Relationship Manager SME Suite Job Placement – UGAFODE Microfinance Limited (MDI)

Job Title:       Relationship Manager SME Suite
UGAFODE Microfinance Limited (MDI)
Duty Station: Kampala,
Reports to: Head
of Credit
About US:
UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Job Summary:  The Relationship Manager SME Suite will be
responsible for implementation and execution of UGAFODE (MDI) business strategy
in relation to growth in the SME portfolio by providing responsive, proactive,
proficient and effective banking service to SME customers thereby expanding
share of business as well as supervising SME Relationship officers to derive
growth in line with approved targets.
Key Duties and Responsibilities: 
  • Business Growth of Relationship segment: Provide the lead on all
    bank initiatives aimed at driving sales in line with the Business Strategy
    so as to efficiently acquire, manage and retain customers thereby
    maximizing their share of wallet to the benefit of the bank.
  • Embed service standards: Provide superior relationship management
    with profitable SME customers by ensuring customer retention, loyalty,
    preference and devotion to UGAFODE (MDI) as bank and its services.
  • SME Portfolio quality: Maintain and manage a qualitative Asset book
    and support the in the recovery and regularization of loans in arrears for
    SME Suite customers.
  • Adherence to Compliance standards: Ensure SME-Suite operations
    adhere to all UGAFODE set standards and controls in terms of customer
    service and product offering etc. by implementing measures aimed at
    guaranteeing an effective and efficient SME relationship management.
  • SME Reporting: Analyze figures and compile daily/weekly/monthly
    reports on the performance of the Asset book and monitor growth of the
    portfolio and where necessary, develop short term strategy shifts to
    ensure that overall performance targets can be met in the best interest of
    the bank.
  • Value proposition: Pro-actively and regularly improve value
    proposition and product offering through cross selling and customer
    retention strategies as well as managing market intelligence on bank’s
    products versus those of the competition with the view of recommending
    additional SME business openings for the bank.
  • Team supervision: Takes full responsibility for guiding of all
    direct reports, focusing on all aspects of sound people management e.g.
    Coaching, On-the-job training, Development, Performance Management,
    compliance to set standards and Employee engagement.

Qualifications, Skills and Experience: 
  • The ideal candidate for the UGAFODE Microfinance Limited (MDI)
    Relationship Manager SME Suite job must hold a Bachelor’s Degree in
    Business Administration, or Finance.
  • A minimum of four years’ experience in banking of which two in
    relationship management & sales.
  • Knowledge of the full MS Office suite
  • Monitoring and business insight
  • Teamwork
  • Influencing and negotiation
  • Self-Drive
  • Innovativeness
How to Apply:
All suitably
qualified and interested persons who meet the above criteria should submit (as
one document) motivation letters together with an up to date CV to our email
only: (Please indicate the position you are applying
for in the subject line e.g. “Relationship Manager, SME Suite”). Applications
should be addressed to the Head of Human Resource.
Deadline: 23rd April 2019
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