Senior Manager, Agency Banking Employment Opportunity – DFCU Bank

Organization: DFCU
Duty Station: Kampala,
Reports to: Head
of Credit Risk Management
About US:
DFCU Bank is a fast
growing commercial bank offering a variety of innovative products and services.
DFCU Limited was started by the Commonwealth Development Corporation (CDC) of
the United Kingdom and the Government of Uganda through the Uganda Development
Corporation (UDC) under the name of Development Finance Company of Uganda
Limited. Later restructuring brought in DEG (of Germany) and International
Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25%
stake in the company. Its objective was to support long-term development
projects whose financing needs and risk did not appeal to the then existing
financial commercial lending institutions.
Job Summary:   The Senior Manager, Agency Banking is
responsible for the growth of the Agent Banking business into a significant
business line in terms of outreach and profitability and in line with the
bank’s Alternate Channel game plan.
Key Duties and Responsibilities: 
  • Develop and oversee the execution of a robust agent on-boarding process
    (agents’ selection, agents’ business pitch, document validation, branding,
    training and provision of business device) in compliance with set out
    regulatory guidelines.
  • Develop and oversee the execution of an agent monitoring and support
    framework– (liquidity management, visits by banks regional/ branch staff
    as well as Agency Network Managers) to maintain an active agency channel.
  • Work with all stakeholders to ensure stable and effective service
    delivery on agent banking channel (minimal service downtimes, efficient
    agent service levels agreements and recourse systems) to maintain an
    active agent network.
  • Initiate and manage relationships with Agency Network Managers /
    third parties, to support the Agent Channel in line with banks strategic
  • Collect & Consolidate Agency Banking performance business
    reports to inform a sustainable agent channel, good customer experience
    and products performance.
  • Collect and consolidate reports for Agency Banking for onwarding
    submission to regulator as per agreed timelines.
  • Scope the market for solutions to inform agent banking channel
    growth and evolution.
  • Develop agent banking training curriculum and oversee execution of
    the training plan (training of trainers for bank staff and agents
  • Build capacity, manage and coach team members.

Qualifications, Skills and Experience:
  • The applicant for the DFCU Bank Senior Manager, Agency Banking job
    placement must hold a Bachelor’s degree preferably in a
    Business-related field.
  • Training in Agency Banking or Digital Finance is an added advantage.
  • Five years’ experience in banking or Telecommunications Enterprise
    or Agent Network Management Enterprise of which 3 years should be in a
    managerial role.
  • Driving experience an added advantage.
  • Reporting, Analytical and Presentation skills.
  • Computer Proficiency especially with Excel, Word, PowerPoint and
  • Strong networking and relationship management skills
  • Ability to identify business opportunities from market intelligence
    and make value-adding recommendations.
  • Excellent communication, inter personal and negotiation skills.
  • Exposure to customer service and the ability to handle conflicts and
    client complaints.
  • A team player with ability to lead and work under minimum
  • Logical thinking with creative problem-solving ability.
  • Great attention to detail
  • Mature disposition in the handling of external stakeholders that
    support the Alternate Channels.
  • Ability to keep abreast on changes in the market, customer
    requirements, competitors’ responses and the bank’s ability to use
    information to identify new business opportunities and threats.
  • Strong leadership skills
How to Apply:
All candidates who
so wish to join the banking sector in the aforementioned capacity are
encouraged to send their applications with detailed CVs including present
position and copies of relevant professional/academic certificates (University
Transcript, O & A level) to:
Deadline: 22nd January 2019
NB: dfcu
Bank does not solicit/accept payment in cash/kind from prospective candidates
in exchange for shortlisting or job placement. Any candidate who engages in
this kind of transaction is aiding and abetting fraud and will be automatically
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