Fresher ICT Support Administrator Job Careers – MENA Sports Consulting Uganda Ltd (BetIn Uganda)

Job Title:      ICT Support Administrator
Organization: MENA
Sports Consulting Uganda Ltd (BetIn Uganda)
Duty Station:
Kampala, Uganda
About US:
MENA Sports
Consulting Uganda Ltd trading as Betin Uganda operates under license by the
Logispin Group, which is one of Europe’s largest and most successful betting
and gaming brands operating across Europe and Africa. The company draws upon
the best practices in both Europe and Africa and its directors utilise their
combined experience of over 150 years in the gaming industry to bring you the
very best products and services. It operates a full online and offline sports
betting and lotteries product portfolio.
Key Duties and Responsibilities: 
  • Provide technical support and maintenance on PC hardware components,
    desktop operating system software, and application software.
  • Provide first level support on office network infrastructure and
    connectivity issues to ensure zero downtime.
  • Perform minor repairs to equipment and arrange for other servicing
  • Monitor antivirus software and updates on the server and all company
    computers and make sure that all are up-to-date.
  • Monitor backup systems and procedures to ensure data security.
  • Detect potential risks in hardware, software, and networks and
    resolve them or make recommendations in time.
  • Liaise with the group IT team to ensure IT policies and regulations
    are maintained.
  • Respond to user requests for service, troubleshoot problems and help
    develop solutions.
  • Participate in developing recovery plans for data or network
    availability and performing recovery when need arises.
  • Learn how to use all in-house software applications and hardware
    components and train other AUTHORISED users on the same when need arises.
  • Learn how to administer in-house software applications and ensure
    coordination with the respective software providers for support
  • Conduct due diligence and Quality assurance of all equipment
    purchased by the company and making recommendations where necessary
  • Assist in maintaining inventory records and documentation of ICT
    equipment and manuals for software.
  • Participate in orientation of new staff in use of ICT equipment and
    software applications
  • Develop and provide user training for new hardware and software use.
  • Make sure that the servers, switches, Wireless Routers, Firewalls,
    Printers, computer components and PABX system are all on and functioning
  • Seek second level support from immediate supervisor whenever
  • Maintain open communication and positive working relationship with
  • Perform other duties as assigned.

Qualifications, Skills and Experience:
  • The ideal candidate for the BetIN Uganda ICT Support Administrator job
    must hold a Bachelor’s degree
  • Relevant experience is desired
How to Apply:
All suitably
qualified and interested candidates are encouraged to visit the web link below
where they will register or login (if already registered) to upload their
applications and updated CV/Resumes in either PDF or Microsoft Word format and
must include 3 work related references. Please do not include your academic
Deadline: 26th April 2019
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