Several Fresher Customer Care Jobs – Executive Banker (Acacia Mall) – Stanbic Bank

Organisation: Stanbic Bank
Duty Station: Acacia Mall (Kisementi), Kampala,
Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic
Africa Holdings Limited which is in turn owned by Standard Bank Group Limited
(“the Group”), Africa’s leading banking and financial services group. The
Standard Bank Group is the leading banking group focused on emerging markets.
It is the largest African banking group ranked by assets and earnings. Stanbic
Bank Uganda Limited is the largest bank in Uganda by assets and market
capitalization. It offers a full range of banking services through two business
units; Personal and Business Banking (PBB), and Corporate and Investment
Banking (CIB).
Job Summary:  The Executive Banker will be in
charging of delivering a responsive, pro-active, and proficient personal
relationship banking service to a portfolio of executive banking customers in
order to grow market share and retain existing business.
Key Duties and Responsibilities:
Customer Service:
·        
Adhere to the service standards and provide
excellent customer service.
·        
The Executive Banker will steer retention by
implementing the customer on boarding process, customer visits, relationship
management, and other various interventions.
·        
In charge of receiving and verifying customer
documents for account opening, facilities, account amendments and any other
customer instruction according to laid down procedures.
·        
Educate customers about the Bank’s products and
services.
·        
Fully inform customers of their rights and
obligations per the Consumer Protection Guidelines including but not limited to
product pricing, facilities terms & conditions and transactional fees.
·        
Receive and process loan documents and handle
related queries according to agreed upon turnaround times and laid down
procedures.
·        
In charge of notifying customers regarding the
approval/decline of credit loan facilities, keep customers informed throughout
the process and advise the customer of alternative options in case of a decline
Sales:
·        
Ensure compliance and adherence to the Sales
High 5 standards
·        
Meet sales budgets and targets
·        
Take part in any sales campaigns and
activations.
·        
Explain credit loan facility options and
qualifying criteria to customers; and support customers in the completion of
credit application information requirements.
·        
In charge of cross sell banking products to
customers within the portfolio.
·        
Grow the portfolio balance sheet as per set
targets
·        
Develop and execute a sales activity plan and
client calling schedule in line with the Customer Value Proposition (activity
schedules and call reports
Risk and Control:
·        
Adhere to the KYC policies and guidelines for
both account opening and loan origination documents.
·        
Manage all credit and operational risk in
account opening and loan processing as per laid down procedures.
·        
Manage audit/risk parameters for the executive
banking processes and resolve all audit/risk findings within the portfolio
within agreed timeliness.
·        
Accountable for all facilities originated in the
portfolio
·        
Actively monitor and action daily
referrals/validation reports within set timelines
People Management:
·        
Agree performance contracts for the Executive
banking Assistant and provide monthly performance feedback in order to maintain
performance at required levels
·        
Coach/mentor and plan training interventions for
the Executive Banking Assistant working with the Branch Sales Manager/Branch
Manager.
Other:
·        
Hold front door keys as assigned from time to
time for the Executive Banking Suite as per laid down procedures.
·        
Perform any other assigned duties by the Line
manager

Qualifications, Skills and Experience:
·        
The ideal candidates for the Executive Banker
jobs should hold a Bachelor’s degree in Business Studies or a related field
from a recognized university
·        
A minimum of two years’ branch banking
experience
·        
Past customer service experience is mandatory
·        
Previous sales experience
·        
Working knowledge of Executive Banking value
proposition
·        
Detailed working knowledge of bank
products/services for the Executive customer
·        
Sound knowledge of the bank’s policies and
procedures relating to all areas under his/her control
·        
Detailed knowledge of Service standards
·        
Working knowledge of the Core banking system
·        
Knowledge of the risk management and credit
principles
·        
Good knowledge of bank policy regarding product
criteria, pricing, charges and interest rates
·        
Familiarity with financial statements
·        
Working knowledge of competitor products and
services
How to Apply:
All candidates who wish to join the one of Africa’s biggest
Banking Groups, Standard Bank in the aforementioned capacity are encouraged to
Apply Online by visiting Link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or
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