The Ugandan Jobline

• Responsible for the appropriate allocation of resources to approved
  office programme.
• Joint responsibility for the smooth running of the Office in terms
  of maintenance of office records, servicing of equipment and machines,
  snap checks and mandatory security checks.
• Work with the Bancassurance specialists to ensure strategy
  deliverables are properly documented and monitored.
• Provide all required Reports to the Head Bancassurance on monthly
  financials
• Prepare presentations on an ad hoc basis for office Meetings.
• Take and distribute minutes from Team meetings as and when meetings
  take place.
• Implement the Quality Plan across all work streams in the team to
  ensure the Customer Requirements are met.
• Ensure that documents saved on the Bancassurance system/Data base
  have used the correct naming conventions and version control.
• Maintain and update the Insurance library regularly.
• Ensure all documentation is correctly configured

• Ensure all regulatory requirements are met e.g. renewals, informing
  and ensuring compliance to the insurance act
• Ensures review and escalation if required, of office administrative
  issues.
• Responsible for office filling.
• Responsible for monitoring activities and ensure compliance with
  laid down office standards and procedures
• Work with Business Bancassurance Head/Collateral in ensuring  that all security held by the Bank on
  lending facilities are adequately insured
• Work with Head Bancassurance in ensuring  staff dealing with insurance adequately
  trained
• Ensuring business adherence to laid down claims SLA’s.

• Dealing with outlets, operations centre  to ensure  full understanding of the insurance
  process & procedures
• First point of contact with all third parties relating to insurance
• Providing general support to the team as and when required
• Work with Branch managers to ensure that branch staff own and manage
  customer queries and complaints by taking ownership and resolving in a
  timely manner. Act as the escalation point for their unresolved queries
  and complaints.

• Provides support to outlets and other functions on insurance issues
• Interact regularly with internal service providers (e.g. Operations,
  KYC Helpdesk) to ensure fast and efficient service to customers (both
  internal and external customers)
• Manage all aspects of policy claims

• The Barclays Bank Bancassurance Administrator must hold a Business
  related Degree from a recognized university.
• Knowledge of insurance business (claims management &
  underwriting), products and processes.
• Program office and/or project management experience
• Experience of managing activity across the whole of a project
  lifecycle, using current technology, structured methods and a quality
  process
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams
• Ability to effectively work across teams
• Knowledge of the Bank’s policies, standards, procedures covering
  premises, equipment, security procedures/controls and snap checks.
• A learning mindset to rapidly assimilate complex business issues and
  quickly solve problems in a structured manner or pre-empting issues that
  may arise where there is limited precedence
• Effective negotiating skills to secure both internal and external
  resources and deal with external service providers
• Able to adopt and/or coach the use of a variety of methods to keep
  work streams on schedule and within budget
• Knowledge of cost centre/budget management.
• Quality, high standards and controls
• Drive for results
• Service Excellence
• Planning and Organising
• Good understanding of insurance processes
• Understanding of project management principles
• Implementing processes
• Accuracy
• Problem Solving skill
• Technological understanding (tools – Microsoft Office, etc)
• Time Management
• Communication skill
• Problem Solving
• Analytical

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