Digital Financial Services (DFS) Supervisor Job Careers – Opportunity Bank

Organisation: Opportunity
Duty Station: Kampala,
Reports to:
Digital Finance Solutions Manager
About US:
Opportunity Bank (U)
Ltd is a leading provider of microfinance services in Uganda with huge
expansion plans. The Bank is a member of the MyBucks SA group, a leading
FINTECH provider and Opportunity International, a global microfinance institution
serving over 3 Million in different countries.
Job Summary:  The Digital Financial Services (DFS)
Supervisor will devise and implement strategies to help increase usage and
enhance the customer’s digital experience. The candidate should have a solid e-banking
background with the core strength in business/ sales as well as Agency banking.
Her’ She should be experienced in creating and implementing the DFS strategy to
meet the objectives of the Bank.
Key Duties and Responsibilities: 
  • Overseeing the entire bank‘s digital financial service platforms
    with direct over sight on the branches
  • Driving usage, numbers and income from the Digital financial
    platforms both current and future.
  • Devising and establishing clear short— and long-term strategies for
    increasing the numbers and usage on the digital platforms as well as
    recommending innovative product / service enhancements.
  • Monthly and weekly reporting to line manager on all the digital
    platforms with a close relationship to branches and regional managers.
  • Manage and develop key relationships with different stakeholders in
    the Digital value chain while creating cost-efficient contracts.
  • Provide support and timely feedback on customer complaints relating
    to all Digital financial services
  • Provide and advice on training programs and awareness to customers
    in order to promote usage on all the digital financial platforms and
    support the DFS strategy.
  • Select and implement suitable enhancements to the e-banking products
    / services and help optimize their strategic benefits
  • Monitor changes or advancements in technology to discover ways the
    company can gain competitive advantage
  • Handle annual budget and ensure cost effectiveness

Qualifications, Skills and Experience: 
  • The applicant must hold a Bachelor’s degree in a business-related
    field or banking
  • One year of experience in role is an added advantage.
  • Experience in implementation of a JFS strategy with sound
    understanding of Agent banking and all bank related digital platforms
  • Hands-on experience with computer applications like Microsoft office
  • Outstanding verbal and written communication skills.
  • Ability to establish and maintain positive and effective work
    relationships with co-workers, clients, members, providers and customers
  • Excellent organizational and leadership skills with clear
    demonstration of creative sales and marketing skills
  • Proven and Solid e-banking background with core strength in business
How to Apply:
All suitably
qualified and interested candidates should send their signed application
letters together with their curriculum vitae to: The Human Resource Manager,
Opportunity Bank Uganda Limited, Plot 1259, Old Kira road, P.O. Box 33513,
Kampala. Uganda
Deadline: 22nd February 2019
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