30 Client Service Officer Job Opportunities - SolarNow

Job Title:         Client Service Officer (30 Job Opportunities) Organization:  SolarNow Duty Station:  Bukwo and Ishaka, Uganda Rep...

Several No Experience Customer Service Uganda Airlines Jobs - Passenger Service Agents

Job Title:          Passenger Service Agent (Several Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe International Airport, Uganda
Reports to: Customer Services Supervisor

About US:
Uganda Airlines is the National Carrier of the Republic of Uganda based at Entebbe International Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates from its hub in Entebbe International Airport. 

Job Summary:   The Passenger Service Agent is responsible for airline ticketing, check-in and gate service functions for airline customers. He/she will assist in maintaining the level of service expectations of the airline's customers at all times. He/she reports to the supervisor Customer Services.

Key Duties and Responsibilities: 
  • Ensure a safe work environment by following rules and regulations regarding the work place.
  • Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
  • Check-in passenger baggage and tag them to appropriate destination.
  • Coordinate ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are loaded on the outgoing flight.
  • Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
  • Make announcements regarding flight activity at gate or over airport’s general public-address system.
  • Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
  • Communicate with flight crew on ground and via ground-to-air radio.
  • Coordinate with other airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
  • Responsible for sending all departure and arrival flight movement messages.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Uganda Airlines Passenger Service Agent job placement must hold a Diploma in customer service, Hospitality or related areas.
  • Advanced Certificate of Education (‘A’ Level) Certificate.
  • Customer care work experience of at least three years will be of an added advantage.
  • Must be able to obtain airport security clearance which includes a background, employment and criminal record checks.
  • Must be able to lift up to 32kg weight.
  • Must be able to stand, lift, bend, push and pull for extended periods of time.
  • Must be willing to work in elevated noise levels within the airport environment.
  • Basic computer knowledge is required.
  • Must be flexible to work various shifts, weekends, or irregular shifts.

How to Apply:
Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online, Click Here or by post quoting the Job Reference number accordingly.

Applications should be addressed to:

The Interim Manager - Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda.

Deadline: 17th September, 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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