30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Bukwo and Ishaka, Uganda Rep...

Protection Officer – Case Management/Resettlement - Humanitarian Initiative Just Relief Aid (HIJRA)


Organisation: Humanitarian Initiative Just Relief Aid (HIJRA)
Funding Source: UNHCR
Duty Station: Uganda
Reports to: Protection Manager

About US:
Humanitarian Initiative Just Relief Aid (HIJRA) is an international African humanitarian and development organization that positively contributes towards improving the living standards and conditions of those adversely affected by disasters and conflict in the Horn, East & Central Africa by implementing WASH, Health, Education, Livelihoods, Community service & development and Protection programs in the region for a period of more than 20 years.

About UNHCR Project:
HIJRA with funding from the UNHCR in Uganda is implementing a multi-sectoral Program for refugees in Oruchinga settlement (Isingiro district), Nakivale settlement (Isingiro district), Nyakabande Transit Center (Kisoro district) and Kyangwali Settlement (Hoima District).

Key Duties and Responsibilities: 
  • All communication regarding resettlement needs of refugees should be made through the RST-focal person.
  • All communication should be written for resource mobilization and accountability purposes.
  • The protection manager should be copied in all communication to support especially with ensuring timely resource mobilization for RST activities.
  • The RST focal person will ensure that all persons of concern travelling outside Nakivale for RST activities upon UNHCR’s request are escorted by staff.
  • The RST focal person is also responsible for ensuring the welfare of persons of concern during RST activities.
  • Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
  • Assess and review individual resettlement cases and prepare individual / group submission for scrutiny by the supervisor (UNHCR)
  • Assist in logistical arrangements of selection missions by resettlement locations.
  • Coordinate travel and departure arrangements for refugees accepted for resettlement.
  • The incumbent will follow-up on cases from time of submission to final decision and departure
  • Comply with UNHCR’s standard operating procedures on resettlement, ensuring timely action on cases
  • Occasionally, assist in carrying out preliminary interviews and initial assessments, to process refugees for resettlement following established procedures
  • Assist in mitigating resettlement fraud by reporting suspected fraud.
  • Provide support in maintaining accurate resettlement statistics as well as up-to-date records on individual cases; assist in the preparation of reports.
  • Ensure proper management of both physical and electronic data;
  • Ensure proper follow-up of the pending submissions and keep track of any changes in the circumstances of cases;
  • Systematically apply an Age, Gender and Diversity perspective in all aspects of the resettlement process.
  • Perform any other duties assign by the supervisor.


Qualifications, Skills and Experience: 
  • The ideal candidate for the HIJRA Protection Officer – Case Management/Resettlement job opportunity must hold a Law degree/ human rights or a comparable discipline
  • At least 3 years of work experience in the same field of development and humanitarian work and NGOs’
  • Excellent presentation and communication skills and the ability to interact with a number of different partners and contacts, including governmental authorities, UNHCR, victims and their families etc.
  • Must possess communication and negotiation skills.
  • Strong judgments skills are also a necessity
  • Someone who can make ethical and moral decisions
  • Sociable and open minded
  • A person who can keep confidential information
  • Must have a solid knowledge of the local law and be able to grasp new concepts with ease and accuracy
  • Very organized and need to have good time management skills to meet deadlines on time.

How to Apply:
All suitably qualified and interested candidates should send an application letter and Curriculum Vitae including telephone and email contacts of three referees including your current/most recent employer.

Application should be addressed to the:

Country Program Manager,
Humanitarian Initiative Just Relief Aid (HIJRA),
P.O. Box 37703, Kampala, Uganda.

Email to: vacancies.ug@hijra.or.ke. The subject line should read: “Protection Officer – Case Management/Resettlement”

NB: Please note that interviews will be done on a rolling basis given the urgency of the positions.

Deadline: 15th February 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline  




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