Job Title: International Consultancy to support UNICEF Uganda with UNSDCF…
Several Customer Service Representative Intern Job Opportunities – Fenix International
Administration Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Sales and Marketing Jobs in Uganda, Social Sciences Jobs in Uganda, Uncategorized
Job
Title: Customer Service Representative
Intern
Title: Customer Service Representative
Intern
Organisation: Fenix
International
International
Duty Station: Kampala,
Uganda
Uganda
About US:
Fenix International
is a next-generation energy company. Our mission is to transform our customers’
quality of life through disruptive innovation in energy and financial services.
To date, Fenix has sold over 300,000 Solar Home Systems in Uganda and Zambia,
bringing clean, reliable power for lights, phones, radios, TV and much more to
over 1,500,000 people.
is a next-generation energy company. Our mission is to transform our customers’
quality of life through disruptive innovation in energy and financial services.
To date, Fenix has sold over 300,000 Solar Home Systems in Uganda and Zambia,
bringing clean, reliable power for lights, phones, radios, TV and much more to
over 1,500,000 people.
Job Summary: The Customer Service Representative Interns
are at the forefront of providing world class customer service to our ReadyPay
customer across Uganda. As the main point of contact, the role is to deal with
and help resolve any customer complaints while giving the best possible
customer experience as well as going beyond their call of duty when required.
are at the forefront of providing world class customer service to our ReadyPay
customer across Uganda. As the main point of contact, the role is to deal with
and help resolve any customer complaints while giving the best possible
customer experience as well as going beyond their call of duty when required.
Key Duties and Responsibilities:
Creating a Positive
Customer Experience
Customer Experience
- Receiving customers and treat them with respect and dignity
- Receive incoming calls from Fenix customers
- Be empathetic and compassionate while dealing and managing customers
complaints - Educate and emphasis to customers about the finance agreement they
are signing and the commitment they are making with Fenix. - Exercise patience with customers and make sure to follow up on all
customer issues until they are fully resolved. - Make courtesy calls to Fenix customers as may be required.
- Endeavor to give all Fenix customers great end to end customer
experience - Relationship management to increase client retention
- Always enter accurate and honest information into the Fenix data
systems. - Capture data of high quality that can be used to better serve our
customers.
Product Knowledge
- Learn all product details, specifications, prices, and capabilities
so as to be equipped with all product information. - Always provide accurate product information to customers and never
oversell or lie to customers about our product capabilities. - Demonstrate the ability to diagnose and resolve technical issues
with ReadyPay and other Accessories - Should be able to demonstrate an in-depth understanding of the
customer finance agreement - Take initiative to continuously improve your product knowledge and
soft customer service skills to better serve our customers and develop
your career.
Administrative and
Team Building
Team Building
- Escalate unresolved issues or questions to your immediate
supervisor. - Support in building Fenix conducive environment for both internal
and external customers - Provide ideas, feedback and contributions to Fenix Strategy on how
to improve the customer experience - Any other duties as may be assigned from time to time
Assist in Sales /
Cross Selling
Cross Selling
- Through creating good rapport with existing customers, he/she should
be able to identify new sales leads and communicate to the sales team - Cross selling to existing customers
Qualifications, Skills and Experience:
- The ideal candidate must hold a Degree or diploma in a relevant
field from a recognized institution - One to two years of work or internship experience serving people in
a rural community based setting - Should be fluent in at least 3 or more local languages including
Luganda - Conversant with use of computers
- Very good interpersonal skills
- Should demonstrate both verbal and written communication skills
- Ability to speak three (3) local languages
Desired Skills
- Ability to work in teams or independently
- Critical thinking skills (ability to think outside the box)
- Good problem solving skills (solutions oriented)
- Good influencing and negotiation skills
- Flexibility with ability to work under pressure to meet deadlines
- Willingness and desire to learn new ideas
- Knowledge of French and Portuguese is definitely a strong plus.
How to Apply:
All candidates are
strongly encouraged to Apply Online at the web link below.
strongly encouraged to Apply Online at the web link below.
Deadline: 25th January 2019
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline
Related Jobs
No Experience Human Resource Intern NGO Jobs – SNV
3 min read
Job Title: Human Resource Intern (No Experience NGO Jobs) Organisation: SNV…
Credit Manager Jobs – ABSA Bank Uganda
3 min read
Job Title: Credit Manager Organisation: Absa Bank Uganda Duty Station: Kampala, Uganda…
5 Fresher Tele Sales Officer Job Opportunities – Watu Shule Uganda
3 min read
Job Title: Tele Sales Officer (5 Fresher Job Opportunities) Organisation: Watu…
SPBU Account Manager Jobs – Carlcare Service Limited
2 min read
Job Title: SPBU Account Manager (Re-advertised) Organisation: Carlcare Service Limited Duty…