No Experience NFI Complaint Response Mechanism Assistant Job Opportunities – World Vision International

Organisation: World
Vision International
Reports to: 
NFI Field Coordinator
Duty Station: 
About US:
World Vision Uganda
is a Christian Relief, Development and Advocacy Non-Government Organization
dedicated to working with children, families and communities to overcome
poverty and injustice. We currently work in over 41 districts in Uganda. World
Vision is committed to the protection of children and we will not employ people
whose background is not suitable for working with children. All employment is
conditioned upon the successful completion of all applicable background checks,
including criminal record checks where possible. “Our Vision for every child,
Life in all its fullness. Our prayer for every Heart, the will to make it so.”
Job Summary:  The NFI Complaint Response Mechanism Assistant
will support the project in systematic data collection and management of up to
date databases for timely and evident reporting, to ensure quality programming
and accountability within the framework of World Vision and donor standards and
Key Duties and Responsibilities: 
Database Management
  • Take lead in the development and design of a Multi Sectoral database
    to facilitate evident reporting across the complementary sectors of Hot
    Meal, NFI, General Food Distribution and social protection.
  • Take lead in compilation, generation and update of the master
    beneficiary list converted from the Passenger Manifests in order to
    facilitate the process of timely generation of a beneficiary list for food
  • Carry out routine data processing and entry and assist in data
    analysis & preparation of monthly complaint reports.
  • Take lead in the generation of a complaint log indicating their
    resolution and status per complaint registered.
  • Maintain confidentiality and observe data protection and other
    associated guidelines.
  • Ensure compliance and processing protocols in order to meet
    standards for quality and accuracy.
  • Give updates on issues related to data quality and assist in
    implementing actions to address compromise in data quality
  • Conduct data quality assurance of the data entered.
Accountability and
Humanitarian Principles
  • Take lead in the establishment of Complaint Response Mechanism
    committee consisted of WFP, OPM, UNHCR and WVU.
  • Participate in the setup of a Robust Community help desk as a forum
    to receive community issues and provide timely feedback
  • Participate in the process of selection and establishment of
    community help desk Assistants to support the community help desk
    committees at the settlement level.
  • Establish that master beneficiary list is printed one week prior to
    the distribution and the list displayed at the various FDPs to enable the
    community cross check their names and provide feedback on any complaints
    to be addressed prior to the distribution.
  • Coordinate with OPM in case of complaints beyond World Vision like
    lost cards to enable the replacement process.
  • Ensure that a functional help desk is set up at all distribution
    points to record and register complaints.
  • Take lead in the generation of complaint log of all complaints
  • Take lead in the resolution process and ensure that all complaints
    are resolved in a timely manner with a maximum of 30 days before the next
  • Set up a system that should gather complaints not only limited to
    distribution day but comprehensively covers any food related issues.
  • Work closely with the Help Desk Assistant and the Field team
    sensitize the community on the availability of the help desk
  • Coordinate with the relevant stakeholders in problem solving to
    bring solutions for the complainers.
  • Develop an efficient complaints mechanism that will be shared with
Learning and
  • Prepare monthly and Quarterly CRM progress reports.
  • Ensure all complaints from the communities are documented, processed
    and responded back to the complainers.
  • Facilitate the process of dissemination of findings to the Field
  • Take lead in documentation of best practices, lessons learnt in
    Complaint Response Mechanism.
  • Take lead in the documentation of human interest and success stories
    on the complaint response Mechanism.
Staff capacity
  • Help to train community help desk assistants and beneficiaries on
    Community Response Mechanism (CRM), and in dissemination of M&E/HA
    monthly reports to project staff.
  • Strengthen the role of the Food Management Committees (FMCs), RWCs
    and Women Representatives to handle and record complaints.
  • Back stop, mentor and support the community help desk Assistants and
    community help desk committees.

Qualifications, Skills and Experience: 
  • The applicant for the World Vision NFI Complaint Response Mechanism
    Assistant job placement should preferably hold a Diploma in Statistics or
  • Computer literacy skills
  • This position requires a person who is self-starter, who can
    accomplish the task with minimal or no supervision. He/she should be able
    to cooperate with other units. He/she must be keen on details and well
    organized individual.
  • Past experience preferable with in an emergency refugee setting.
  • Experience in database management.
  • Excellent interpersonal and intra-personnel skills.
  • Multi diversity and ability to easily establish rapport
  • Knowledge of the local South Sudanese languages is an added advantage
    i.e. Arabic, Kakwa
How to Apply:
All suitably
qualified candidates are encouraged to apply online by visiting World Vision
International’s e-recruitment jobs portal at the web link below.
Please follow
instructions on How to Create Account and Profile at World Vision’s
e-recruitment portal.  Qualified female candidates are particularly
encouraged to apply.
Deadline: 7th December 2018
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