Job Title: Customer Retention
Manager
Manager
Organization: Cairo
International Bank Limited (CIB)
Duty Station: Kampala, Uganda
International Bank Limited (CIB)
Duty Station: Kampala, Uganda
Reports to: Head
of Marketing
of Marketing
About US:
Cairo International
Bank Limited (CIB) is a bank that has been operating in Uganda since September
1995, and regulated by the Bank of Uganda, offering a full range of banking
services including; deposit taking, lending, treasury and trade finance
services.
Bank Limited (CIB) is a bank that has been operating in Uganda since September
1995, and regulated by the Bank of Uganda, offering a full range of banking
services including; deposit taking, lending, treasury and trade finance
services.
Job Summary: The Customer Retention Manager will be responsible
for developing the business side of an organization, Identify rising business
opportunities and build long-term relationships with prospects, evaluate the
current performance of the business and find ways to help the business reach
its full potential. The incumbent manages all customer retention activities
through formulating customer satisfaction strategies and improvement plans.
for developing the business side of an organization, Identify rising business
opportunities and build long-term relationships with prospects, evaluate the
current performance of the business and find ways to help the business reach
its full potential. The incumbent manages all customer retention activities
through formulating customer satisfaction strategies and improvement plans.
Key Duties and Responsibilities:
- Manages and keeps an updated record on all customer bank accounts
and ensures that they are in an active status, maintains records on
reactivated accounts and prepares a monthly report to Head of marketing
detailing quantifiable results on the number of accounts activated and
deposit levels. - Takes initiative in customer satisfaction via process improvement
plans and efficient reporting and flow of information. - Maintains Customer relationships, participates in developing
department budgets, monitors department expenses and prepares quarterly
budget analysis report to control costs - Manages sales staff in day-to-day performance of their activities in
line with bank required customer satisfaction standards - Ensures that project/ departmental milestones/goals are met and
adhering to approved budgets - Have full responsibility for guiding staff on retention strategies
and their implementation to achieve mission/vision goals. - Responsible for training all staff on customer retention strategies,
applicability and consistency in conformity with customer service required
standards. - Finance perspective: Able to analyze and prepare marketing function
financial data. This includes preparation and analysis of business modules
when required. - Any other duties assigned by the supervisor in line with the role
Qualifications, Skills and Experience:
- The applicant for the Cairo International Bank Customer Retention
Manager job must hold a Bachelor’s degree from an accredited University in
Business administration with a major in Marketing/Management related field - Five years of experience in the related area as an individual
contributor/1 to 3 years supervisory experience may be required. - Excellent interpersonal skills, presentation and written
communication skills - A self- starter who can operate both individually and as part of a
team - Analytical mind, good attention to detail, problem solving, good
time management skills and the - Good negotiation skills
How to Apply:
All suitably
qualified and interested candidates should send their applications including a
curriculum vitae, copies of academic and professional qualifications, one most
recent passport-size photograph and a reliable day-time telephone contact.
Please send applications to the following address;
qualified and interested candidates should send their applications including a
curriculum vitae, copies of academic and professional qualifications, one most
recent passport-size photograph and a reliable day-time telephone contact.
Please send applications to the following address;
Cairo International
Bank,
Bank,
Head Offices,
Plot 30, Kampala
Road,
Road,
P.O. Box 7052
Kampala. Uganda
Kampala. Uganda
Deadline: 26th September 2018
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