The Ugandan Jobline

• Develop systems and guidelines for CRS staff to consult with male
  and female beneficiaries to define indicators for response success.
• Help CRS staff to document and respond to all community feedback
  received.
• Work in close collaboration with programming and MEAL staff, review
  and refine accountability practices on a periodic basis and address any
  gaps or challenges that arise.
• Establish systems that will ensure response protection and MEAL
  systems meet donor MEAL requirements.
• Keenly track that all reporting requirements have been met by all
  responses/projects.

• Ensure that CRS’ Beneficiary and Donor Accountability Policies and
  Procedures are widely available to all targeted personnel in a language
  that they understand
• In coordination with Program Manager, and using CRS’ MPP, develop
  training and refresher modules that ensure that all participants have an
  in-depth understanding of Accountability and are equipped to apply it in
  their working lives.
• Facilitate training for all required personnel using appropriate
  language, adult learning methodologies and materials.
• Establish orientation curriculum on accountability for new staff in
  CRS.
• Regularly assess effectiveness of Accountability policy trainings
  and incorporate findings into refresher training modules and improving
  trainings.
• Develop and facilitate training that help all relevant staff to have
  an understanding of 2010 HAP standard and are equipped to apply it to
  their work.
• Maintain records of training participation and submit to Emergency
  MEAL Program Manager as required.
• Provide informed advice and guidance for personnel, bearing in mind
  the responsibility of all CRS staff to report suspected and actual
  breaches of Accountability.

• Develop and adapt Accountability IEC materials from other countries
  in language that can be widely understood (including people with low
  levels of literacy) by CRS’ program participants in Bidibidi, Uganda.
• In coordination with Emergency MEAL Manager and Project Managers,
  facilitate, or support others to facilitate, awareness sessions and
  promotion of Accountability in a way that can be widely understood by
  program participants
• Regularly assess effectiveness of all information sharing efforts
  (including MPP awareness raising, beneficiary selection criteria, program
  decisions) and incorporate findings into revised approaches
• Maintain records of Accountability awareness raising and promotion
  activities, including numbers of participants, and submit to Program
  Manager as required
• Become familiar with the 2010 HAP Standard and its relevance to the
  work of CRS in Bidibidi, Uganda
• Lead the development, and oversee the implementation, of a plan for
  CRS to deliver on its minimum accountability standards in emergencies.
  From the outset assist in putting in place minimum standards on: staff
  competency, including standard of behavior expected of CRS (and partner
  organization if appropriate), sharing information, participation,
  beneficiaries have informed consent before the program starts, who
  beneficiaries can contact if they wish to complain and apply lessons
  learned into program plans.
• Steer the development of a plan to meet CRS’ global accountability
  commitments in Uganda.
• Support program staff to apply HAP principles and standards to their
  work in the design, implementation, monitoring and evaluation of CRS’
  projects in Bidibidi, Uganda.
• Assist program staff in ensuring that the 2010 HAP standard is
  integrated into each stage of the program cycle.

• In coordination with program staff and in consultation with program
  participants, design FRM that all beneficiaries can safely access. The FRM
  could be used to promote accountability to beneficiaries of CRS behavior
  against the CRS’ values as well as HAP standards
• Monitor complaints received and response (follow up) processes
  through developing and maintaining a logging or tracking mechanism
• Adapt and improve the FRM based on monitoring of its effectiveness
• Remembering confidentiality, with the Program Managers, analyze
  patterns and trends in complaints to help CRS improve its programming
• Support CRS’ work in Bidibidi Refugee Settlement by undertaking
  other tasks as appropriate and required

• The ideal candidate for the Catholic Relief Services (CRS) USAID
  Accountability Officer job opportunity should hold a Degree in business
  administration, social work, social sciences, humanities or other relevant
  discipline
• Customer care or service past working experience is desirable
• Relevant background experience working in compliance, accountability
  and feedback and complaints management is highly desirable
• Communication skills in English and Arabic are required. Any
  additional language useful in the programming areas would be an advantage.
• Understanding of Catholic Social Teaching concepts or willingness to
  learn.
• Proven leadership skills and ability to build and motivate diverse
  and talented teams.
• Cultural sensitivity, patience and flexibility.
• Demonstrated personal accountability and drive to serve others.
• Strong organizational, planning and time-management skills,
  detail-oriented
• Information dissemination skills, ability to understand, explain and
  contextualize
• Able to prioritize work, multi-task and meet deadlines.
• Able to analyze problems and design solutions at strategic and
  functional levels.
• Ability to work effectively under pressure
• High integrity and willingness to conduct her/himself transparently

• Large files and/or scans of documents
  will lead to rejection of your application, in the subject line of the
  email, copy and paste ACCOUNTABILITYOFFICERYUMBE. All applications that do
  not contain this exact subject line will be rejected and not read

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