Global Operations Manager Employment Opportunity – Jumia

Job Title:      Global Operations Manager
Organization: Jumia
Duty Station: Kampala,
Reports to:
Head of Jumia Global
About US:
Jumia is Africa’s
leading internet group, with already over 3,000 employees in more than 20
African countries and huge successes such as Jumia, Jumia Travel, Jumia Food,
Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top
talented leaders offering a great mix of local and international talents and is
backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
Founded in 2012, Jumia’s mission is to revolutionize the concept of shopping by
providing customers with the best online shopping experience through a wide
range of products categories including mobiles & tablets, computers,
electronics, home & living, fashion, sports, health & beauty, grocery
and others.
Job Summary:  The Global Operations Manager will manage the
daily operations of our cross-border e-commerce business in uganda
Key Duties and Responsibilities: 
  • Work closely with our logistic providers to ensure at top-notch E2E
    logistic from China to our warehouse
  • Prepare all documents required for overseas air shipments
  • Work with our warehouse and logistic teams to reduce average
    delivery time to our customers
  • Check with our Finance team all the invoices and payments done to
    our sellers and logistic providers
  • Constantly improve our customer experience (packages, labels,
    delivery time etc.)
  • Coordinate with CS to handle customer requests for Jumia Global
    items (aftersales experience, wrong content etc.)
  • Manage all stakeholders of Jumia Global in your country (Content,
    Onsite, IT, Finance, CS, logistics, marketing) and in China (commercial
    and ops team).

Qualifications, Skills and Experience: 
  • Ability to meet demanding targets
  • Ability to work independently and in a team
  • Strong drive and leadership
  • Impeccable communication skills (spoken and written)
  • Analytical skills (proficiency in MS Excel is mandatory)
  • Exceptional organizational skills
How to Apply:
All candidates who
wish to join Jumia in the aforementioned capacity should apply online at the
link below.
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