Insurance Jobs – Bancassurance Administrator – Barclays Bank UK

Organisation: Barclays
Bank UK
Duty Station: 
Kampala, Uganda
Reports to:
Head Bancassurance
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and investment
banking, as well as wealth management, mortgage lending and credit cards. It
has operations in over 50 countries and territories and has around 48 million
customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary:  The Bancassurance Administrator should have a
dedicated resource with the appropriate skills and knowledge to support the
Insurance Team in the administration of strategy, general management of the
office, governance and budgeting. To assist and support with back office /
policy fulfillment in servicing clients secured for insurance business
opportunities by performing a proactive, mobile, value adding financial
partnership role in the Bancassurance market, ensuring that close personal
attention is given to providing a comprehensive array of customised Insurance
solutions tailored to meet customer needs in terms of business growth and
potential. To deliver exceptional service to the RM / customer
Key Duties and Responsibilities: 
Development/Management: 25%
  • Responsible for the appropriate allocation of resources to approved
    office programme.
  • Joint responsibility for the smooth running of the Office in terms
    of maintenance of office records, servicing of equipment and machines,
    snap checks and mandatory security checks.
  • Work with the Bancassurance specialists to ensure strategy
    deliverables are properly documented and monitored.
  • Provide all required Reports to the Head Bancassurance on monthly
  • Prepare presentations on an ad hoc basis for office Meetings.
  • Take and distribute minutes from Team meetings as and when meetings
    take place.
  • Implement the Quality Plan across all work streams in the team to
    ensure the Customer Requirements are met.
  • Ensure that documents saved on the Bancassurance system/Data base
    have used the correct naming conventions and version control.
  • Maintain and update the Insurance library regularly.
  • Ensure all documentation is correctly configured
  • Ensure all regulatory requirements are met e.g. renewals, informing
    and ensuring compliance to the insurance act
  • Ensures review and escalation if required, of office administrative
  • Responsible for office filling.
  • Responsible for monitoring activities and ensure compliance with
    laid down office standards and procedures
  • Work with Business Bancassurance Head/Collateral in ensuring  that all security held by the Bank on
    lending facilities are adequately insured
  • Work with Head Bancassurance in ensuring  staff dealing with insurance adequately
  • Ensuring business adherence to laid down claims SLA’s.
People Management:
  • Dealing with outlets, operations centre  to ensure  full understanding of the insurance
    process & procedures
  • First point of contact with all third parties relating to insurance
  • Providing general support to the team as and when required
  • Work with Branch managers to ensure that branch staff own and manage
    customer queries and complaints by taking ownership and resolving in a
    timely manner. Act as the escalation point for their unresolved queries
    and complaints.
Customer Service:
  • Provides support to outlets and other functions on insurance issues
  • Interact regularly with internal service providers (e.g. Operations,
    KYC Helpdesk) to ensure fast and efficient service to customers (both
    internal and external customers)
  • Manage all aspects of policy claims

Qualifications, Skills and Experience: 
  • The Barclays Bank Bancassurance Administrator must hold a Business
    related Degree from a recognized university.
  • Knowledge of insurance business (claims management &
    underwriting), products and processes.
  • Program office and/or project management experience
  • Experience of managing activity across the whole of a project
    lifecycle, using current technology, structured methods and a quality
  • Exposure to governance, control and risk management
  • Proven ability to effectively work across teams
  • Ability to effectively work across teams
  • Knowledge of the Bank’s policies, standards, procedures covering
    premises, equipment, security procedures/controls and snap checks.
  • A learning mindset to rapidly assimilate complex business issues and
    quickly solve problems in a structured manner or pre-empting issues that
    may arise where there is limited precedence
  • Effective negotiating skills to secure both internal and external
    resources and deal with external service providers
  • Able to adopt and/or coach the use of a variety of methods to keep
    work streams on schedule and within budget
  • Knowledge of cost centre/budget management.
  • Quality, high standards and controls
  • Drive for results
  • Service Excellence
  • Planning and Organising
  • Good understanding of insurance processes
  • Understanding of project management principles
  • Implementing processes
  • Accuracy
  • Problem Solving skill
  • Technological understanding (tools – Microsoft Office, etc)
  • Time Management
  • Communication skill
  • Problem Solving
  • Analytical
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
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