The Ugandan Jobline

• Review and update the existing Agent network strategy and network
  development KPIs to ensure that the development and expansion of the
  network meets the needs of the business
• Manage the development of the network against these KPIs and create
  regular reports communicating progress made against these targets
• Manage the selection and recruitment of new Agents to the network
• Manage the delivery of all training given to Agents and ensure that
  the content and structure of Agent training courses are kept up to date
• Review and update the Agent performance KPIs and manage the Agent
  evaluation process to ensure that all Agents are delivering high levels of
  customer service
• Ensure that all Agents comply with all applicable operational
  guidelines and identify, report and address any fraud that occurs within
  the network
• Put in place structures and procedures to receive and respond to
  customer and staff feedback in regards to the performance of Agents
• Ensure that all new initiatives aimed at the service, recruitment
  and retention of customers are implemented across the Agent network
  including new functionalities available through the in-house service and
  marketing initiatives
• Ensure that Agents have sufficient liquidity to meet customer needs
  through the management of the liquidity forecasting and delivery
  processes. Ensure that liquidity is delivered to Agents in a timely and
  cost effective manner
• Manage the activities of all third parties recruited by OBUL to
  assist with the development and operation of the network
• Manage the relationship between OBUL and the Agents and ensure that
  Agents are motivated and contented in their work and ensure effective
  communication between OBUL and Agents
• Ensure that Agents are highly visible to customers and build a
  strong brand within the market in conjunction with the OBUL brand. Ensure
  that all customers and staff know the location of Agents in their area
• Manage the Agent network expansion to ensure an effective
  partnership with ALL stakeholders as they develop their Agent networks

• The applicant must hold a Bachelor’s degree from a reputable
  University
• Achievement orientated-Set and meet aggressive goals, overcome
  obstacles and create a results- oriented environment.
• Significant experience of developing and supervising a network of
  Agents in a similar environment and be able to demonstrate previous
  success in such a role.
• Customer orientated – Embody a strong customer orientation and seek
  new and better ways to serve customers
• A Good Communicator- Communicate well, both verbally and in writing.
  Effectively convey and share information with others

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