30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Bukwo and Ishaka, Uganda Rep...

Consultancy – Psychosocial Support Services - Handicap International

Organization: Handicap International (HI)
Duty Station: Kampala, Uganda

About US:
Handicap International is an independent and impartial aid and development organisation working in situations of poverty and exclusion, conflict and disaster. We work alongside disabled and vulnerable people to help meet their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights. Handicap International is outraged by the injustice faced by people with disabilities and vulnerable populations, we aspire to a world of solidarity and inclusion, enriched by our differences, where everyone can live in dignity.

The provision of employee assistance programs to staff commenced in 2009 following a need to enable staff build resilience in relation to the stressors that they may face as a result of their nature of work as humanitarian workers. The total number of national staff are 61 (6 Kampala, with the remaining spread in the field in Arua, Omugo & Imvepi refugee settlements) and 32 Community based volunteers

Job Summary:  The environment and working conditions in which the staff have to operate often involve high workload and /or traumatic events and other work factors such as long hours which could reduce employee effectiveness and therefore organizational performance. The aim of this consultancy is therefore to offer briefing and debriefing services in Kampala or at the field station, individual and group counseling sessions to HI staff based in Uganda, by providing them with an opportunity to talk about their challenges with a professional counsellor and empowering them in identifying ways of alleviating these challenges. Additional areas to be addressed may include but not limited to:-
·         Work life balance
·         Stress management
·         Communication and problem solving in the work place
·         Conflict resolution and team building
·         Change management

By the end of the mission:
·         The Counsellor will have a better understanding of the context, environment, and conditions in the field stations that affect the staff.
·         Staff will have gained coping skills in relation to the challenges faced
·         Briefing and debriefing sessions conducted
·         HI Uganda will be a compassionate employer offering this service

Key Result Areas
By the end of mission:
·         Meetings with the HR Manager, managerial staff, team leaders and community based volunteers conducted.
·         Discussions and solution-seeking sessions with staff will be conducted on areas of challenges raised
·         Better understanding by Senior Management of the challenges faced by staff in the mission

Proposed Agenda & Activities
The sessions will be conducted on need basis average duration in field stations will be 5 days including travel days. Sessions for the Kampala office shall be on appointment basis and if need be conducted in house training sessions. While on field mission HI will cater for the following:-
·         Meals and accommodation in the field station
·         Transport to the field station
·         Transport while in the field station

Reporting and Follow Up
·         Type of report
·         Written internal report
·         Verbal feedback (in complement to written report)

Qualifications, Skills and Experience: 
·         The applicant must hold a Masters in Counseling Psychology
·         Five years of experience in trauma counselling and conducting trainings
·         Must be available to be contacted on short notice
·         Must be flexible to fit in the program of the staff requiring the services, ready to work long hours in the field stations.
·         The working language will be English.

How to Apply:
All potential candidates who meet these requirements and are available within the time period indicated should submit an application letter and curriculum vitae indicating their relevant qualifications, skills and experience, their understanding of the TOR, detailed budget as well as three recommendation letters by the current and previous institutions where similar services are/were provided. The electronic copies of the application should be sent to via email to job.uganda@handicap-international-ug.org

Deadline: 17th December 2018 by 5:00pm

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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