Psychosocial Support Officer NGO Job Opportunities – Uganda Red Cross Society (URCS)

 Psychosocial Support Officer
Organisation: Uganda
Red Cross Society (URCS)
Duty Station: 
Reports to: Director
About US:
Uganda Red Cross
Society (URCS) is the leading national humanitarian organization in Uganda and
a member of the International Red Cross Red Crescent Movement. The ICRC is an
International humanitarian institution which has a mandate to protect victims
of international and armed conflicts i.e. the wounded, refugees, civilians,
prisoners and other non-combatants.
Job Summary:
The Psychosocial Support Officer will be responsible for developing and
implementing a strategy of the psychosocial support interventions for URCS
beneficiaries, staff and volunteers. He will provide day-to-day support and
coaching to URCS beneficiaries, staff and volunteers to promote their emotional
and social wellbeing. S/He will provide technical support through training,
coaching and mentoring to URCS beneficiaries, staff and volunteers to ensure
that activities are implemented in accordance with the URCS program/Project
Plans and Strategy 2020. He/she coordinates planning, implementation,
monitoring and evaluation of PSS activities within the URCS workplace and
emergency contexts. He/she will provide technical guidance to and builds the
capacity of the program/project teams to improve quality of service delivery as
per URCS standards.
Key Duties and Responsibilities:  
  • Formulate a strategy, priorities and a
    detailed work plan for Psychosocial Support in Emergencies and workplace
    PSS components within the URCS.
  • Identify community Psychosocial Support
    needs arising from substance abuse, and design appropriate strategy for
    URCS interventions.   
  • Implement Psychosocial Support in
    emergency (PSSiE) situations and workplace PSS components activities.
  • Develop tools for monitoring and
    evaluation of PSS interventions and train URCS beneficiaries, staff and
    volunteers on their utilization
  • Tasked with training all URCS staff
    (national and refugee) on how to talk with distressed refugees and
    identifying refugees with PSS problems that are in need of referral.
  • Acting as the liaison with other
    psychosocial support services partners.
  • Planning regular meetings with partners
    and stakeholders.
  • Representing URCS in Psychosocial
    Support Working Group meetings and sharing the key outcomes with other
  • Ensuring effective communication among
    partners, organizations and the community and beneficiaries.
  • Supporting capacity development of
    psychosocial counsellors.
  • Identifying training needs of
    psychosocial volunteers, counsellors, and conducting training based on
    training plan and module validated by HR & Admin Coordinator, and
    other technical advisers.
  • Providing continuous mentorship and
    coaching for refugee psychosocial counsellors.
  • Adapt materials on psychosocial support,
    including PSSiE materials, staff and volunteers’ training/guidance
    materials, to suit local contexts and priorities
  • Prepare program/project reports and
    reports on training outcomes, with recommendations.
  • Provide requisite psychological first
    aid (PFA) services to affected URCS beneficiaries, staff and volunteers
    (precise programming depending on identified needs, existing services and
    capacities and actions of other agencies)
  • Train selected staff and volunteers in
    key aspects of community psychosocial support skills/psychological first
    aid and relevant aspects of Inter-Agency Standing Committee (IASC)
  • Design and establish PSS standard
    operational procedures (SoPs) and criteria when setting up the PSSiE and
    URCS workplace PSS components; in line with in IASC Guidelines
  • Conduct community outreaches and
    awareness-raising as part of psychosocial support in emergency (PSSiE)
  • Support the integration of Psychosocial
    support intervention in all URCS programs and projects.

Qualifications, Skills and Experience:
  • The ideal candidate for the Uganda Red
    Cross Society (URCS) Psychosocial Support Officer job opportunity should
    preferably hold a Bachelor’s Degree in Psychology, Mental Health,
    Counselling, or Social work but with Post Graduate qualifications in
    Counselling or Psychology from a reputable institution.
  • Postgraduate qualification in
    Psychology, Mental Health, Counselling, or Social work but with Post
    Graduate qualifications in Counselling or Psychology will be an added
  • Three years of experience providing
    psychological support with vulnerable children, families and communities
  • Familiarity with international Mental
    Health and Psychosocial Support, Child Protection and Gender based
    violence standards and guidelines.
  • Experience working in INGOs/NGOs an
    added advantage
  • Extensive knowledge and understanding of
    emergency response, familiarity of the Sphere Project’s Humanitarian
    Charter and Minimum Standards in Disaster Response.
  • High levels of integrity
  • Strong interpersonal and communication
    skills, with good understanding of relevant cross-cultural issues.
  • Positive, respectful attitude and
    collaborative approach to diversity.
  • Demonstrated attention to detail;
    ability to follow procedures, meet deadlines and work independently as
    well as cooperatively with team members
  • Team player, self-motivated and
    proactive on own initiative to set and achieve goals
  • Highly motivated, self-starter able to
    lead a process, engage others and create ownership.
How to Apply:
All candidates who
desire to join the International Red Cross and Red Crescent Movement should
send their filled application forms, 
and E-mail to: or
mail via post to: The Secretary General, Uganda Red Cross Society, Plot 551/555
Rubaga Road, P.O. Box 494, Kampala, Uganda.
Deadline: 28th May 2018 by 5:00pm
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