Grievance Officer Oil Company Jobs – TOTAL

Title:          Grievance Officer
Duty Station: Kampala,
About US:
Total is a global
integrated energy producer and provider, a leading international oil and gas
company, and the world’s second-ranked solar energy operator with SunPower. Our
100,000 employees around the world are committed to better energy that is
safer, cleaner, more efficient, more innovative and accessible to as many
people as possible.  As a responsible corporate citizen, we focus on
ensuring that our operations in more than 130 countries worldwide consistently
deliver economic, social and environmental benefits.  In Uganda, we are a
major player in the Oil and Gas sector with 125 service stations across the
Key Duties and Responsibilities: 
  • The job holder based on site is responsible for following the
    grievance procedure to receive, acknowledge, record, investigate, respond
    and close out all grievances.
  • This is done by engaging the relevant stakeholders at every stage of
    the grievance mechanism to ensure progress to deliver closure of
  • Undertake all the required reporting requirements using the
    available tools not limited to grievance form hard copies, grievance log
    sheet in excel and the social management database system.
  • Making recommendations to enhancements of the grievance procedure in
    line with international best practice as well as any provisions required
    by the legislative framework of the state.

Qualifications, Skills and Experience:
  • The applicants for the TOTAL Grievance Officer job opportunity
    should hold a Degree in Community Development, Social Sciences, Law or
    equivalent, etc.
  • Five years of practical experience working in a rural community
    based development project, preferably in the vicinity of the planned
    project area
  • Experience in handling conflicts in compliance with international
    best practice.
  • Experience in the extractives sector will be of great advantage.
  • Knowledge of the international standards and associated H3SE
  • Good report writing and analytical skills.
  • Proficiency in Microsoft office as well as Database software like
    Access, Project and Social data software, Borealis or Isometrix.
  • Ability to work independently and meet deadlines.
  • Excellent interpersonal, communication, conflict management and
    negotiation skills.
  • Ability to speak local languages of great advantage. (Luganda,
    Kiswahili, Runyakitara)
How to Apply:
All suitably
qualified and interested candidates should apply online at the link below.
Deadline: 31st August 2018
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