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• Develop and oversee the execution of a robust agent on-boarding process
  (agents’ selection, agents’ business pitch, document validation, branding,
  training and provision of business device) in compliance with set out
  regulatory guidelines.
• Develop and oversee the execution of an agent monitoring and support
  framework– (liquidity management, visits by banks regional/ branch staff
  as well as Agency Network Managers) to maintain an active agency channel.
• Work with all stakeholders to ensure stable and effective service
  delivery on agent banking channel (minimal service downtimes, efficient
  agent service levels agreements and recourse systems) to maintain an
  active agent network.
• Initiate and manage relationships with Agency Network Managers /
  third parties, to support the Agent Channel in line with banks strategic
  objectives.
• Collect & Consolidate Agency Banking performance business
  reports to inform a sustainable agent channel, good customer experience
  and products performance.
• Collect and consolidate reports for Agency Banking for onwarding
  submission to regulator as per agreed timelines.
• Scope the market for solutions to inform agent banking channel
  growth and evolution.
• Develop agent banking training curriculum and oversee execution of
  the training plan (training of trainers for bank staff and agents
  training).
• Build capacity, manage and coach team members.

• The applicant for the DFCU Bank Senior Manager, Agency Banking job
  placement must hold a Bachelor’s degree preferably in a
  Business-related field.
• Training in Agency Banking or Digital Finance is an added advantage.
• Five years’ experience in banking or Telecommunications Enterprise
  or Agent Network Management Enterprise of which 3 years should be in a
  managerial role.
• Driving experience an added advantage.
• Reporting, Analytical and Presentation skills.
• Computer Proficiency especially with Excel, Word, PowerPoint and
  Access.
• Strong networking and relationship management skills
• Ability to identify business opportunities from market intelligence
  and make value-adding recommendations.
• Excellent communication, inter personal and negotiation skills.
• Exposure to customer service and the ability to handle conflicts and
  client complaints.
• A team player with ability to lead and work under minimum
  supervision.
• Logical thinking with creative problem-solving ability.
• Great attention to detail
• Mature disposition in the handling of external stakeholders that
  support the Alternate Channels.
• Ability to keep abreast on changes in the market, customer
  requirements, competitors’ responses and the bank’s ability to use
  information to identify new business opportunities and threats.
• Strong leadership skills

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