Job Title: Marketing Manager Organisation: Netran Enterprises Duty Station: Kampala, Uganda About…
Head of Sales and Marketing Employment Opportunity – Q-Sourcing Limited (5 Star Hotel)
Job Title: Head of Sales and Marketing
Organisation: Q-Sourcing Limited (5 Star Hotel)
Duty Station:
Kampala, Uganda
Kampala, Uganda
About US:
Q-Sourcing Limited
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They are recruiting for
a valuable client, a 5 Star hotel.
is a manpower management solutions firm operating in the East African Region in
the countries of Uganda, Kenya, Rwanda and South Sudan. They are recruiting for
a valuable client, a 5 Star hotel.
Job Summary: The
Head of Sales and Marketing is responsible for, and manages all aspects of the
hotel’s active and aggressive sales team initiatives, and maximizes the overall
revenue of the hotel by directing the revenue generating activities in
accordance with the sales business plan. The job incumbent should be active,
proactive, analysing, and achieve results in every respect. All work will be in
line with the hotel’s guidelines, business plan, The Hotel corporate
guidelines.
Head of Sales and Marketing is responsible for, and manages all aspects of the
hotel’s active and aggressive sales team initiatives, and maximizes the overall
revenue of the hotel by directing the revenue generating activities in
accordance with the sales business plan. The job incumbent should be active,
proactive, analysing, and achieve results in every respect. All work will be in
line with the hotel’s guidelines, business plan, The Hotel corporate
guidelines.
Key Duties and Responsibilities:
Manages the Hotel’s
active and aggressive sales function
active and aggressive sales function
·
Achieves
sales goals by supervising sales staff
Achieves
sales goals by supervising sales staff
·
Implements
strategies to improve market penetration
Implements
strategies to improve market penetration
·
Maximizes
sales productivity by ensuring that sales staff utilize “sales
success” techniques
Maximizes
sales productivity by ensuring that sales staff utilize “sales
success” techniques
·
Monitors
call productivity and revenue goals for each sales person by tracking results
Monitors
call productivity and revenue goals for each sales person by tracking results
·
Improves
call productivity by counseling sales staff on appropriate selling techniques
Improves
call productivity by counseling sales staff on appropriate selling techniques
·
Increases
sales volume and profitability by formulating and executing projects for all
market areas as stated in the business plan
Increases
sales volume and profitability by formulating and executing projects for all
market areas as stated in the business plan
·
Analyses
sales statistics to formulate profitability
Analyses
sales statistics to formulate profitability
·
Reviews
market analysis to determine client needs, occupancy potential, desired rates,
etc.
Reviews
market analysis to determine client needs, occupancy potential, desired rates,
etc.
·
Meets
overall budgeted sales and profit margins by soliciting, evaluating, selling,
and confirming business
Meets
overall budgeted sales and profit margins by soliciting, evaluating, selling,
and confirming business
·
Qualifies
prospective leads as to profitability
Qualifies
prospective leads as to profitability
·
Designs
and proposes programmes to meet client’s needs.
Designs
and proposes programmes to meet client’s needs.
·
Performs
Sales calls with Sales and Senior Sales Managers.
Performs
Sales calls with Sales and Senior Sales Managers.
·
Negotiates
with clients to achieve maximum profit while satisfying client needs
Negotiates
with clients to achieve maximum profit while satisfying client needs
·
Coordinates
transient and group room commitments to insure proper market mix
Coordinates
transient and group room commitments to insure proper market mix
·
Approves
function space allocation for group and catering bookings
Approves
function space allocation for group and catering bookings
·
Ensures
customer satisfaction and hotel profit by overseeing the coordination of
various department’s activities related to booked business
Ensures
customer satisfaction and hotel profit by overseeing the coordination of
various department’s activities related to booked business
·
Ensures
maximum occupancy on a daily basis by performing follow-ups on progress of
groups booked with Front Office Manager and Revenue Manager
Ensures
maximum occupancy on a daily basis by performing follow-ups on progress of
groups booked with Front Office Manager and Revenue Manager
·
Participates
in solving problems with other departments as required, relating to business
booked in the hotel including space conflicts, possible cancellations, and
compromises between guest needs and hotel facilities
Participates
in solving problems with other departments as required, relating to business
booked in the hotel including space conflicts, possible cancellations, and
compromises between guest needs and hotel facilities
·
Enhances
the hotel’s community image and stays abreast of competition, new development,
and sales methods and techniques in the hotel industry
Enhances
the hotel’s community image and stays abreast of competition, new development,
and sales methods and techniques in the hotel industry
·
Prepares
reports as necessary to develop a more informative data base for improved management decision making and
critical evaluation of work activities
Prepares
reports as necessary to develop a more informative data base for improved management decision making and
critical evaluation of work activities
·
Prepares
the business plan for the hotel and coordinates this with the corporate sales
business plan
Prepares
the business plan for the hotel and coordinates this with the corporate sales
business plan
·
Plans
for and implements methods of maintaining and increasing volume of business
thorough sales promotion, potential markets needing coverage, advertising and
special sales projects
Plans
for and implements methods of maintaining and increasing volume of business
thorough sales promotion, potential markets needing coverage, advertising and
special sales projects
·
Provides
feedback to General Manager on changing market conditions and trends in
competition
Provides
feedback to General Manager on changing market conditions and trends in
competition
·
Coordinates
special local activities with the General Manager
Coordinates
special local activities with the General Manager
·
Creates
and implements special programmes to increase overall occupancy especially in
slow periods
Creates
and implements special programmes to increase overall occupancy especially in
slow periods
·
Directs
all sales activities for all staff with sales opportunities to ensure that
objectives are achieved in the Sales business plan
Directs
all sales activities for all staff with sales opportunities to ensure that
objectives are achieved in the Sales business plan
·
Attends
major travel functions and trade shows to promote the hotel
Attends
major travel functions and trade shows to promote the hotel
·
Prepares
and controls the Sales Department’s budget
Prepares
and controls the Sales Department’s budget
·
Maintains
accurate sales statistics and account records.
Maintains
accurate sales statistics and account records.
·
Assists
in the completion of reports
Assists
in the completion of reports
·
Analyses
departmental budget, and deviations to budget; takes corrective action and
follow-up
Analyses
departmental budget, and deviations to budget; takes corrective action and
follow-up
·
Seeks
business opportunities for other hotels within the Region while conducting
sales calls (primary focus being hotel employed at)
Seeks
business opportunities for other hotels within the Region while conducting
sales calls (primary focus being hotel employed at)
·
Thorough
research to be conducted during customer meetings in order to avoid information
duplication sourcing.
Thorough
research to be conducted during customer meetings in order to avoid information
duplication sourcing.
·
Monthly
sales lead list to be maintained and sent to hotel sales team.
Monthly
sales lead list to be maintained and sent to hotel sales team.
Marketing
·
Sales
and Marketing Activity Plan to be developed and reviewed quarterly.
Sales
and Marketing Activity Plan to be developed and reviewed quarterly.
·
Advertising
to be designed in accordance with Hotel Standards.
Advertising
to be designed in accordance with Hotel Standards.
·
Media
Positioning to be coordinate with marketing coordinator (or appropriate) at the
applicable office of the region.
Media
Positioning to be coordinate with marketing coordinator (or appropriate) at the
applicable office of the region.
·
Leisure
Packages to be developed to stimulate weekend business.
Leisure
Packages to be developed to stimulate weekend business.
·
Promotional
offers to be developed for calendar Special Occasions.
Promotional
offers to be developed for calendar Special Occasions.
Managing the sales
team
team
·
Utilises
leadership skills and motivation to maximise employee productivity and
satisfaction Monitors the sales and
reservation team’s overall progress, service and team work daily
Utilises
leadership skills and motivation to maximise employee productivity and
satisfaction Monitors the sales and
reservation team’s overall progress, service and team work daily
·
Recommends
to Revenue Manager how to improve results
Recommends
to Revenue Manager how to improve results
·
Coaches
Reservations and Front Office on how to increase REVPAR
Coaches
Reservations and Front Office on how to increase REVPAR
·
Screens,
interviews and selects potential sales team candidates Establishes and maintains effective employee
relations within the department
Screens,
interviews and selects potential sales team candidates Establishes and maintains effective employee
relations within the department
·
Identifies
training needs and develops the departmental training plan
Identifies
training needs and develops the departmental training plan
·
Trains
the sales team staff appropriately and proactively
Trains
the sales team staff appropriately and proactively
·
Ensures
that staff meets and exceeds guest expectations by training and inspiring them
to provide Service culture
Ensures
that staff meets and exceeds guest expectations by training and inspiring them
to provide Service culture
·
Encourages,
develops and manages effective employee relations within department and
throughout the hotel
Encourages,
develops and manages effective employee relations within department and
throughout the hotel
·
Identifies
employees with potential for promotion and/or transfer and makes appropriate
development plans for him or her together with the Human Resources Manager
Identifies
employees with potential for promotion and/or transfer and makes appropriate
development plans for him or her together with the Human Resources Manager
Laws, Regulations
and Policies
and Policies
·
Makes
sure the sales team follows all applicable laws, and corporate standards and
guidelines
Makes
sure the sales team follows all applicable laws, and corporate standards and
guidelines
·
Keeps
track on departmental costs
Keeps
track on departmental costs
·
Responsible
Business: show involvement and be interested in environmental and/or social
issues by participating in Responsible Business hotel and departmental
activities
Responsible
Business: show involvement and be interested in environmental and/or social
issues by participating in Responsible Business hotel and departmental
activities
Employee Relations
·
Fosters
and develops effective employee relations within department, and throughout the
hotel
Fosters
and develops effective employee relations within department, and throughout the
hotel
·
Utilises
effective internal communication, including daily meetings with the Space
Controller and management team members to ensure optimum team work and
productivity
Utilises
effective internal communication, including daily meetings with the Space
Controller and management team members to ensure optimum team work and
productivity
·
Conducts
monthly departmental meetings with the sales team Looks for ways to motivate and challenge
employees
Conducts
monthly departmental meetings with the sales team Looks for ways to motivate and challenge
employees
Health and Safety
·
Ensures
that all potential and real hazards are reported and reduced immediately
Ensures
that all potential and real hazards are reported and reduced immediately
·
Fully
understands the hotel’s fire, emergency, and bomb procedures Ensures that emergency procedures are
practised and enforced to provide for the security and safety of guests and
employees
Fully
understands the hotel’s fire, emergency, and bomb procedures Ensures that emergency procedures are
practised and enforced to provide for the security and safety of guests and
employees
·
Ensures
that all employees within own department work in a safe manner that does not
harm or injure self or others
Ensures
that all employees within own department work in a safe manner that does not
harm or injure self or others
·
Stimulates
and encourages a general awareness of health and safety in tasks and activities
managed within the department
Stimulates
and encourages a general awareness of health and safety in tasks and activities
managed within the department
·
Ensures
the safety of the people and property within the premises by applying hotel
regulations, and adhering to existing laws and regulations
Ensures
the safety of the people and property within the premises by applying hotel
regulations, and adhering to existing laws and regulations
·
Anticipates
possible and probable hazards and conditions and either corrects them or take
action to prevent them from happening
Anticipates
possible and probable hazards and conditions and either corrects them or take
action to prevent them from happening
·
Ensures
that the highest standards of personal hygiene, dress, uniform, appearance,
body language and conduct of hotel employees is maintained by all employees in
the department
Ensures
that the highest standards of personal hygiene, dress, uniform, appearance,
body language and conduct of hotel employees is maintained by all employees in
the department
Miscellaneous
·
Attends
meetings and training required by the General Manager
Attends
meetings and training required by the General Manager
·
Participate
in the Hotel’s Manager on Duty programme and perform regular weekday and/or
weekend duty shifts as per the Hotel’s operational requirements.
Participate
in the Hotel’s Manager on Duty programme and perform regular weekday and/or
weekend duty shifts as per the Hotel’s operational requirements.
·
Assists
colleagues to perform similar or related jobs when necessary
Assists
colleagues to perform similar or related jobs when necessary
·
Ensures
guest satisfaction by attending to their requests and inquires courteously and
efficiently
Ensures
guest satisfaction by attending to their requests and inquires courteously and
efficiently
·
Accepts
flexible work schedule necessary for uninterrupted service to hotel guests and
stakeholders
Accepts
flexible work schedule necessary for uninterrupted service to hotel guests and
stakeholders
·
Maintains
own working area, and materials clean, tidy and in good shape; reports
defective materials and equipment to appropriate person within the hotel
Maintains
own working area, and materials clean, tidy and in good shape; reports
defective materials and equipment to appropriate person within the hotel
Qualifications, Skills and Experience:
·
At least
six years of experience at Managerial level in Sales and Marketing.
At least
six years of experience at Managerial level in Sales and Marketing.
·
Experience
with Steel Company or construction Company
Experience
with Steel Company or construction Company
·
At least
with experience Hotel environment is added advantage
At least
with experience Hotel environment is added advantage
·
Graduate
in Marketing or business-related field
Graduate
in Marketing or business-related field
·
Post
graduate qualification In Marketing an added advantage
Post
graduate qualification In Marketing an added advantage
·
Computer
literacy a requirement
Computer
literacy a requirement
How to Apply:
All qualified and interested
candidates are invited to send a comprehensive CV and application via e-mail to
recruitment@qsourcing.com
candidates are invited to send a comprehensive CV and application via e-mail to
recruitment@qsourcing.com
Note: Kindly mark your application as
“Application _ Head of Sales and Marketing” In the subject line of your
email.
“Application _ Head of Sales and Marketing” In the subject line of your
email.
Deadline: 25th January 2019
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