Operations Supervisor Job Opportunities – Sanitation Solutions Group (SSG)

Job Title:    Operations Supervisor
Organization: Sanitation
Solutions Group (SSG)
Duty Station: 
Kampala, Uganda
About US:
Established in
August 2014, Sanitation Solutions Group (SSG) is a market-based sanitation
enterprise whose objective is to provide affordable sanitation products and
services to households and communities in Uganda. SSG’s initial focus was on
three sanitation business models – pre-fabricated concrete latrine
construction, latrine upgrading and business support to entrepreneurs in both
latrine emptying and construction. SSG has now refined its operations and our
current specialization is emptying on-site sanitation facilities including pit
latrines and septic tanks under our Fresh Pit brand.
Job Summary:  The Operations Supervisor will work closely
with our finance and field teams to support operations and implement systems
required to scale. The internal focus for this role is to ensure implementation
of company systems and develop new ways of increasing operational efficiency by
reducing costs and managing service delivery.
Key Duties and Responsibilities: 
  • Monitor day-to-day services offered to clients and ensure high
    quality delivery by field operators
  • Track key operational metrics, ensure accuracy of day-to-day data
    and deliver timely and insightful information to assist management in
    decision making
  • Handle incoming client orders and negotiations on price as per
    company pricing structures and discount offers
  • Submit weekly operational and sales reports that emphasize team
    performance and recurring challenges to support strategic decision making
  • Conduct field visits to assess efficiency of teams and offer
    operational support in unforeseen circumstances
  • Facilitate regular meetings with management to review progress
    towards targets, troubleshoot challenges, and develop solutions
Team supervision
  • Manage and supervise service delivery teams to ensure maximum
    productivity, efficiency and compliance to systems and processes
  • Develop schedules by systematically assigning orders to all teams to
    ensure equal distribution of deliveries
  • Conduct team appraisals and hold teams accountable for their
    performance on a quarterly basis
  • Set the tone for professional, high quality performance of teams
    through leadership including handling incidents of theft, crime,
    misrepresentation of see details and company information
  • Manage feedback between management and operational staff so that
    ideas, and concerns are heard Analysis
  • Conduct operational analysis to identify inefficiencies in delivery
    time, costs and customer satisfaction. You will work closely with
    management to analyze and proactively recommend and implement solutions to
    operational challenges
  • Conduct analysis of team performance and offer input on team
    promotions, bonuses and dismissal
  • Conduct research to understand prevailing market trends and
    analyzeoustorrior feedback
  • Support the finance team with key operational information when
    Developing financial data and preparing monthly and annual reports

Qualifications, Skills and Experience: 
  • The ideal candidate must hold a Degree in Statistics, Commerce,
    Business Administration, Finance or any related fields
  • Prior work experience, demonstration of ability or qualifications in
    project management, accounting/finance (CPA/ACCA) and software like
    QuickBooks or Tally are preferred
  • Experience in operations management and/or finance with a strong
    analytical background or experience as an entrepreneur. Additional
    experience working with and supervising teams in the informal sector
  • We are looking for an exceptional leader and executer who
    appreciates the work we do and shares in our vision and driver. The
    candidate should be able to develop insightful analyses, problem- solve
    through analytical and organizational challenges, assume high levels of
    responsibility & integrity, perform excellent work and contribute fresh
  • Strong communication skills, both written and verbal, and analytical
    abilities to support development of insightful and structured information
  • Interest in guiding and leading our operational team
  • Utmost professional behavior and integrity that enhances
    productivity and promotes teamwork and cooperation
  • Organized with the ability to coordinate and prioritize multiple
    tasks simultaneously while working under pressure
  • Keen eye for detail to identify discrepancies, inefficiencies and
    evaluate operational performance
  • Should be proficient in English and Luganda
  • Excellent computer proficiency in Microsoft Office (Excel, Word,
How to Apply:
All candidates
should send an email indicating your interest to
careers@sanitationsolutionsgroup.com   attaching your CV, cover letter academic
transcripts. Your cover letter should provide details of your experience,
milestones achieved, sales track records, your interest in the role, your
individual growth plans, and any other additional details to motivate your
candidacy. The position title should be the subject line.
Deadline: 31st August 2018
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