The Ugandan Jobline

• Take lead in the development and design of a Multi Sectoral database
  to facilitate evident reporting across the complementary sectors of Hot
  Meal, NFI, General Food Distribution and social protection.
• Take lead in compilation, generation and update of the master
  beneficiary list converted from the Passenger Manifests in order to
  facilitate the process of timely generation of a beneficiary list for food
  distributions.
• Carry out routine data processing and entry and assist in data
  analysis & preparation of monthly complaint reports.
• Take lead in the generation of a complaint log indicating their
  resolution and status per complaint registered.
• Maintain confidentiality and observe data protection and other
  associated guidelines.
• Ensure compliance and processing protocols in order to meet
  standards for quality and accuracy.
• Give updates on issues related to data quality and assist in
  implementing actions to address compromise in data quality
• Conduct data quality assurance of the data entered.

• Take lead in the establishment of Complaint Response Mechanism
  committee consisted of WFP, OPM, UNHCR and WVU.
• Participate in the setup of a Robust Community help desk as a forum
  to receive community issues and provide timely feedback
• Participate in the process of selection and establishment of
  community help desk Assistants to support the community help desk
  committees at the settlement level.
• Establish that master beneficiary list is printed one week prior to
  the distribution and the list displayed at the various FDPs to enable the
  community cross check their names and provide feedback on any complaints
  to be addressed prior to the distribution.
• Coordinate with OPM in case of complaints beyond World Vision like
  lost cards to enable the replacement process.
• Ensure that a functional help desk is set up at all distribution
  points to record and register complaints.
• Take lead in the generation of complaint log of all complaints
  registered
• Take lead in the resolution process and ensure that all complaints
  are resolved in a timely manner with a maximum of 30 days before the next
  distribution.
• Set up a system that should gather complaints not only limited to
  distribution day but comprehensively covers any food related issues.
• Work closely with the Help Desk Assistant and the Field team
  sensitize the community on the availability of the help desk
• Coordinate with the relevant stakeholders in problem solving to
  bring solutions for the complainers.
• Develop an efficient complaints mechanism that will be shared with
  partners

• Prepare monthly and Quarterly CRM progress reports.
• Ensure all complaints from the communities are documented, processed
  and responded back to the complainers.
• Facilitate the process of dissemination of findings to the Field
  teams.
• Take lead in documentation of best practices, lessons learnt in
  Complaint Response Mechanism.
• Take lead in the documentation of human interest and success stories
  on the complaint response Mechanism.

• Help to train community help desk assistants and beneficiaries on
  Community Response Mechanism (CRM), and in dissemination of M&E/HA
  monthly reports to project staff.
• Strengthen the role of the Food Management Committees (FMCs), RWCs
  and Women Representatives to handle and record complaints.
• Back stop, mentor and support the community help desk Assistants and
  community help desk committees.

• The applicant for the World Vision NFI Complaint Response Mechanism
  Assistant job placement should preferably hold a Diploma in Statistics or
  IT.
• Computer literacy skills
• This position requires a person who is self-starter, who can
  accomplish the task with minimal or no supervision. He/she should be able
  to cooperate with other units. He/she must be keen on details and well
  organized individual.
• Past experience preferable with in an emergency refugee setting.
• Experience in database management.
• Excellent interpersonal and intra-personnel skills.
• Multi diversity and ability to easily establish rapport
• Knowledge of the local South Sudanese languages is an added advantage
  i.e. Arabic, Kakwa

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