Customer Retention Manager Employment Opportunity – Cairo International Bank Limited (CIB)

Organization: Cairo
International Bank Limited (CIB)
Duty Station: Kampala, Uganda
Reports to: Head
of Marketing
About US:
Cairo International
Bank Limited (CIB) is a bank that has been operating in Uganda since September
1995, and regulated by the Bank of Uganda, offering a full range of banking
services including; deposit taking, lending, treasury and trade finance
Job Summary:  The Customer Retention Manager will be responsible
for developing the business side of an organization, Identify rising business
opportunities and build long-term relationships with prospects, evaluate the
current performance of the business and find ways to help the business reach
its full potential. The incumbent manages all customer retention activities
through formulating customer satisfaction strategies and improvement plans.
Key Duties and Responsibilities: 
  • Manages and keeps an updated record on all customer bank accounts
    and ensures that they are in an active status, maintains records on
    reactivated accounts and prepares a monthly report to Head of marketing
    detailing quantifiable results on the number of accounts activated and
    deposit levels.
  • Takes initiative in customer satisfaction via process improvement
    plans and efficient reporting and flow of information.
  • Maintains Customer relationships, participates in developing
    department budgets, monitors department expenses and prepares quarterly
    budget analysis report to control costs
  • Manages sales staff in day-to-day performance of their activities in
    line with bank required customer satisfaction standards
  • Ensures that project/ departmental milestones/goals are met and
    adhering to approved budgets
  • Have full responsibility for guiding staff on retention strategies
    and their implementation to achieve mission/vision goals.
  • Responsible for training all staff on customer retention strategies,
    applicability and consistency in conformity with customer service required
  • Finance perspective: Able to analyze and prepare marketing function
    financial data. This includes preparation and analysis of business modules
    when required.
  • Any other duties assigned by the supervisor in line with the role

Qualifications, Skills and Experience: 
  • The applicant for the Cairo International Bank Customer Retention
    Manager job must hold a Bachelor’s degree from an accredited University in
    Business administration with a major in Marketing/Management related field
  • Five years of experience in the related area as an individual
    contributor/1 to 3 years supervisory experience may be required.
  • Excellent interpersonal skills, presentation and written
    communication skills
  • A self- starter who can operate both individually and as part of a
  • Analytical mind, good attention to detail, problem solving, good
    time management skills and the
  • Good negotiation skills
How to Apply: 
All suitably
qualified and interested candidates should send their applications including a
curriculum vitae, copies of academic and professional qualifications, one most
recent passport-size photograph and a reliable day-time telephone contact.
Please send applications to the following address;
Cairo International
Head Offices,
Plot 30, Kampala
P.O. Box 7052
Kampala. Uganda
Deadline: 26th September 2018
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