Job Title: Customer
Service Associate
Service Associate
Organisation: BitPesa
Duty Station: Kampala,
Uganda
Uganda
About US:
BitPesa is a digital
foreign exchange and payment platform that leverages blockchain settlement to
significantly lower the cost and increase the speed of business payments to and
from frontier markets. BitPesa is a
market-maker in every major African currency and opens corridors for business
payments and trade between frontier markets and the rest of the world. Founded
in 2013, BitPesa was the first blockchain company to be licensed by the UK’s
Financial Conduct Authority and follows stringent KYC practices. BitPesa services frontier market businesses
and multinationals paying suppliers as far as China and UAE, as well as
cryptocurrency traders. Our API also
enables international remittance companies to send white-label payments to
dozens of bank networks and mobile money operators across Nigeria, Kenya,
Ghana, Uganda, Tanzania, Senegal, and the DRC.
foreign exchange and payment platform that leverages blockchain settlement to
significantly lower the cost and increase the speed of business payments to and
from frontier markets. BitPesa is a
market-maker in every major African currency and opens corridors for business
payments and trade between frontier markets and the rest of the world. Founded
in 2013, BitPesa was the first blockchain company to be licensed by the UK’s
Financial Conduct Authority and follows stringent KYC practices. BitPesa services frontier market businesses
and multinationals paying suppliers as far as China and UAE, as well as
cryptocurrency traders. Our API also
enables international remittance companies to send white-label payments to
dozens of bank networks and mobile money operators across Nigeria, Kenya,
Ghana, Uganda, Tanzania, Senegal, and the DRC.
Key Duties and Responsibilities:
Pre-Sales
Communication
Communication
- The Customer Service Associate will respond to general inquiries and
answer questions about products and services - Directs inquiries to the relevant team.
- Contribute regional content to Help/FAQ Page with procedures and
steps to products and services.
Technical
Support/Troubleshooting
Support/Troubleshooting
- The Customer Service Associate will quickly respond to customer
inquiries promptly by checking emails to attend support and trade messages
and receiving calls on Customer Service line - Proactively monitor the system to ensure everything is working okay.
- Communicate to Tech Team and report when website is not working as
it should - Communicate to Finance Team to set the correct rates and complete
incomplete transactions. - Communicate to Finance Team when we are out of float
- Monitor transactions and communicate any issues to the relevant team
- Raise queries with Finance team for any transaction that have been
sent to wrong accounts.
Voice of the
Customer / Product Feedback: Provide
customer product feedback and product feature requests from region to Customer
Service Manager
Customer / Product Feedback: Provide
customer product feedback and product feature requests from region to Customer
Service Manager
Analytics/Reconciliation:
Work with Finance team to
reconcile old transactions
Work with Finance team to
reconcile old transactions
Qualifications, Skills and Experience:
- The BitPesa Customer Service Associate must hold a University degree
- Ability to quickly address customer questions
- Good communication skills
- Ability to handle all customer temperaments
- Wise in decision making
- Ability to work independently
- Ability to pay attention to detail
How to Apply:
All suitably
qualified and interested candidates who wish to join BitPesa are encouraged to
apply online at the link below.
qualified and interested candidates who wish to join BitPesa are encouraged to
apply online at the link below.
For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline