60 Senior Field Officer Job Opportunities – Tugende

Job Title:      Senior
Field Officer (60 Job Opportunities)

Organisation: Tugende

Duty Station: Kampala,

About US:

Tugende is a
technology enabled asset finance company. We provide an affordable path to
ownership of income-generating assets for proven entrepreneurs. Our primary
product is a lease to own motorcycle financing package which includes training,
life and health insurance, and active support. Tugende currently serves over
10,000 customers in Uganda through 200+ employees across 9 branches. Tugende
also has a network of alumni of over 7,000 asset owners.

With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of earners in the informal
sector, which will easily enable us to expand into other asset finance and
value added services offerings in the near future.

Job Summary:   The Senior
Field Officer will work with little direction to serve as the main point of
contact between Tugende and its clients. The Senior Field Officer’s day-to-day
responsibilities include conducting Tugende field operations e.g. vetting, loss
recovery, managing collections, and responding to client needs.

Key Duties and Responsibilities: 

Client Vetting and

new applicants: Identify capable clients for Tugende hire-purchase

applicants: Meet with applicants to obtain information on them and answer their
questions about the application process.

applicants: Conduct field visits (at applicant’s stage and home) while paired
with another Field Officer.

the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.

applicants: Evaluate applicant’s creditworthiness in line with the existing

lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.

deliver Motorcycles to new clients. Ensure that clients understand the key
terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.

Manage client needs
and portfolio performance

Manage a portfolio of clients. Regularly follow up on client repayments (on
phone and in person), understand any repayment and work challenges, give
recommendations or escalate problem cases where necessary. Ensure client data
is accurately captured in the lease management system in a timely manner

service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.

work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).

maintenance: Help keep office clean, manage motorcycle traffic outside office,
and coordinate clients during applicant classes.

with local authorities: Engage them as required to facilitate field operations.

Qualifications, Skills and Experience: 

ideal candidate for the Tugende Senior Field Officer job must hold a diploma in
in a business-related field from a recognised institution of learning.

A minimum
of two years’ field based experience working with a busy institution or
organisation such as a microfinance or busy credit related business

riding ability is an added advantage and will be a requirement once on the job

self-motivated and able to demonstrate a drive for results with a professional
approach from a team

communication, presentation skills and professionally presentable

a passion for customers, and provide excellent customer service and empathy for
our customers

to work under pressure in a fast paced environment and willing to work in rural
areas in different regions of Uganda

and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing

and willingness to learn to ride a motorcycle to conduct fieldwork

literate with ability to comfortably use MS Office.

level of professionalism and integrity, with good moral character

to work under minimum supervision with resilience and a “can do’’ attitude

in key local languages of Uganda

How to Apply:

All suitably
qualified and interested candidates are encouraged to apply online at the link


Deadline: 8th May 2019

For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline

Leave a Reply

Your email address will not be published. Required fields are marked *