Client Relationship Supervisor – Trade and Commerce Job Careers – Centenary Bank

Job
Title:             
 Client Relationship
Supervisor – Trade and Commerce
Organization: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Manager Corporate Banking
About US:
Centenary Bank is the leading Commercial Micro Finance Bank
in Uganda serving over 1,300,000 clients (a quarter of the banking population)
in 58 branches spread countrywide. We are one of Uganda’s top three financial
organisations, employing more than 1,900 people. Joining Centenary Bank is an
opportunity to use your skills and experience in tackling real world problems.
Job Summary:  The Client Relationship Supervisor – Trade and
Commerce will mainly be responsible for developing and maintaining a proactive
customer advisory relationship management that includes effective consultative
selling and structuring especially banking and commercial credit solutions for
corporate Trade and commerce clientele in line with the set targets, service
standards and strategic objectives of the Bank.
Key Duties and Responsibilities: 
Business Development
  • Drive and monitor the
    growth of the deposit book of the trade and commerce sector
    initiate/identify product development solutions for the sector and
    generate monthly sales performance reports in line with the set targets.
  • Cross sale and structure
    commercial credit solutions to the Corporate Trade and Commerce Customers.
  • Develop a standard value
    proposition for the sector in line with business needs.
  • Actively market and
    effectively generate leads, create and periodically update customer
    databases for potential and existing large s corporates and recommend
    financial solutions based on customer value line with the set targets.
  • Undertake annual business
    reviews of the business, account plans and recommend integrated financial
    solutions based on customer lifetime cycle value line with the set
    targets.
  • Support generation of end
    to end network value chain opportunities for all business segments in in
    line with banking practice and identified customer needs.
Client Relationship Management
  • Plan and implement
    customer relationship management, ensure timely follow up any issues
    affecting the relationship, recommend, procedural, process, and policy
    changes required to meet customer expectation/needs and generate periodic
    status reports.
  • Maintain an updated
    database for potential customers; give direction to branches on the
    potential pipelines and conduct periodic visits or meetings to achieve
    understanding of their business needs intended to build a loyal customer
    base, in coordination with the branches
Branch Coordination
  • Work closely with branch
    management and staff to implement and monitor a system of ensuring
    continued compliance with Know your Customer and risk management policies
    in line with bank procedures, Monitor branch adherence to service level
    standards to institutional clients and Identify business opportunities
    that can be supported at regional and branch level for growth of the Bank.
  • Train branches about new
    bank products and services especially benefiting the Corporate Trade and
    Commerce customers.
Strategy and Planning: Annually develop and review strategic
plan and activities for the Sector and monitor business trends affecting the
sector.

Qualifications, Skills and Experience:
  • The ideal candidate for
    the Centenary Bank Client Relationship Supervisor – Trade and Commerce job
    placement should hold an Honor’s degree in Commerce, Business
    Administration, Economics and other relevant courses from a recognized
    University
  • Other relevant
    professional qualifications an added advantage
  • Five years’ experience in
    the banking industry with at least three years’ experience in Commercial
    or Corporate Banking.
  • Experience at a Supervisory
    Level in Relationship Management, Sales or Credit
  • Experience in Commercial
    or Corporate Credit appraisal, analysis and structuring
  • Wide knowledge of bank
    products
  • Marketing and negotiation
    skills
  • Superior Customer care
    skills.
  • Presentation and Communication
    skills
  • Report writing and
    Computer skills
  • Strong Interpersonal and
    Influencing skills.
  • Research and analytical
    skills.
  • Leadership and Team
    building skills
  • Handling multiple tasks
    simultaneously, timely and deliver under pressure.
  • Resolve customer service
    delivery issues timely and professionally
How to Apply:
All candidates who desire to join Centenary Bank should send
their applications by following the instructions below; downloading an
application form for employment, download
here
, filling it and enclosing an application letter, Curriculum Vitae
(CV) with three professional referees and copies of academic testimonials/certificates
and send the application to:
General Manager Human Resources, Centenary Bank, P.O. Box
1892 — Kampala, Uganda.
Note: While we thank all applicants
for your interest. Only shortlisted applicants will be contacted. Only
shortlisted applicants will be contacted.
Deadline: 29th June 2018 by 5:00pm
For more of the latest jobs, please visit https://www.theugandanjobline.com or
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