UN Business Support Assistant (IT) Diploma Jobs – United Nations World Food Programme (WFP)

Support Assistant (IT)
Organization: United
Nations World Food Programme (WFP)
Duty Station: 
Reports to: Head
of the Unit or Information Technology Officer
About US:
The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary:  The Business Support Assistant (IT) will deliver
standard software and hardware support services, as well as monitoring and
maintaining a wide range of information sources, to contribute to the effective
delivery of IT services including Support for biometric verification at food
Key Duties and Responsibilities: 
  • Conduct system and equipment maintenance tasks, such as back-up
    system data and system protection, to ensure they are running effectively
    and enable easy and efficient use.
  • Undertake basic monitoring and troubleshooting of server systems to
    ensure a consistent delivery of IT services to staff.
  • Respond to basic queries about technology and systems to support the
    correct application of technology.
  • Receive and inspect all incoming assets and report discrepancies in
    IT materials inventory to senior colleagues to ensure materials are
    effectively tracked.
  • Perform basic beta testing and support the roll out of new versions
    of centrally supported software to ensure software is operational for WFP
  • Ensure information is up to date and accurate within inventories,
    databases, websites, and archives in order to support senior officers in
    managing these systems.
  • With direction from senior colleagues, collate information to be
    included in standard material such as training documentation and web
    content, to contribute to the availability of information about services
    and products.
  • Provide basic IT systems training to field staff.
  • Provide telecommunications and power systems support to WFP staff
    including during food or cash distributions.
  • Support the roll-out of power and IT telecommunications network
    infrastructure at WFP food distribution points and warehouses
  • Follow set emergency response processes and procedures as required
    to provide support in enabling emergency food assistance needs to be met.

Qualifications, Skills and Experience:
  • The ideal candidate for the United Nations UN World Food Programme
    (WFP) Business Support Assistant (IT) job placement should hold a Diploma
    in any of the IT related disciplines
  • Three years of experience in a busy IT environment supporting users
    by fulfilling their requests and troubleshooting issues on windows
    operating systems, email, printing and general office applications
    including applications in the cloud.
  • Experience in supporting LAN and WAN IP networks.
  • IT certification such as CCNA, MCSE preferred.
  • Experience installing and supporting VSATs desired.
  • Basic power systems and generator maintenance knowledge preferred
  • Proficiency in both written and oral English.
  • Academic or professional experience in computer science.
  • Has experience resolving level 1 IT issues.
  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT
    governance structure and system architecture development to support the
    process and assist in design of interaction between systems
  • Change Implementation, Project management, Planning and
    Has basic
    understanding of project management principles to provide basic estimates
    on timing, resource utilisation and costs to facilitate the project
    planning process.
  • Technical Expertise: Understands technical aspects of own job and applies them in a
    thorough and systematic manner to analyze customer’s technical issues and
    offer value adding advice and/or solutions.
  • Service Management:
    Understands and follows the established standards and protocols for
    service excellence within own domain to maintain quality of delivery and
    high levels of customer satisfaction.
  • Client Management:
    Demonstrates working understanding of existing hardware, software, servers
    and network management to resolve users’ routine problems using WFP’s
    established processes and tools.
  • Procurement and Contract Management: Assists in the technology selection
    process by collating information on vendors and/or products for evaluation
    against criteria.
How to Apply:
All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.
Deadline: 5th July 2018
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