Control Box Manager Employment Opportunity – MTN-Uganda

Job Title:            Control Box Manager
Organisation: MTN-Uganda
Duty Station: Kampala,
About US:
MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary:  The Control Box Manager will lead and
coordinate the monitoring of the MFS Agent Distribution Network to ensure
optimal Agent service ratios and minimize Agent service malpractice. The
incumbent will analyze Agent performance trends through collection and analysis
/interpretation of data concerning MoMo Agent transaction behavior, channels,
and penetration.
Key Duties and
  • Monitors and analyzes Agent transacting
    trends, by volume and type of transactions.
  • Monitor and assesses competition
    environment – Agents, services offered etc. – in order to plan support and
    estimate business impact.
  • Establish need for new agents in view of
    optimal customer to Agent ratio, business needs
  • Identifies and monitors competitors’ performance/influence
    and activities to anticipate competitor initiatives
  • Identifies and monitors external and
    internal factors that may affect business performance
  • Responsible for collection, analysis, interpretation
    and summarizing Agent distribution and penetration against business
  • Analyses Agent malpractice behavior for
    multiple deposits, OTC and triggers request to transfer Agent to
    appropriate profiles
  • Reviews Agent hierarchy and territory
    distribution to ensure compliance with MTN distribution standards
  • Works closely with MFS BI to follow
    through Agents failing to pay for Extra float
  • Manage relationships with staff within
    the MFS Division, the Sales & Distribution Division and other Divisions
    to achieve objectives.
  • Engages and communicates with all
    stakeholders, both internally and external, in a respectful manner
  • Recognizes and rewards consistently good performance
    and celebrates success
  • Provides employees with development and
    learning opportunities in form of training, coaching and mentoring
  • Shares relevant information about Agent performance,
    challenges and key focus areas and provides feedback timeously
  • Takes firm action against poor
    performance, communicates expected behavior and performance behavior to
  • Supervision of Agents in the trade is
    ongoing and all agents in malpractice are followed through

Skills and Experience:
  • The ideal candidate for the MTN
    Uganda Control Box Manager job placement should hold a Bachelor’s degree
    in Statistics or Commerce or business related degree
  • MBA with a bias in Finance, is an added
  • Proficient with Advanced Excel, MS Word
    and PowerPoint
  • Five years of experience in Business
    analysis, or Financial modeling
  • Experience in database management
  • Process and Business Modeling
  • Business analysis and Intelligence
  • Agency, and distribution (FMCG, or
    Financial services)
  • Customer experience/service
  • Telecommunications industry
  • MTN Uganda consumer Products
  • Understanding of competitor products
  • Local & international digital trends
  • Understanding of the regulatory
  • Consumer environment and Factors
    affecting consumer demand
  • Trend analysis and interpretation
  • High Volume data analysis
  • Knowledge and ability to apprehend and
    the interrelationship of presented facts in such a way as to guide action
    towards a desire goal
  • Relationship management
  • Scanning Skills – to set new Ideas,
    trends & Principles
  • Strong Can Do combined with an ability to
    use Minimum resources to give maximum outputs
  • System thinking – understanding the “Big
  • Strong analytical skills
  • Ability to meet deadlines
  • Planning and Influencing skills
  • Time Management, Specifically, the
    ability to prioritize
  • Flexibility – the ability to adapt and
    change in the Internal structure
  • Communication and interpersonal skills.
  • Organizational and report writing skills
  • Self-motivated

 Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably
qualified and interested candidates should send their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) and names and addresses of three referees addressed
to with the Job Title as the subject line i.e.
Control Box Manager-Surname First Name-current Dept.
Deadline: 16th July 2018
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