Several Customer Service Jobs – Customer Loyalty Executives – Greenlight Planet

Organization: Greenlight Planet
Duty Station:  Kampala, Uganda
Reports to: Regional Sales Manager

About US:
Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.  Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.

Job Summary: The Customer Loyalty Executive will lead the efforts and processes related to collections of our EasyBuy products in the field, advise and give suggestions on how to improve customer payments and satisfaction whilst matching user expectations.

Key Duties and Responsibilities: 
  • Analyse regional portfolio and repayment trends and lay down strategies to improve the same
  • Work with regional teams to ensure that set policies on collection are adhered to
  • Track down Port Folio at Risk and champion recovery process
  • Work with regional field teams to pro -actively set and execute strategies that will result in reducing default rates
  • Flag any activities or actions by the field sales team that may lead to exposure
  • Establishes essential communication and reporting structure with field teams.
  • Designs and keeps track of operational improvements necessary for ensuring better repayments and customer satisfaction
  • Achieves set Active Portfolio management target as communicated from time to time.
  • Preparing reports on weekly/monthly basis.
  • Informs management of trends in accounts that contribute to delinquency

Qualifications, Skills and Experience:
  • The ideal candidate should preferably hold a Bachelor’s Degree in Finance, Community Development, Communication, Credit Risk
  • Four years of relevant work experience in a similar role
  • Excellent interpersonal skills.
  • Is clear and straight to the point when communicating in both written and spoken English
  • Has clear thinking and problem-solving ability
  • Pays attention to detail
  • Excellent issue-tracking and resolution skills
  • Ability to handle multiple tasks at the same time without errors and mistakes

How to Apply:
All candidates interested in joining Greenlight in the aforementioned capacity should send their applications online at the link below.

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