Several Entry Level Customer Care Representative Job Opportunities – M-KOPA Solar Ltd

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Organisation: M-KOPA
Solar Ltd
Duty Station: Kampala,
Uganda
Reports to: Customer
Care Team Leader
About US:
M-KOPA Solar Ltd is
the global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes
each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making
solar products affordable to low-income households on a pay-per-use installment
plan. Customers acquire solar systems for a small deposit and then purchase
daily usage. After one or two years of payments, customers own their solar
systems outright and can upgrade to more power.
Job Summary:  The Customer Care Representative will ensure the timely resolution
of queries via phone, email or SMS.
Key Duties and Responsibilities: 
·        
Handling
Customer, Dealer and Agent queries over the phone or email.
·        
Educate
current and potential customers with product and service information.
·        
Make and
receive calls as assigned by Head of Customer Care or Designated Supervisor.
·        
Correctly
update the Call Log for every customer/ dealer/agent interaction.
·        
Actively
participate in team meetings.
·        
Create
new agents in the system.
·        
Maintain
accurate dealer & agent records.
·        
Handling
Customer, Dealer and Agent queries over the phone or email.
·        
Educate
current and potential customers with product and service information.

Qualifications, Skills and Experience:
·        
The
applicant for the M-KOPA Customer Care Representative job placement must hold a
bachelor’s degree of any discipline from a recognized University.
·        
A
minimum of six months’ call center experience.
·        
Listening
Skills 
·        
Customer
– centric.
·        
Excellent
communication skills – verbal and written 
·        
A fast
learner who is able to work with set targets
·        
An
excellent communicator.
·        
Good team
player with high levels of flexibility
·        
Should
be self-motivated & able to demonstrate a drive for results with a
professional approach.
·        
Computer
Skills with ability to use MS Excel, MS Word, MS power point
·        
The
applicants must also have a typing Speed of 30wpm.
·        
Languages:  English, Luganda, Swahili, Runyankole
and Luo
·        
Age: Between 22-27 years
How to Apply:
All suitably
qualified and interested candidates should send their cover letters explaining
why they feel they are the best candidates with updated CVs with the subject
title “Application_ Customer Care Representative” to: careersug@m-kopa.com
addressed to:
The Human Resource
& Administration Manager,
M-KOPA Uganda
Limited,
Plot 12 Lubowa Road,
Entebbe. Uganda
Deadline: 18th October 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline



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