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Fresher Embassy Admin Jobs - Consular Assistant - British High Commission (BHC)


Job Title:       Consular Assistant
Organization: British High Commission (BHC)
Duty Station: Kampala, Uganda
Office Notice No.: 07/18 KPL
Starting Monthly Salary: UGX 3,095,816 gross
Reports to: Head of Corporate Services

About US:
The British High Commission is the diplomatic liaison office that aims to develop and maintain close bilateral relations with Uganda, in accordance with British government policies. The British High Commission is responsible for the political relationship between the UK and Uganda, and we provide advice and guidance on political and governance issues. BHC provides assistance and documentary services to British nationals in Uganda. The UK Trade and Investment Section provides assistance to both British and Ugandan businesses.

Job Summary:  The Consular Assistant will mainly provide a high quality and efficient consular service to British nationals in Uganda in line with the standards set out in our publication "Support for British Nationals Abroad: A Guide” and Consular Strategy.

Key Duties and Responsibilities:   The Consular Assistant you will be responsible for providing consular assistance in Uganda. The jobholder will occasionally have to manage challenging but rewarding consular cases. They will help customers through some of the most difficult experiences of their lives. This may include: visiting people who have been arrested, are in prison or hospitalised; visiting mortuaries; supporting bereaved families and victims of crime, victims of sexual assault and dealing with cases involving child abduction.  The successful candidate will also work closely with colleagues across the Sub-Saharan Africa network and in the UK in order to ensure excellent delivery and consistency of services. The candidate must be able and willing to engage on these difficult issues:
  • Checking and processing applications for Emergency Travel Documents.
  • Liaising with partners including local authorities, British companies, the tourism industry, airlines, wardens, NGOs, other diplomatic missions etc.
  • Delivering outreach activities which support our Consular Strategy objectives.
  • Contributing to crisis planning and response in Uganda.
  • Managing information, completing returns and other administrative tasks.
  • The successful candidate must be prepared to work out of hours if required (see below on time of in lieu/overtime).


Qualifications, Skills and Experience: 
  • The ideal candidate for the British High Commission (BHC) Consular Assistant job should have experience working in a British or international environment;
  • Excellent communication skills and be able to deal with distressing situations in a sensitive manner and with empathy.
  • Excellent all-round communication skills to manage customer expectations and deliver difficult messages;
  • Excellent customer service skills - ability to respond to a range of customer needs and cultivate strong relationships with customers and stakeholders.
  • Calmness under pressure;
  • Ability to research and follow guidelines, and to plan and prioritise effectively;
  • Ability to work well with others - to build and maintain relationships with customers and stakeholders;
  • Strong problem solving skills using own judgement;
  • Ability to respond quickly to changing priorities, sometimes in pressurised environments;
  • Prepared to react positively to change and ready to try new ways of working;
  • Excellent IT and numeracy skills, a good knowledge of Microsoft Excel, Word and Outlook is essential;
  • Fluent in English (if non-native English speaker then IELTS band 7 or TOEIC 875 points or above or equivalent).
  • Competencies: Making Effective Decisions, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service

How to Apply:
All suitably qualified and interested candidates who wish to join the British High Commission in the aforementioned capacity should apply by clicking on the link below.


Deadline: 31st December 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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