Relations Assistant (Front Office) Job Placement – Institute of Certified Public Accountants of Uganda (ICPAU)

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Organization: Institute
of Certified Public Accountants of Uganda (ICPAU)
Duty Station: Kampala,
Uganda
Reports to: Head
of Contact Management
Ref: OCE003/07/18
About US:
Institute of
Certified Public Accountants (ICPAU) is the national professional accountancy
body in Uganda, established by the Accountants Act. The Institute also has a
mandate to conduct professional accountancy examinations in Uganda. The
Institute is mandated to also:
  • Regulate and maintain the Standard of Accountancy in Uganda.
  • Prescribe and regulate the conduct of accountants and practising
    accountants in Uganda.
Job Summary: The
Relations Assistant (Front Office) is responsible for the provision of high
quality front desk service to all ICPAU clients and building positive
relationships with clients.
Key Duties and Responsibilities: 
·        
Handles
telecommunications, enquiries and guests in a courteous manner.
·        
Cordially
receives and attends to or directs guests.
·        
Sorts
and routes mail.
·        
Promotes
the Institute’s image and brand.
·        
Builds
and manages relationships with the Institute’s stakeholders and ensures that
the highest levels of customer satisfaction are met.
·        
Provides
a first point resolution service to stakeholders in a professional manner.
·        
Maintains
a tidy and professional front office area.
·        
Performs
secretarial work and stores records.
·        
Provides
administrative support as assigned.
·        
Performs
any other duties as assigned by the Head of Contact Management.

Qualifications, Skills and Experience: 
·        
The
applicant for the ICPAU Relations Assistant (Front Office) must hold a Degree
·        
A
minimum of three years of relevant experience.
·        
Customer
service experience.
·        
Excellent
communication and influencing skills.
·        
Previous
customer service experience in a professional environment.
·        
Good
problem-solving and analytical skills.
·        
Broad
knowledge and understanding of how your Institute works.
·        
A good
grasp of new technology and how to use information systems and archives.
·        
Highly
organised, logical and methodical approach to work.
·        
Accuracy
and attention to detail.
·        
Ability
to apply knowledge and sound judgment.
·        
Positive
attitude, encouraging and supporting others. 
How to Apply: 
All suitably
qualified applicants should write to the address below describing how they
qualify for the position quoting the Job Reference Numbers above. Only selected
candidates will be contacted. Your application should include a detailed
curriculum vitae, copies of certificates, three references including at least
two previous employers (if any), and functioning telephone numbers/e-mail
addresses. Send your application with all the necessary documents quoting the
job reference number to the address below or by email.
Secretary,
Institute of
Certified Public Accountants of Uganda,
42 Bukoto Street,
Kololo,
P. O. Box 12464,
Kampala, Uganda.
E-mail to:
recruitment@icpau.co.ug
Deadline: 17th August 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

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