Job
Title: Technical Support
Engineer
Title: Technical Support
Engineer
Organisation: Oxygen8 Gaming Limited
Duty Station:
Kampala, Uganda
Kampala, Uganda
About Oxygen8:
Oxygen8 Gaming
Limited is a subsidiary of Oxygen8 Group, which was established in the year
2000. Oxygen8 Gaming is also a significant player in the Gaming sector
including sports betting. The Oxygen8 Group has a turnover of £90 million p.a.
and has three divisions, namely:
Limited is a subsidiary of Oxygen8 Group, which was established in the year
2000. Oxygen8 Gaming is also a significant player in the Gaming sector
including sports betting. The Oxygen8 Group has a turnover of £90 million p.a.
and has three divisions, namely:
·
Corporate
Solutions: enable a Corporate’s interaction with its customers via mobile
phones using SMS, Voice and Online services
Corporate
Solutions: enable a Corporate’s interaction with its customers via mobile
phones using SMS, Voice and Online services
·
Payment
Solutions: enable mobile payment solutions, covering delivery, billing,
applications and content
Payment
Solutions: enable mobile payment solutions, covering delivery, billing,
applications and content
·
Carrier
Solutions: enable carriers to interact intelligently with consumers and provide
high performance analytics
Carrier
Solutions: enable carriers to interact intelligently with consumers and provide
high performance analytics
Job Summary: The
Technical Support Engineer will be reporting to the head of Technical
Operations and will be responsible for handling technical tasks
pertaining to the Technical Operations department.
Technical Support Engineer will be reporting to the head of Technical
Operations and will be responsible for handling technical tasks
pertaining to the Technical Operations department.
Key Duties and Responsibilities:
·
Timely
incident handling and escalation of issues and coordinate with Group IT for
prompt resolution
Timely
incident handling and escalation of issues and coordinate with Group IT for
prompt resolution
·
Analyze
user requirements and develop Software Requirements Specifications (SRS).
Analyze
user requirements and develop Software Requirements Specifications (SRS).
·
Perform
regular monitoring of Oxygen8 platforms to ensure alarms are attended to or
escalated and resolved timeously.
Perform
regular monitoring of Oxygen8 platforms to ensure alarms are attended to or
escalated and resolved timeously.
·
Client
integration and support for Mobile Money and SMS platform for African
Territories with Oxygen8 Presence.
Client
integration and support for Mobile Money and SMS platform for African
Territories with Oxygen8 Presence.
·
Ensure
accurate planning and adherence to project schedules, manage internal and
external teams and communicate status to all stakeholders
Ensure
accurate planning and adherence to project schedules, manage internal and
external teams and communicate status to all stakeholders
·
Design
and implement testing methodology, review and update relevant documentation.
Design
and implement testing methodology, review and update relevant documentation.
·
Develop
business relationships and integrate activities with other IT business
unit/area to ensure successful implementations.
Develop
business relationships and integrate activities with other IT business
unit/area to ensure successful implementations.
·
Provides
technical leadership and/or business expertise to subordinates and peers on
technical complexities of assigned projects
Provides
technical leadership and/or business expertise to subordinates and peers on
technical complexities of assigned projects
·
Participates
in the evaluation of new and existing software/hardware products.
Participates
in the evaluation of new and existing software/hardware products.
·
Handle
Linux, Java, Web Services, Databases, client/server applications, SMS, MMS, USSD,
charging services and Value-Added Integrations.
Handle
Linux, Java, Web Services, Databases, client/server applications, SMS, MMS, USSD,
charging services and Value-Added Integrations.
·
Provide
Corrective and Preventive maintenance to Oxygen8 Platforms.
Provide
Corrective and Preventive maintenance to Oxygen8 Platforms.
·
Perform
periodical trend analysis and produce reports related to network faults with
suggestions to help improve Oxygen8 Platforms.
Perform
periodical trend analysis and produce reports related to network faults with
suggestions to help improve Oxygen8 Platforms.
·
Perform
testing, debugging, troubleshooting, deployment and documentation of
applications/services to ensure their quality.
Perform
testing, debugging, troubleshooting, deployment and documentation of
applications/services to ensure their quality.
·
Assist
in writing operational documentation including procedures and processes used in
Technical operations with the help of other local and remote technical team
members.
Assist
in writing operational documentation including procedures and processes used in
Technical operations with the help of other local and remote technical team
members.
·
Perform
on call duty activities on weekends, holidays and out of office hours when
called upon to.
Perform
on call duty activities on weekends, holidays and out of office hours when
called upon to.
·
Review
and update training manuals for new or modified equipment, operating systems
and software.
Review
and update training manuals for new or modified equipment, operating systems
and software.
·
Any other
technical duties as assigned by Oxygen8 Group.
Any other
technical duties as assigned by Oxygen8 Group.
Qualifications, Skills and Experience:
·
Three years
of technical experience in Value Added Services (VAS) industry.
Three years
of technical experience in Value Added Services (VAS) industry.
·
Show commitment
to Oxygen8 Gaming’s aims, objectives and principles
Show commitment
to Oxygen8 Gaming’s aims, objectives and principles
·
Proactive;
able to set challenging personal goals and remain motivated despite obstacles
Proactive;
able to set challenging personal goals and remain motivated despite obstacles
·
Excellent
organisational skills and attention to detail
Excellent
organisational skills and attention to detail
·
Creative,
flexible, able to use own initiative to solve problems
Creative,
flexible, able to use own initiative to solve problems
·
Possesses
a “can-do” infectious positive attitude
Possesses
a “can-do” infectious positive attitude
·
Must
have a strong integrity, be honest, accountable, reliable and assertive
Must
have a strong integrity, be honest, accountable, reliable and assertive
·
Must
have excellent written, verbal and interpersonal communication skills.
Must
have excellent written, verbal and interpersonal communication skills.
·
Must be
able to effectively use office equipment, computers and scanner and other
resources for completion of projects
Must be
able to effectively use office equipment, computers and scanner and other
resources for completion of projects
How to Apply:
All interested
candidates should apply by emailing a CV and Cover Letter explaining their
interest in the position and what they could bring to it to [email protected]
candidates should apply by emailing a CV and Cover Letter explaining their
interest in the position and what they could bring to it to [email protected]
NB: Please
specify the job title in the email subject. Only complete applications will be
considered. Only successful applicants will be contacted.
specify the job title in the email subject. Only complete applications will be
considered. Only successful applicants will be contacted.
Deadline: 26th May 2018
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