Several Credit Supervisor Job Opportunities – UGAFODE Microfinance Limited (MDI)

Organization: UGAFODE
Microfinance Limited (MDI)
Duty Station: Eastern
and Western Regions, Uganda
Reports to: Branch
About US:
UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.
Job Summary: The
Credit Supervisor is responsible for ensuring general guidance and direction on
credit management and monitoring and implementing micro finance best practice
policies and procedures. He will lead a team of credit officers. This is a
dream career opportunity for a highly dynamic, creative and innovative
individual with several years of the financial sector experience. The person
should have worked as a supervisor for a period of at least one year in
financial services sector. He should have also worked in the field of credit
for a minimum of two years.
Key Duties and Responsibilities:
Credit Risk
Administration and Compliance to internal lending policies and procedures in an
assigned area
  • Oversees the day to day management of the Credit administration
    functions and credit risk management processes for an area
  • Develops loan portfolio objectives, policies and procedures for the
  • Provides guidance to loan officers engaged in lending activities.
  • Monitors loan review activities in an area to minimize losses and to
    ensure that lending practices adhere to existing policy guidelines
  • Analyses and evaluates credit, prepares and coordinates submission
    and approval of preliminary risk proposals
  • Tracks approved transactions/limits, monitors and reports clients’
    credit status and UGAFODE ML’s lines status (i.e. over-availments,
    excesses) on a monthly basis.
  • Formulates and recommends enhancement of credit and collection
    guidelines, policies and procedures.
  • Examines group and individual loans applications and documentations
    prior to loan approval and ensures that adequacy and completeness
  • Examines all loan applications and ensures the adequacy and
    completeness of pre-loan eligibility requirements; client screening
    criteria; collateral; loan approval authority level; repayment terms and
    incentives; delinquency, and default management
  • Manages the recovery, safekeeping and disposal of repossessed items
    to maximize credit recoveries
  • Reviews and ensures accuracy of credit and lending reports generated
    by the Credit Investigator/Appraiser.
  • Implements effective delinquency measurement and loan loss
    monitoring procedures and trains all lending operations, loan processing
    and credit management staff on credit risk management
  • Ensures compliance through un- announced spot checks and audits of
    the branches in the assigned area.
  • Monitors loan accounts, loan payments, delinquent accounts and
    write-offs are within the acceptable past due rate.
  • Maintains and ensures strict compliance of a sound credit granting
    process where neither the Area manager nor the Branch management can
    override the credit-granting and monitoring process of the bank.
  • Ensures that the credit granting transactions are based primarily on
    the strength of the borrower’s paying capacity. Maintains appropriate
    credit administration, reviews and classification; ensures a continuous,
    ongoing, timely and accurate credit review, and a complete, adequate and
    up to date loan/collateral administration.
  • Monitors the possible financial loss resulting from default of its
    borrowers or from the depreciation in value of the assets held by the
    branches, especially assets acquired by the branches in settlement of
  • On regular and periodic basis evaluates and reports on loan accounts
    with the respective credit limits reflecting the risk associated with the
    nearer term liquidation of positions in the event of default.
  • Closely monitors non-performing loans and provides periodic status
    reports the credit and risk manager
  • Visits customers at random to get first hand information on lending
    practices as perceived by customers.
  • Ensures regular audits and spot checks and ensures lending processes
    and loan administration activities adhere to existing policy guidelines
    including adequacy and security of collateral
  • Checks the arithmetic calculations to ensure accuracy in interest
    paid and received.
  • Any other duties and responsibilities as may be assigned by the
    supervisor and Branch Manager
Cross Marketing of
UGAFODE Products
  • Ensures credit officers provide comprehensive suite of financial
    services to UGAFODE clients, including credit and savings products.
  • Provide advice and guidance to credit officers on appropriate
    methods for cross selling other UGAFODE products, including savings, to
  • Provide advice and guidance to credit officers on strong customer
    relationship building and promotion of lasting account relationships
Personal knowledge,
expertise and professionalism.
  • Keeps abreast of current developments in micro finance and banking
    industry including micro and macro environmental factors and trends,
    credit management and risk management tools and approaches
  • Keeps abreast of micro finance products and poverty eradication
    strategies through local and international networking activities.
  • Identifies, assesses and meets personal training and development
    needs through relevant professional and commercial training and networking

Qualifications, Skills and Experience:
  • The ideal candidates for the UGAFODE IT Service Desk Officer job
    placement must hold Bachelor’s degrees in any business related field from
    a reputable university or college
  • Credit Administration Experience and Training
  • Three years of related work experience and/or training in a bank,
    lending or financial company
  • Above average experience, knowledge and training in all aspects of
    credit administration including credit investigation, appraisal of real
    estate properties, transportation facilities, machinery and equipment
    gained from a financial, banking and/or micro lending background
  • Knowledge and experience in facilitating the registration of loan
    collateral with the appropriate government agencies (e.g. Register of
    Deeds, Land Transportation Office, etc.)
  • Knowledge and experience in lending, credit and risk management
    including pre-loan eligibility requirements, client screening, collateral,
    product design, loan approval processes, repayment terms and incentives,
    delinquency and default management
Banking Compliance
Regulations and Legal Legislation
  • Knowledge of the micro-finance and banking industry including micro
    and macro environmental factors and trends, micro finance products and
    poverty eradication strategies
  • Knowledge of related statutory banking compliance regulations,
    banking laws, business law, local employment and labour laws, internal
    operational policies and procedures, and transformation, lending, and
    banking products and services
  • Understands the trends and scope of operational and credit risks in
    the micro finance and banking industry, and its impact upon the MFBI ’s
    commercial activities
  • An in-depth knowledge about a wide range of micro lending and
    savings products and services
Organisation and Performance Management
  • Planning, budgeting, implementation, and evaluation skills
  • Excellent organization, time, work and self-management skills
  • Excellent skills in organizing, scheduling and administration of the
    paperwork and branch visits
  • Ability to establish daily and monthly priorities and activities and
    manage own diary
  • Ability to plan, coordinate and monitor own work plan and handle
    heavy workload
  • Ability to work well under pressure and against conflicting
  • Ability to act with initiative in all matters and handle
    confidential information with utmost discretion
  • Ability to interpret documents and understand credit and lending
    administration procedures
  • Ability to adapt and work co-operatively and effectively with Area
    and branch management
  • Ability to handle difficult people and tense situations with
    diplomacy and tact
  • Ability to set and deliver business goals
  • Ability to provide strategic guidance on cross selling and customer
Reporting and
Communication Skills
  • Practical skills in preparation and consolidation of credit and risk
    management reports
  • Exceptional oral, written and interpersonal communication skills
    with the ability to communicate clearly and persuasively, interpret
    documents, understand procedures, write reports and correspondence; speak
    clearly to third parties and employees
  • Ability to consolidate and prepare credit and risk reports
  • Ability to meet reporting expectations of Management
  • Ability to maintain high standards of accuracy in the information
    and advice provided to management
People Management
  • Team building skill and experience with the ability to enthuse,
    inspire, develop and motivate employees
  • Ability to supervise, train, providing feedback, support and
  • Relationship building and diplomatic interpersonal skills
  • Excellent organization, delegation, performance management,
    administration, analytical and time management skills
  • Has a positive “can do” mentality and has the ability to exploit all
    available resources to accomplish objectives
  • Ability to motivate others by personal role modelling, professional
    credibility, and trust
  • Ability to deal with complex problems involving multiple facets and
    variables in non-standardized situations
  • Ability to communicate, enthuse and inspire staff to give their best
    in order to achieve goals
  • Ability to handle difficult people and tense situations with
    diplomacy and tact
  • Organization, analytical, communication, assertive, influencing,
  • Initiative, personal drive and excellent negotiation skills
Mathematical & Numeric Skills
  • Calculation of interest, commissions, proportions, and percentages;
    Balancing of accounts
  • Addition, subtraction, multiplication, division in all units of
    measure using whole numbers, common fractions and decimals
  • Skill to locate routine mathematical errors
  • Computation of rate, ratio and percent, including the drafting and
    interpretation of business financial reports and bar graphs
Personal Computer
  • Intermediate skills personal computer operation
  • Bankers realm user skills
  • Reporting and communication software programmes – word processing,
    PowerPoint presentation, and spreadsheet and speed to meet production
    needs of the position
Other critical skills
and abilities
  • Excellent interpersonal skills
  • Energetic and ability to be active throughout and willingness to
  • High level of honesty, integrity and confidentiality
  • Excellent communication skills and high level of customer care
  • Willing to work long hours with minimum supervision
How to Apply:
Interested persons
who meet the above criteria should submit their motivation letters together
with an up to date CV to our email only: (please
indicate the position you are applying for in the Subject Line “Application for
Credit Supervisor Position”). Applications should be addressed to the Head of
Human Resource.
Deadline: 1st June 2018
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