The Ugandan Jobline

• Mentor,
  supervise and lead a spa team – The spa manager is responsible for coaching their spa staff
  team members and ensuring that they are adequately trained to carry out
  their respective jobs. As well as arranging rotas so that the spa is
  effectively staffed at all times, the spa manager is responsible for
  motivating  their team into providing an exceptional service to
  their clients at all times.
• Achieve
  financial targets relating to spa revenue – The spa manager is responsible for ensuring that spa
  membership sales, retail product and treatment sales are all in line with
  budgeted expectations.
• Understand
  commercial stats and figures – Because the spa manager is ultimately running a business
  they will need to understand profit and loss statements, be able to
  effectively interpret KPIs and provide accurate sales forecasts and
  reports.
• Ensure
  the spa is clean, safe and tidy – One of the spa manager’s key roles is to ensure the spa is
  spotlessly clean throughout, tidy and above all else safe. They must keep
  abreast of health and safety legislation, protocols and be able to carry
  out an effective risk assessment of the spa.
• Monitoring
  stock levels – Spas
  need a surprising amount of stock to operate ranging from towels, robes,
  slippers, skincare products etc. The Spa Manager will need to ensure that
  the spa can effectively cater for their customers whether it be in
  providing them with complimentary refreshments or products so that
  therapists can deliver their booked treatments.
• Delivering
  Top Service standards –
  The spa manager will be responsible for driving service standards within
  the spa so that all customers are treated to the very best service from
  the moment they arrive at the spa to when they leave.
• Proactive
  in promoting the spa –
  The Spa Manager will be fully expected to become involved in marketing the
  spa and promoting its services by developing publicity opportunities.

• The applicant must hold a Bachelor’s
  degree in a related field
• Three to five years of experience in
  managing a spa and / saloon preferably at a hotel or a specialist
  healthcare club. 
• Good business acumen and commercial
  awareness
• An ability to lead and motivate a team.
• Great people skills, ability to get on
  with a wide range of different personalities
• Ability to work under pressure
• High standards of personal hygiene and
  grooming
• A good understanding of what constitutes
  excellent customer service

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