Manager Transactional Products & Liabilities Job Opportunity – Stanbic Bank

Organisation: Stanbic
Bank 
Duty Station: Kampala,
Uganda
About US:
Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary:   The Manager Transactional Products &
Liabilities will integrate the Transactional Products and Liabilities (TPL)
product set within PBB Uganda in order to maximise the value of all liabilities
financial products/solutions through coordinating the establishment of a set of
offerings which are aligned to specific market needs
Key Duties and Responsibilities: 
Business growth
  • Drives TPL product alignment with customer value propositions
    (CVP’s) and the business operating model by deriving  activities from the CVPs and sharing
    these with the various customer service teams for execution.
  • Conducts market assessments and prepares proposals (based on
    guidelines obtained in the products and pricing manual) for new TPL
    products and services – obtains approval and then implements new TPL
    products/services.
  • Prepares proposals to amend pricing and presents proposals to the
    Country Product Pricing Committee for approval. Oversees the correct
    implementation of pricing decisions in the branch network through
    reference to marketing brochures, engaging operations shared services,
    conducting system tests and staff training and conducting post
    implementation assessments.
  • Identifies strengths and weaknesses of the business pricing by
    keeping abreast of market developments and the competitor landscape.
  • Establishes TPL product strategies (for final ratification by Head,
    PBB Product) appropriate risk appetites, pricing strategies, and portfolio
    optimisation initiatives within the laid down PBB Product strategy.
  • Supports the growth intentions of PBB through the development and
    implementation of new products / features / options and service /
    experience enhancements – with approval from New Products Proposal
    Committee.
  • Conducts market research (local and international) to inform product
    / solutions decisions in order to do a business viability study and
    finalise the product design.
  • Understands and manages key product drivers that influence revenue
    streams and risk exposure on specific product portfolios.
  • Identifies revenue optimisation initiatives, obtains required sign-offs
    and coordinates implementation. This can be done through customer insights
    collected by the team, engagements with segment heads and understanding of
    current processes and procedures and proposing improvements where
    necessary.
  • Trains all sales staff on new products approved by the new product
    committee.
  • Works with marketing and communications team on campaign and go-to
    market strategies for all TPL products to create awareness in the market.
  • Conducts product insights and analysis by segment per product i.e.
    current accounts, savings, Fixed Deposits, Call accounts to understand the
    trends that impact our balance sheet.
Profitability
management
  • Tracks product performance and profitability (financial performance)
    using financial reports and product performance reports from MI team,
    proposes and implements decisions on which products to focus on or revamp.
  • Contributes to product budgeting for both Net Interest Margins and
    Net Interest Revenues by working closely with the Finance manager, Head
    Products and Segment Heads.
  • Complies with the governance of product pricing by participating in
    the pricing committee discussions and adhering to the pricing manual.
  • Manages product costs through process rationalisation and building
    efficiencies through cheaper digital channels.
  • Develops accurate forecasts and outlooks on pricing based on the
    macro economic trends, performance of the market, customer feedback, etc.
  • Curbs income leakages by reviewing the transactions volume report
    from MIS, analysing it to check for leakages. 
  • Works closely with support functions such as Credit to ensure
    appropriate policies and limits are in place as well as determining the
    correct pricing.
  • Develops effective acquisition and retention tactics to achieve
    profitability targets and share with the sales teams on a regular basis.
  • Analyses market dynamics, pricing trends, market opportunities,
    operating and sales margins in order to develop reports, procedures and
    tools for pricing and price discounting.
  • Assesses the impact of pricing changes on the bottom-line as well as
    on customers and shares report with Head, Products on a quarterly basis
  • Establishes metrics for evaluating the performance of the pricing
    strategy and implements for use by the liabilities and products team.
  • Validates that the metrics used are aligned with the pricing
    strategy and goals of PBB Product.
  • Continuously monitors price exceptions to determine whether process
    or policy adjustments are needed.
  • Monitors the financial results and performance of price strategies
    within the business segments in order to validate and recommend
    appropriate pricing strategies for each segment.
Customer Service
  • Develops and understands core customer insights through customer
    visits with Relationship Managers and customer forums organised by the
    bank.
  • Develops sales / cross-sell tactics aligned to overall customer
    offerings which are indicated in the customer value propositions per
    segment.
  • Collaborates with Digital Channels to drive digital agenda for all
    products to improve on the customer experience.
  • Manages dormancy and attrition trends on liabilities and deriving
    initiatives to curb the same.
  • Ensures the products are effectively positioned in market, and that
    the right awareness is created and effectively positioned with the target
    market.
  • Drives quality service for new and existing clients with an aim to
    retain and expand the client base by communicating activity plans to
    service and sales teams that are derived from the CVPs.
  • When required, present to customer-facing staff the rationale for
    price changes and the introduction of new fees and services.
  • Ensures correct implementation of pricing for all customers,
    including Franchising and Public Sector entities, as well as key
    Mid-Corporate customers.
  • Interprets customer, competitor and market segment insights and
    analytics in order to derive an understanding of customer needs / wants
    /behaviours to identify opportunities for development of new products.
Segment and Branch
network support
  • Drives the direct sales process to ensure sufficient leads are
    provided to the outbound call centres and sales teams in PBB.
  • Assists with sales and marketing plans by enhancing and managing the
    implementation of new opportunities to increase acquisition and retention.
  • Determines and develops product awareness and training (and supplies
    this as input to Learning and Development) detailing the target market for
    the products / solutions. Ensures that Channel, Credit and the Specialised
    Sales teams are adequately trained on the offerings in order to drive the
    take-up ratio and minimise attrition rate.
  • Engages, builds and manages relationships with key internal and
    external stakeholders that may influence outcomes on the portfolio.
    Examples of such internal stakeholders are: Business / Commercial Banking;
    Segment Heads, Regional managers in customer channels, Credit.
  • Together with the sales team, sets annual targets on the portfolio
    and aligns all marketing / stakeholder initiatives that are implemented to
    support such targets.
Improve
efficiencies
  • Resolves all escalated customer and branch queries timeously.
  • Assists with the resolution of operational issues and functionality
    problems on the different products.
  • Identifies and resolves issues around pricing and margin management.
  • Evaluates and summarises monthly financial reports highlighting
    areas of positive performance and focuses on areas of concern or weakness
    in order to recommend remedial action.
  • Prepares and presents New Products Proposal Committee (NPPC) papers
    and Credit Risk Management Committee papers to ensure that the correct
    level of governance and approval is attained through the development phase
    of any new products
  • Managing credit risk within accepted “risk appetite thresholds” of
    the portfolio.
  • Accountable for all compliance requirements in the portfolio, as
    well as the management of key risk indicators used to contain/mitigate
    operation risks and business continuity management plans.
  • Identifies inherent risks of the portfolio and make recommendations
    in risk mitigation and / or exit strategies for high risk pockets.
  • Identifies business challenges and drive process efficiencies to
    improve service delivery and TAT.
People Management
  • Responsible for the recruitment, development and retention of
    relevant skills in order to meet the business needs.
  • Ensures skill assessments and competency-based training takes place
    as and when required.
  • Takes personal responsibility for coaching and mentoring others.
  • Ensures the implementation of the leadership promise and employee
    engagement programme.
  • Develops and maintains an open communication channel with direct
    reports and supports staff to foster greater co-operation and teamwork.
  • Monitors and manages the performance and development of staff within
    the area. This includes regular one-on-one feedback sessions, conducting mid-year
    and final performance appraisals, as well as the moderation and relative
    distribution of all appraisals for the team.
  • Drives the Talent Review Sessions and succession planning, in
    conjunction with Human Capital.
  • Ensures staff are appropriately and consistently rewarded and
    recognised for their achievements and outputs.
  • Ensures that disciplinary action and grievances are addressed and
    aligned to the policies and procedures.

Qualifications, Skills and Experience:
  • The applicant for the Stanbic Bank Manager Transactional Products
    & Liabilities job must hold a Bachelor’s Degree in Finance and
    Accounting
  • Other qualifications, certifications or professional memberships
  • Professional qualifications i.e. CPA, ACCA
How to Apply:
All candidates who
wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the
aforementioned capacity are encouraged to Apply Online by visiting Link below.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or
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