Branch
Manager (Several Job Placements)

Organization: DFCU

Duty Station: Kampala,

Reports to: Regional

About US:

DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.

Job Summary:  The Branch Manager is mainly responsible for
growing the assets and liabilities business of the Branch, as per defined
budgets and managing costs so as to maximize the profitability of the Branch
while handling and overseeing all operational and human resource aspects of the
branch. This position is the main contact responsible for the customer
experience through consistent quality service delivery at the Branch.

Key Duties and Responsibilities: 

  • To manage and direct a focused team in the branch to be able to meet
    set work plans and all branch objectives
  • Drive a sales culture in the branch for all staff and ensure product
    training is conducted so staff can ably sell all the bank products
  • Conduct regular customer visits and communication to acquire or
    maintain key relationships
  • To inculcate a cost awareness culture in the team by setting cost
    management standards and guidelines and following up to ensure that there
    is no wastage, monitor all expenses and ensure all costs are within the
    set budget.
  • To grow the loan portfolio by selling all the bank products as per
    the set targets and by ensuring that loan applications are processed
    efficaciously, speedily and in line with set credit guidelines.
  • Review and manage dormant accounts regularly to achieve the active
    accounts set targets.
  • To manage the loan portfolio and recover bad loans to achieve the
    set NPA and PAR levels
  • Staff scheduling and planning so as to ensure the continuous
    availability of quality staff at the branch through effective succession
    planning, cross training, and leave planning.
  • To manage and enforce a team of focused staff who deliver the
    customer experience set standards
  • Lead, coach, train and manage the performance of branch staff.
    Initiate disciplinary action for disciplinary matters at the branch and
    escalate cases of gross misconduct as stipulated in policy.
  • Ensure proper leave management and proper succession planning for
    business continuity
  • Identify and recommend CSR activities around the branch local
    catchment area to improve on the quality of lives of the people in our
    communities and also invest and enhance brand visibility.
  • Drive a service culture within the branch and enforce customer
    experience standards in the branch, monitor customer satisfaction and
    ensure prompt resolution of customer complaints.
  • Create a great customer experience at all times by adhering to all
    the set Turn Around Time on all customer instructions/ requests. Onboard
    new customers on quick banking and other service channels.
  • To review, verify and authorize new accounts opened in the branch to
    ensure no fraudulent accounts are opened in the system.
  • Manage bank assets and carry out spot checks as per laid down
  • Maintain availability of the system by following up on equipment
    breakdown such as generators, UPS, cameras, counting machines and UV
    lights to ensure smooth running of the Branch.
  • Resolve and attend to all risk and audit issues raised in the branch
    in a timely manner and avoid recurrence as per laid down procedures.
  • Oversee the overall operations of the branch and ensure that all
    branch activities comply with the laid down processes and procedures,
    operating risks are minimized, best practice standards achieved, and
    branch attains acceptable Audit and risk ratings.
  • Ensure that all documentation and transactions are in line with
    local and regulatory anti-money laundering and KYC requirements

Qualifications, Skills and Experience:

  • The applicant for the DFCU Bank Branch Manager job placement must
    hold a Bachelor’s degree
  • Professional qualification in banking i.e. ACIB, Credit
  • A banker with four years’ experience and at least 2 years in a
    supervisory position
  • Knowledge of the bank’s laid down policies and procedures relating
    to all areas under control
  • Knowledge of bank products and services
  • Knowledge of socio-political and economic dynamics affecting the local
  • Knowledge of the code of Banking practice
  • Knowledge of risk management and credit principles
  • Knowledge of Branch accounting and transactional procedures, systems
    and processes.
  • Experience in managing a diverse range of people and activities
  • Ability to communicate clearly and effectively
  • Good presentation and negotiation skills
  • People management skills, including Team building, motivation and
    team goal plan.
  • Leadership skills
  • Decision making and problem solving skills
  • Analytical skills
  • Change management skills
  • Ability to lead and motivate a team to achieve its set goals
  • Ability to work under pressure and with minimal supervision
  • Should be self-driven and goal oriented
  • Ability to multi task and balance the scorecards in a dynamic market
    and increasing demands of both internal and external stakeholders
  • Excellent communication skills and be able to deal with internal and
    external customers
  • Ability to keep abreast on changes in the market, customer
    requirements, competitors’ responses and the bank’s ability to use
    information to identify new business opportunities and threats.

How to Apply:

All candidates who
so wish to join the banking sector in the aforementioned capacity are
encouraged to send their applications with detailed CVs including present position
and copies of relevant professional/academic certificates (University
Transcript, O & A level) to:

Deadline: 22nd May 2019

NB: dfcu
Bank does not solicit/accept payment in cash/kind from prospective candidates
in exchange for shortlisting or job placement. Any candidate who engages in
this kind of transaction is aiding and abetting fraud and will be automatically

For more of the
latest jobs, please visit or
find us on our facebook page


Leave a Reply

Your email address will not be published. Required fields are marked *