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ICT Assistant NGO Job Opportunities - Norwegian Refugee Council (NRC)


Job Title:   ICT Assistant
Organisation: Norwegian Refugee Council (NRC)
Duty Station:  Kampala, Uganda

About Us:
The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water, sanitation and hygiene sectors.

Job Summary:  The ICT Assistant is responsible for providing technical ICT support to the office. NRC may be required to verify the identity of its partners/employees and to check that its partners/employees have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.

Key Duties and Responsibilities: 
Generic responsibilities
  • Provide technical advisory services in relation to new or appropriate office technology options that are relevant to NRC offices in respect to ICT
  • Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
  • Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
  • Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
  • Schedule regular computer and other technology related services maintenance and license renewals.
  • Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
  • Define, deploy and maintain system security for shared services.
  • Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
  • Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
  • Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
  • Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
Specific responsibilities
  • Conduct technical evaluation
  • Technical Support on IT related issues such as Hardware, software, LAN/WLAN
  • Handle and follow ISP related issue with the service provider
  • Implement the IT policy
  • Ensure system security


Qualifications, Skills and Experience:
  • The applicant for the Norwegian Refugee Council (NRC) ICT Assistant job opportunity should hold a Bachelor’s degree in Computer Science/Information Technology or related field.
  • Three years of work experience
  • Hands-on experience and knowledge in Hardware, LAN/WLAN,
  • Prior ICT experience in a setup with environmental and geographical constraints.
  • Experience from working as an ICT Officer in a humanitarian/recovery context
  • Certification on Microsoft Server/Cisco product is a plus
  • Good communication skills.
  • Good grasp of intra net systems.
Personal Qualities
  • Planning and delivering results
  • Working with people
  • Analyzing
  • Handling insecure environments

How to Apply:
All interested and qualified Ugandan candidates who wish to join one of the world’s leading relief organisations, Norwegian Refugee Council (NRC) should apply by visiting the web link below.


Deadline: 15th June 2018

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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