Learning and Development Officer Job Opportunities – M-KOPA Solar Ltd

Job Title:       Learning and Development Officer
Organisation: M-KOPA
Solar Ltd
Duty Station: Kampala,
About US:
M-KOPA Solar Ltd is
the global leader of “pay-as-you-go” energy for off-grid customers. Since its
commercial launch in October 2012, M-KOPA has connected more than 600,000 homes
in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new
homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from
making solar products affordable to low-income households on a pay-per-use
installment plan. Customers acquire solar systems for a small deposit and then
purchase daily usage. After one or two years of payments, customers own their
solar systems outright and can upgrade to more power.
Key Duties and Responsibilities: 
M-KOPA Staff
Learning/ training and development
  • Support creation of relevant annual Learning and Development
    /training calendar through training needs surveys, assessments, reports
    and feedback survey. 
  • Define training out comes to stake holders and ensure all activities
    are focused on these out comes.
  • Designing appropriate business impactful trainings or learning and
    development actions that support achievement of business objectives.
  • Deliver high impact trainings that can be immediately applied in the
  • Drive learning transfer and deploy performance support where
  • Document results of trainings delivered.
  • Achieve 90% and 85% Satisfaction levels, and make sure that all
    teams are sufficiently trained and up skilled in order to efficiently
    perform their roles.
Direct Sales Representative
(DSR) Recruitment and Retention
  • Direct Sales Agent Recruitment cost effectively, vet trainees to
    ensure improved pass rates of trainees in every cohort.
  • Ensure timely registration of all newly trained DSR. Help remove
    blockers and demotivating factors for DSR, creating an enabling
    environment for DSR support and performance.
  • Provide regular candid feedback to Sales teams and other support
    teams on areas of great work and areas of improvement in DSR support.
  • Work towards improved pass rates per cohort.
  • Ensure DSR retention within your control and keeping track of DSR
    exits and ensure monthly system clean up, tracking of active and inactive
    DSR, coaching for performance improvement or understanding of DSR issues.
  • Sub-agent tracking & registration
  • DSR transfers from one service center to another.
  • Pay close attention to issues in the table below and follow up with
    concerned teams for support.
  • General device issues – Error codes etc., POS, delays at the shop
  • Un updated credits
  • Unmatched payments
  • Missing payments
  • Outage  COMMS – systems down,
    credits not updating, internet intermittence
Project Readiness
  • Coordinate project and pilot set up with project team. Ensure
    processes, product, project/ pilots training e.g. new product roll out,
    price and process changes, FSE, TV Parties. Make sure that the teams in
    the field and other areas are 90 percent skilled, informed, and trained
    before rolling out of new projects / pilots, product or processes.
  • This also includes creation of up to date training material to
    enable delivery of good quality training, engaging suppliers of trainings
    and skills transfer.
Training and
Coaching for productivity DSR/FSM/CCE/SE
  • Visible contribution to quality sales by new DSR/ FSE. Improved pass
    rate/ Points Target cost effectively. Through regular coaching calls,
    communication of different E- platforms, refresher trainings, talks and
  • Maintaining record of all coaching calls and learning and
    development interventions for DSR.
  • Ensure teams are well equipped and up to date with all company
    information, new processes, ideas, issues, through regular communications.

Qualifications, Skills and Experience:
  • The applicant for the M-KOPA Learning and Development Officer job
    placement must hold a bachelor’s degree in any discipline from a
    recognized University.
  • At least 18 months as a Sales Trainer.
  • Presentation and Power point skills
  • Business Strategy Skill
  • Good reporting skills
  • Data analysis
  • An excellent communicator
  • Should be self-motivated & able to demonstrate a drive for
    results with a professional approach.
How to Apply:
All qualified and interested
candidates should clearly mark their applications as “Application _Learning and
Development officer” in the subject line of your email. The interested
candidates should submit their application with their updated CVs to careersug@m-kopa.com. Address to:
The Head of HR and
M-KOPA Uganda
Plot 12 Lubowa Road,
Entebbe. Uganda
Deadline: 14th September 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
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