Job Title: CRM Account Manager
Organisation: FIG Consult Limited (IT Company)
Duty Station: Kampala, Uganda
About US:
FIG Consult Limited
is a leading Human Resource Consultancy. They are recruiting on behalf of a
valuable client, one of the leading IT companies.
is a leading Human Resource Consultancy. They are recruiting on behalf of a
valuable client, one of the leading IT companies.
Job Summary: The CRM Account Manager’s primary responsibilities
include developing strong relationships with customers, connecting with key
business executives and stakeholders and preparing reports. Account Managers
also answer client queries and identify new business opportunities among
existing customers. In this role, you will liaise with cross-functional
internal teams (including Customer Service and Product Development departments)
to improve the entire customer experience. This position may require occasional
travel. If you are familiar with account management software (CRM), have a
flair for client communication and understand consumer behavior, we’d like to
meet you. Ideally, candidates for this role will know how to meet ambitious
individual and team-wide sales quotas. Ultimately, the CRM Account Manager
should collaborate with our team to achieve quotas while keeping our clients
satisfied and engaged with our products and services in the long-run.
include developing strong relationships with customers, connecting with key
business executives and stakeholders and preparing reports. Account Managers
also answer client queries and identify new business opportunities among
existing customers. In this role, you will liaise with cross-functional
internal teams (including Customer Service and Product Development departments)
to improve the entire customer experience. This position may require occasional
travel. If you are familiar with account management software (CRM), have a
flair for client communication and understand consumer behavior, we’d like to
meet you. Ideally, candidates for this role will know how to meet ambitious
individual and team-wide sales quotas. Ultimately, the CRM Account Manager
should collaborate with our team to achieve quotas while keeping our clients
satisfied and engaged with our products and services in the long-run.
Key Duties and Responsibilities:
·
Serve as
the lead point of contact for all customer account management matters
Serve as
the lead point of contact for all customer account management matters
·
Build
and maintain strong, long-lasting client relationships
Build
and maintain strong, long-lasting client relationships
·
Negotiate
contracts and close agreements to maximize profits
Negotiate
contracts and close agreements to maximize profits
·
Develop
trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors
Develop
trusted advisor relationships with key accounts, customer stakeholders and
executive sponsors
·
Ensure
the timely and successful delivery of our solutions according to customer needs
and objectives
Ensure
the timely and successful delivery of our solutions according to customer needs
and objectives
·
Clearly
communicate the progress of monthly/quarterly initiatives to internal and
external stakeholders
Clearly
communicate the progress of monthly/quarterly initiatives to internal and
external stakeholders
·
Develop
new business with existing clients and/or identify areas of improvement to meet
sales quotas
Develop
new business with existing clients and/or identify areas of improvement to meet
sales quotas
·
Forecast
and track key account metrics (e.g. quarterly sales results and annual
forecasts)
Forecast
and track key account metrics (e.g. quarterly sales results and annual
forecasts)
·
Prepare
reports on account status
Prepare
reports on account status
·
Collaborate
with sales team to identify and grow opportunities within territory
Collaborate
with sales team to identify and grow opportunities within territory
·
Assist
with challenging client requests or issue escalations as needed
Assist
with challenging client requests or issue escalations as needed
Qualifications, Skills and Experience:
·
The applicant
must hold a BA/BS degree in Business Administration, Sales or relevant field
The applicant
must hold a BA/BS degree in Business Administration, Sales or relevant field
·
At least
three years of previous work experience in account management / customer
service
At least
three years of previous work experience in account management / customer
service
·
Demonstrable
ability to communicate, present and influence key stakeholders at all levels of
an organization, including executive and C-level
Demonstrable
ability to communicate, present and influence key stakeholders at all levels of
an organization, including executive and C-level
·
Solid
experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS
Office (particularly MS Excel)
Solid
experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS
Office (particularly MS Excel)
·
Experience
delivering client-focused solutions to customer needs
Experience
delivering client-focused solutions to customer needs
·
Proven
ability to juggle multiple account management projects at a time, while
maintaining sharp attention to detail
Proven
ability to juggle multiple account management projects at a time, while
maintaining sharp attention to detail
·
Excellent
listening, negotiation and presentation abilities
Excellent
listening, negotiation and presentation abilities
·
Strong
verbal and written communication skills
Strong
verbal and written communication skills
How to Apply:
All suitably
qualified and interested candidates are encouraged to send their cover letters
(include salary expectation) and updated CVs via email to
[email protected] with the subject line quoted as “CRM Account Manager.”
qualified and interested candidates are encouraged to send their cover letters
(include salary expectation) and updated CVs via email to
[email protected] with the subject line quoted as “CRM Account Manager.”
Deadline: 30th November 2018 by 5.00pm
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