The Ugandan Jobline

• Perform routine IT tasks to maintain the operation and security of
  the country office’s IT systems, including daily backups and anti-virus
  checks.
• Ensure the systems are maintained in a cost effective manner
• Maintain IT records and conduct IT audits twice per year
• Work closely with the Operations Coordinator to procure high
  quality, best value for money equipment and services
• Generate innovative solutions to meet the country office current and
  future needs.
• Operate as one of the Country Office Net Administrators and be the
  first point of call for IT issues
• Build effective relationships with VSO and relevant external
  contacts, ensuring good service and timely resolution of IT issues.

• Upon arrival, support volunteers to have a working telephone and
  they understand how to access the internet.  During ICO, support the delivery of IT
  briefing.  
• Ensure communication methods with volunteers are effective, up to
  date and functional (e.g. platform, facebook etc.) and recommend
  innovative, cost effective solutions to maintain contact with
  volunteers. 

• Maintain country office’s electronic filing system
• Maintain VSO Uganda’s data systems including timely accurate data
  input
• Use relevant systems to complete surveys, volunteer allowance review
  and in country orientation feedback forms, creating meaningful management
  reports
• Produce regular management reports and ad-hoc reports to meet the
  country office reporting needs.   
• Ensure data protection is adhered to and all staff and volunteers
  are up to date with the new systems and processes.

• Provide ongoing IT training and coaching to new and existing team
  members so they are able to work effectively, efficiently and
  compliantly.  Provide training on
  new systems and/or databases as required
• Resolve staff IT issues in a timely manner.

• Previous experience working with international Non-Government
  Organisations is desirable
• Experience of working with volunteers is also an added advantage
• IT Skills – Highly experienced in Microsoft packages and general
  office systems, including servers.
• Network Administration – Ability to support maintenance and repair
  of computer hardware.  Ability to
  solve server and network issues.
• Data management – excellent data input, data management and
  reporting skills.
• Flexibility to adapt to new situations, with a positive attitude to
  working in an international organisation. Able to travel
  occasionally. 
• Communication skills – fluent in English and Khmer
• Team working and Commitment to VSO values
• Clean driving license.

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