Several No Experience Customer Service Jobs – Lead Generators – Barclays Bank UK

Organisation: Barclays
Bank UK 
Duty Station: 
Kampala, Uganda
Reports to: Team Leader/  Sales Manager/ Branch Manager
About Barclays:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Barclays Lead Generators will be assigned to achieve agreed sales targets in
line with the business objectives through pro-active selling of the Bank’s
Consumer lending/ Retail asset and credit card products.
Key Duties and Responsibilities: 
Sales to Retail customers with operational rigour and
compliance with KYC requirements: (90%)
  • The incumbent will deliver exceptional
    sales performance by identifying and meeting customer needs through
    selling & cross selling of Bank’s consumer lending products.
  • Provide direct “hands on” sales support
    (quality lead generation and effective follow up) to generate and convert
    quality leads into sales.
  • Actively participate in sales campaigns
    to meet specific targets.
  • Maintain own sales performance
    statistics for management information usage.
  • Submit completed application forms of
    different products in line with Bank policies and requirements and submit
    to Team Leader for review
  • Check correctness of each new account
    application, loan document, Barclaycard application and all other customer
  • Comply with general Operational risk
    & Rigour requirements e.g. Health & Safety standards and security
    of premises, KYC and anti-money laundering regulations
  • Ensure accuracy of each new account
    application, loan document, Barclaycard application and all other customer
    documents. Lead Generators (LGs) are held personally accountable for
    accuracy and quality of these and supporting documents that they complete
    and submit.
Customer Service 5%
  • Provide excellent customer service in
    line with Barclays values
  • The Lead Generator will own customer
    queries and complaints around account opening, loans and card applications
    and resolve in a timely manner.  Escalate any unresolved queries, or
    queries not resolved in a short period of time to the Line Manager.
  • Build and strengthen working
    relationships with internal service providers (Operations and the KYC
    Helpdesk) to ensure a quick turnaround time of escalated queries and
  • Guide customers as soon as new loans are
    approved and encourage draw-downs on the new loans
  • Open scheme loan accounts referred by
    the Scheme Loans Relationship Managers
Technical Experience and Capability: 5%
  • Share knowledge and experience with
    other Lead Generator in the team.
  • Agree annual performance objectives with
    the Team Leader, including specific sales targets.
  • Pursue continued improvement in personal
    development by participating in development programmes and training
Risk, Governance and Regulatory:
  • Ensure that all activities and duties
    are carried out in full compliance with regulatory requirements,
    Enterprise Wide Risk Management Framework and internal Barclays Policies
    and Policy Standards.
  • Understand and manage risks and risk
    events (incidents) relevant to the role.”

Qualifications, Skills and Experience:  
  • The ideal candidates for the Barclays
    Lead Generator Jobs should preferably hold a First degree or diploma or
    relevant experience in a front-line banking sales/marketing/service
  • Previous experience of competitor
    products sales in banking is an added advantage
  • Basic knowledge of the bank’s products
    and services advantage
  • Basic understanding of how the Bank
    operates advantage
  • Working knowledge of local banking
    policies and laws
  • Excellent verbal and written
    communication skills
  • Good networking skills
  • Good selling / influencing skills
  • Good presentation skills
  • Good listening skills
Personal Competencies:
  • The Lead Generator needs to match
    customer needs to product and service offerings provided by the Bank,
    recognize sales opportunities and carry-out-pro-active selling. They
    should have the ability to close a sale.
  • Problem-solving around queries and
    complaints is largely prescribed.
  • Broad knowledge and understanding of
    overall Retail goals & objectives, including the outlet’s objectives
    growth of sales, cost control and income contribution.
  • A thorough understanding of the sales
  • Working knowledge of the procedure
  • Broad working knowledge and understanding
    of relevant  of legislation e.g KYC , Anti-Money laundering, banking
    code, service standards, health & safety standards etc.
  • Broad working knowledge of the bank’s
    internal departments, systems & procedures as well as risk &
    rigour requirements.
  • Some knowledge of competitor products
    and services offered to high net-worth customer is preferred
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact
us on 0417122453 or email:
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