Applications Support Analyst IT Jobs – Barclays Bank UK

Job Title:       Applications Support Analyst
Organisation: Barclays
Bank UK
Duty Station: Kampala,
Reports to: Head
of Service Management
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The
Application Support Analyst will be tasked with maintaining the availability
and reliability of applications to ensure that IT can effectively meet service
targets in accordance with planned business objectives.
Key Duties and Responsibilities: 
Test Management
Responsibility is to
ensure that proper testing occurs for all Application changes released into the
production environments as assigned to you by Line Management
  • Work closely with Release Analysts
  • Review releases and assign appropriate
    release testing tasks
  • Compile and review the Testing
  • Conduct installation procedure tests
  • Participate in functional, performance,
    and integration testing results
  • Coordinate user acceptance testing
  • Coordinate back out testing
  • Conduct supporting documentation review
  • Compile test results
  • Conduct release test review
  • Coordinate post release testing
  • Validate and communicate results of
    testing activities
Risk Management
  • Build relationship with country IT Risk
    and Governance team and provide support wherever required.
  • Contribute and deliver to the
    improvement of the risk profile by delivering improved governance, risk
    management, controls and compliance requirements.
  • People Management 20%
  • Responsible for driving own Performance
    Development, collating relevant documentation, preparing for and arranging
  • By utilizing skills matrix, identify
    training and development requirements, formulating own plan to be agreed
    with team leader. Responsible for ensuring own plan is completed within
    agreed timescales.
  • Undertake all necessary training in
    order to perform the role to the required standards, including gaining
    accreditation where appropriate.
Key Result Areas: 
  • Provide a range of application
    availability reporting to ensure that agreed levels of availability,
    reliability and maintainability are measured and monitored on an ongoing
  • Successfully facilitate delivery of
    changes to reports needed by the business and ensure that reports and
    their dependencies are made available for the business.
  • Provide holistic support of application
    availability to Business Users
  • Take actions to achieve reductions in
    frequency and duration of incidents that impact application availability
  • Ensure shortfalls in application
    availability are recognized and appropriate corrective actions are
    identified and progressed
  • Take action on agreed appropriate
    actions with Line Management to maintain or improve application
    availability levels
  • Initiate and coordinate actions required
    to maintain or improve availability of applications
  • Act as a coordination point for changes
    to applications when needed
  • Maintain an awareness of technology
    advancements and best practices that support application availability

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays
    Bank Applications Support Analyst should hold a good degree in Information
    technology related field (An additional Business degree to an IT Degree is
    an added advantage)
  • ITIL v3 Expert
  • Oracle Certification
  • At least three years of banking
  • Two years of experience in IT exposure
  • Understanding of banking (retail and
    commercial), core banking applications, IT Architecture, Change Framework
    and testing methodologies.
  • An operational perspective and an
    understanding of how the testing team fits and contributes to the projects
    and the business changes.
  • Hands on knowledge of testing tools,
    automated as well as manual testing.
  • Proficient in “desktop” applications
    (Word, Excel, Access, PowerPoint).
  • Strong management skills.
  • Good project and release management
  • Strong team ethics. Whether functional,
    cross-functional or across different business and country, ability to
    create a friendly and focused team environment.
  • Need to multi task in support of the
    resolution of complex business problems in different countries.
  • Take full responsibility for own
    Performance Development
  • Knowledge of Retail, Corporate and all
    other products offered by Banks and the way they relate to available
  • Good knowledge of core banking systems.
  • Good knowledge of the standard Change
    Governance Framework
  • Knowledge of user acceptance testing and
    change implementations.
  • Experience in relationship management.
  • Knowledge of working within a complex
    matrix management structure to deliver the end business objective.
  • Policies and Governance knowledge within
    the Group and local legislation
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current curriculum
vitae and photocopies of academic certificate to our recruitment website detail
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
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