The Ugandan Jobline

• The job holder based on site is responsible for following the
  grievance procedure to receive, acknowledge, record, investigate, respond
  and close out all grievances.
• This is done by engaging the relevant stakeholders at every stage of
  the grievance mechanism to ensure progress to deliver closure of
  grievances.
• Undertake all the required reporting requirements using the
  available tools not limited to grievance form hard copies, grievance log
  sheet in excel and the social management database system.
• Making recommendations to enhancements of the grievance procedure in
  line with international best practice as well as any provisions required
  by the legislative framework of the state.

• The applicants for the TOTAL Grievance Officer job opportunity
  should hold a Degree in Community Development, Social Sciences, Law or
  equivalent, etc.
• Five years of practical experience working in a rural community
  based development project, preferably in the vicinity of the planned
  project area
• Experience in handling conflicts in compliance with international
  best practice.
• Experience in the extractives sector will be of great advantage.
• Knowledge of the international standards and associated H3SE
  requirements.
• Good report writing and analytical skills.
• Proficiency in Microsoft office as well as Database software like
  Access, Project and Social data software, Borealis or Isometrix.
• Ability to work independently and meet deadlines.
• Excellent interpersonal, communication, conflict management and
  negotiation skills.
• Ability to speak local languages of great advantage. (Luganda,
  Kiswahili, Runyakitara)

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