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• Drives TPL product alignment with customer value propositions
  (CVP’s) and the business operating model by deriving  activities from the CVPs and sharing
  these with the various customer service teams for execution.
• Conducts market assessments and prepares proposals (based on
  guidelines obtained in the products and pricing manual) for new TPL
  products and services – obtains approval and then implements new TPL
  products/services.
• Prepares proposals to amend pricing and presents proposals to the
  Country Product Pricing Committee for approval. Oversees the correct
  implementation of pricing decisions in the branch network through
  reference to marketing brochures, engaging operations shared services,
  conducting system tests and staff training and conducting post
  implementation assessments.
• Identifies strengths and weaknesses of the business pricing by
  keeping abreast of market developments and the competitor landscape.
• Establishes TPL product strategies (for final ratification by Head,
  PBB Product) appropriate risk appetites, pricing strategies, and portfolio
  optimisation initiatives within the laid down PBB Product strategy.
• Supports the growth intentions of PBB through the development and
  implementation of new products / features / options and service /
  experience enhancements – with approval from New Products Proposal
  Committee.
• Conducts market research (local and international) to inform product
  / solutions decisions in order to do a business viability study and
  finalise the product design.
• Understands and manages key product drivers that influence revenue
  streams and risk exposure on specific product portfolios.
• Identifies revenue optimisation initiatives, obtains required sign-offs
  and coordinates implementation. This can be done through customer insights
  collected by the team, engagements with segment heads and understanding of
  current processes and procedures and proposing improvements where
  necessary.
• Trains all sales staff on new products approved by the new product
  committee.
• Works with marketing and communications team on campaign and go-to
  market strategies for all TPL products to create awareness in the market.
• Conducts product insights and analysis by segment per product i.e.
  current accounts, savings, Fixed Deposits, Call accounts to understand the
  trends that impact our balance sheet.

• Tracks product performance and profitability (financial performance)
  using financial reports and product performance reports from MI team,
  proposes and implements decisions on which products to focus on or revamp.
• Contributes to product budgeting for both Net Interest Margins and
  Net Interest Revenues by working closely with the Finance manager, Head
  Products and Segment Heads.
• Complies with the governance of product pricing by participating in
  the pricing committee discussions and adhering to the pricing manual.
• Manages product costs through process rationalisation and building
  efficiencies through cheaper digital channels.
• Develops accurate forecasts and outlooks on pricing based on the
  macro economic trends, performance of the market, customer feedback, etc.
• Curbs income leakages by reviewing the transactions volume report
  from MIS, analysing it to check for leakages. 
• Works closely with support functions such as Credit to ensure
  appropriate policies and limits are in place as well as determining the
  correct pricing.
• Develops effective acquisition and retention tactics to achieve
  profitability targets and share with the sales teams on a regular basis.
• Analyses market dynamics, pricing trends, market opportunities,
  operating and sales margins in order to develop reports, procedures and
  tools for pricing and price discounting.
• Assesses the impact of pricing changes on the bottom-line as well as
  on customers and shares report with Head, Products on a quarterly basis
• Establishes metrics for evaluating the performance of the pricing
  strategy and implements for use by the liabilities and products team.
• Validates that the metrics used are aligned with the pricing
  strategy and goals of PBB Product.
• Continuously monitors price exceptions to determine whether process
  or policy adjustments are needed.
• Monitors the financial results and performance of price strategies
  within the business segments in order to validate and recommend
  appropriate pricing strategies for each segment.

• Develops and understands core customer insights through customer
  visits with Relationship Managers and customer forums organised by the
  bank.
• Develops sales / cross-sell tactics aligned to overall customer
  offerings which are indicated in the customer value propositions per
  segment.
• Collaborates with Digital Channels to drive digital agenda for all
  products to improve on the customer experience.
• Manages dormancy and attrition trends on liabilities and deriving
  initiatives to curb the same.
• Ensures the products are effectively positioned in market, and that
  the right awareness is created and effectively positioned with the target
  market.
• Drives quality service for new and existing clients with an aim to
  retain and expand the client base by communicating activity plans to
  service and sales teams that are derived from the CVPs.
• When required, present to customer-facing staff the rationale for
  price changes and the introduction of new fees and services.
• Ensures correct implementation of pricing for all customers,
  including Franchising and Public Sector entities, as well as key
  Mid-Corporate customers.
• Interprets customer, competitor and market segment insights and
  analytics in order to derive an understanding of customer needs / wants
  /behaviours to identify opportunities for development of new products.

• Drives the direct sales process to ensure sufficient leads are
  provided to the outbound call centres and sales teams in PBB.
• Assists with sales and marketing plans by enhancing and managing the
  implementation of new opportunities to increase acquisition and retention.
• Determines and develops product awareness and training (and supplies
  this as input to Learning and Development) detailing the target market for
  the products / solutions. Ensures that Channel, Credit and the Specialised
  Sales teams are adequately trained on the offerings in order to drive the
  take-up ratio and minimise attrition rate.
• Engages, builds and manages relationships with key internal and
  external stakeholders that may influence outcomes on the portfolio.
  Examples of such internal stakeholders are: Business / Commercial Banking;
  Segment Heads, Regional managers in customer channels, Credit.
• Together with the sales team, sets annual targets on the portfolio
  and aligns all marketing / stakeholder initiatives that are implemented to
  support such targets.

• Resolves all escalated customer and branch queries timeously.
• Assists with the resolution of operational issues and functionality
  problems on the different products.
• Identifies and resolves issues around pricing and margin management.
• Evaluates and summarises monthly financial reports highlighting
  areas of positive performance and focuses on areas of concern or weakness
  in order to recommend remedial action.
• Prepares and presents New Products Proposal Committee (NPPC) papers
  and Credit Risk Management Committee papers to ensure that the correct
  level of governance and approval is attained through the development phase
  of any new products
• Managing credit risk within accepted “risk appetite thresholds” of
  the portfolio.
• Accountable for all compliance requirements in the portfolio, as
  well as the management of key risk indicators used to contain/mitigate
  operation risks and business continuity management plans.
• Identifies inherent risks of the portfolio and make recommendations
  in risk mitigation and / or exit strategies for high risk pockets.
• Identifies business challenges and drive process efficiencies to
  improve service delivery and TAT.

• Responsible for the recruitment, development and retention of
  relevant skills in order to meet the business needs.
• Ensures skill assessments and competency-based training takes place
  as and when required.
• Takes personal responsibility for coaching and mentoring others.
• Ensures the implementation of the leadership promise and employee
  engagement programme.
• Develops and maintains an open communication channel with direct
  reports and supports staff to foster greater co-operation and teamwork.
• Monitors and manages the performance and development of staff within
  the area. This includes regular one-on-one feedback sessions, conducting mid-year
  and final performance appraisals, as well as the moderation and relative
  distribution of all appraisals for the team.
• Drives the Talent Review Sessions and succession planning, in
  conjunction with Human Capital.
• Ensures staff are appropriately and consistently rewarded and
  recognised for their achievements and outputs.
• Ensures that disciplinary action and grievances are addressed and
  aligned to the policies and procedures.

• The applicant for the Stanbic Bank Manager Transactional Products
  & Liabilities job must hold a Bachelor’s Degree in Finance and
  Accounting
• Other qualifications, certifications or professional memberships
• Professional qualifications i.e. CPA, ACCA

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