Chief Operating Officer (COO) Employment Opportunity – Bayport Financial Services (U) Ltd

Job Title:        Chief
Operating Officer (COO)
Organisation: Bayport
Financial Services (U) Ltd
Duty Station: Kampala,
Reports to: Chief
Executive Officer
About US:
Bayport Financial
Services (U) Ltd is part of the Bayport International Group (BML) headquartered
in Johannesburg, South Africa with Financial Services Operations in over Nine
Countries in Africa and South America. In line with our Corporate Objective of
continuous improvement and achieving efficiencies in our Country Operations, we
invite applications from suitably qualified, professional and experienced
candidates for the following openings within our EXCO and MANCO levels of our
Uganda Operations
Job Summary:  The Chief Operating Officer (COO) will be working
with the Chief Executive Officer and a member of both EXCO and MANCO, the Chief
Operating Officer (COO) is one of the Senior Management Member responsible for
key Operations, Departments, Budgets and Activities within the Sales, Branch
Operations, Credit and Service and Indirect Sales divisions of the Bayport
Uganda business; in direct support of the Managing Director & CEO.   Reporting to the Managing Director &
CEO, the Chief Operating Officer (COO) will be directly accountable for all
performances in the Sales and Branch Operations Division, Credit Division and
Service and Indirect Sales Department, ensuring that all periodical objectives
and overall company and Group Objectives as per these specified divisions are
met and exceeded as per the performance covenants signed periodically between
the Group and Management and as set by the Country Management. The incumbent
will specifically be responsible for crafting and coordinating a robust sales
and service strategy and programs, ensuring that all distribution channels
within Bayport Uganda do not only exceed all expected monthly acquisition and
retention expectations but also achieve positive net book growth on all client
products while offering an unrivalled service and client propositions and
driving the growth of a quality, risk free loan book, thereby delivering on both
market and Wallet share objectives.
Key Duties and Responsibilities: 
  • In conjunction with the Managing Director & CEO, initiate,
    develop, implement, monitor, report, evaluate and control strategic plans
    for the direct departments and delegated departments and functions from
    time to time
  • Develop Operational strategies and plans to achieve effective
    business growth operations, targeted collections efficiency and staffing
    levels in line with the Country Performance and Budget activities and
  • Ensure all set Country Sales, loan coding, loan repayments
    collections and growth objectives are met, specifically ensuring all
    Branches, Regions and Divisions exceed all new acquisition, retention,
    consolidation and periodical growth expectations as per country budget
    expectations and ensure that 100% of all Credit Efficiencies expectations
    are achieved and exceeded, specifically on origination, coding,
    collection, decoding expectations and overall quality of the loan book.
  • Demonstration of daily competencies and understanding of the
    independent Consultants and performance-based reward business model in
    achieving sales and collections acquisition and growth expectations will
    be very critical in delivering KPIs under the Sales and Branch Operations,
    Credit and Service and Indirect Sales Divisions.
  • Working with the Chief Credit Officer, the incumbent is required to
    provide experiential strategies aimed at ensuring a less than 4%
    nonperformance loan book and an overall arrears of book of within 30% of
    total loan book value at any given time within the business.  
  • Develop guidelines and strategies to ensure achievement of a Green
    Sales performance and Service rating across all distribution channels
    within all direct Divisions and Departments. 
  • Monitor and ensure compliance with set operational performance
    objectives and targets for all direct reports in line with the Bayport
    Uganda Strategic plan and carry out regular informal and formal
    performance evaluations for the key subordinates in line with the Human resources
    management policies and procedures.
  • Assess regular staff performance in regard to compliance with
    policies and efficiency of procedures through the Internal Audit function
    at Bayport Uganda and ensure adequate Audit report responses, staff training,
    morale and motivation to achieve set objectives.
  • Carry out overall risk and credit analysis to minimize credit risk
    and exposure to any other risk factors that may adversely affect Bayport
    Uganda operations and implement mitigating strategies.
  • Develop and nurture mutually beneficial internal and external
    business relationships to assist and protect Bayport Uganda and to
    continuously boost the Company Image.
  • Regularly Report and present to the Managing Director, overall
    business performance and progress on strategy implementation, variances in
    achieving the business plan and actions to correct performance and
    demonstrate maturity and soberness while handling all functional and
    department matters.

Qualifications, Skills and Experience: 
  • The incumbent candidate is expected to be a mature and stable
    candidate fit for appointment into an Executive or Senior Management role
  • The applicant must hold a Bachelor’s degree in any business-related
    field awarded from a properly regulated and renowned University. A Post
    Graduate training will be an added advantage.
  • The Candidate MUST currently be actively employed at a very senior
    level of Management or Executive Management and must have been part of
    either Senior Management or Executive Management for at least 5 years from
    the time of application with minimum overall work experience of a of 10
  • Operational Experience: The preferred candidate should have been in
    departmental or functional leadership or headship role in any one or
    combinations of two or more of the following functions: Retail Banking,
    Direct Sales leadership, Public Sector or Government Employee Banking or
    Credit Departmental Head with previous experience of Retail Banking
    Headship role and or Departmental leadership of Telecommunication Product sales
    and credit collections
  • Industry Experience: Preferred Candidates from Retail dominant
    regulated Banking Institutions in Uganda, regulated top tier
    Telecommunication Companies within Uganda or Central Bank of Uganda
    regulated Microfinance or Credit Institutions. A thorough understanding of
    the working of the government of Uganda is mandatory and a pre-requisite
    and will be an added advantage.
  • The ideal candidate should have a proven professional track record
    devoid of terminations for unprofessional behavior with a green appraisal
    records of performance and must have never been implicated in any
    unprofessional conduct. Candidates will be subjected to tests and
    confirmations to ensure a clean track record at both personal and
    professional levels.
  • Supervision and flexibility: Candidate should be able to work with
    little to supervision, must be self-driven, hardworking and able to work
    within very tight and grueling deadlines and timelines and flexible enough
    to undertake multiple frequent trips to all Bayport Uganda distribution
    points and operations country wide
  • Leadership: The Incumbent MUST be a sober and mature candidate able
    to provide leadership to a varied team of people from various
    multi-cultural background,
  • Team Player: The incumbent MUST be able to adapt and adopt,
    coordinate and work with several teams of experienced Senior and Executive
    Managers, Divisions, Departmental and Regional staffs across the country
  • The candidate must be comfortable working with a technically
    involved group leadership to the required satisfaction of both the Group
    and Country Executive, demonstrating understanding, awareness and
    competencies in all the functions of the business at all times.
Rewards: A
commensurate and competitive compensation and performances-based package will
be offered to the best candidate depending on satisfaction of the above
requirements, previous performance records and perceived performance during the
interview discussions. 
How to Apply:
candidates should submit their detailed application letter demonstrating
experiences and competencies, latest updated resume (curriculum vitae) and
contact details of current referees together with certified copies of academic
certificates and transcripts, copies of previous and current work appointments
letters, copies of previous and current confirmation letters, last appraisals
and performance feedback document and copy of a current valid employer
identification to the undersigned.
Send these detailed
application documents to:
The Managing Director
& CEO,
Bayport Financial
Plot 4 Kyadondo
Road, Trust Towers, Level I Reception,
Kampala, Uganda.
Deadline: 22nd March 2019
NB: If not contacted
by Monday 25th March, 2019, please consider your application as having been
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