The Ugandan Jobline

• Monitor day-to-day services offered to clients and ensure high
  quality delivery by field operators
• Track key operational metrics, ensure accuracy of day-to-day data
  and deliver timely and insightful information to assist management in
  decision making
• Handle incoming client orders and negotiations on price as per
  company pricing structures and discount offers
• Submit weekly operational and sales reports that emphasize team
  performance and recurring challenges to support strategic decision making
• Conduct field visits to assess efficiency of teams and offer
  operational support in unforeseen circumstances
• Facilitate regular meetings with management to review progress
  towards targets, troubleshoot challenges, and develop solutions

• Manage and supervise service delivery teams to ensure maximum
  productivity, efficiency and compliance to systems and processes
• Develop schedules by systematically assigning orders to all teams to
  ensure equal distribution of deliveries
• Conduct team appraisals and hold teams accountable for their
  performance on a quarterly basis
• Set the tone for professional, high quality performance of teams
  through leadership including handling incidents of theft, crime,
  misrepresentation of see details and company information
• Manage feedback between management and operational staff so that
  ideas, and concerns are heard Analysis
• Conduct operational analysis to identify inefficiencies in delivery
  time, costs and customer satisfaction. You will work closely with
  management to analyze and proactively recommend and implement solutions to
  operational challenges
• Conduct analysis of team performance and offer input on team
  promotions, bonuses and dismissal
• Conduct research to understand prevailing market trends and
  analyzeoustorrior feedback
• Support the finance team with key operational information when
  Developing financial data and preparing monthly and annual reports

• The ideal candidate must hold a Degree in Statistics, Commerce,
  Business Administration, Finance or any related fields
• Prior work experience, demonstration of ability or qualifications in
  project management, accounting/finance (CPA/ACCA) and software like
  QuickBooks or Tally are preferred
• Experience in operations management and/or finance with a strong
  analytical background or experience as an entrepreneur. Additional
  experience working with and supervising teams in the informal sector
• We are looking for an exceptional leader and executer who
  appreciates the work we do and shares in our vision and driver. The
  candidate should be able to develop insightful analyses, problem- solve
  through analytical and organizational challenges, assume high levels of
  responsibility & integrity, perform excellent work and contribute fresh
  ideas.
• Strong communication skills, both written and verbal, and analytical
  abilities to support development of insightful and structured information
• Interest in guiding and leading our operational team
• Utmost professional behavior and integrity that enhances
  productivity and promotes teamwork and cooperation
• Organized with the ability to coordinate and prioritize multiple
  tasks simultaneously while working under pressure
• Keen eye for detail to identify discrepancies, inefficiencies and
  evaluate operational performance
• Should be proficient in English and Luganda
• Excellent computer proficiency in Microsoft Office (Excel, Word,
  PowerPoint)

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