Several Customer Service Jobs – Customer Loyalty Executives – Greenlight Planet

Organization: Greenlight
Duty Station:  Kampala, Uganda
Reports to: Regional Sales Manager
About US:
Greenlight Planet is a social,
for-profit business that designs, distributes, and finances solar-powered home
energy products, with an underserved population in mind: the 1.3 billion global
consumers for whom the old-fashioned electrical grid is either unavailable or
too expensive.  Over a decade in business,
the company is now a leading global brand in emerging markets across Asia and
Sub-Saharan Africa.  Greenlight’s Sun
King™ products provide modern light and energy to 30 million people in more
than 60 countries.
Job Summary: The Customer
Loyalty Executive will lead the efforts and processes related to collections of
our EasyBuy products in the field, advise and give suggestions on how to
improve customer payments and satisfaction whilst matching user expectations.
Key Duties and Responsibilities: 
  • Analyse
    regional portfolio and repayment trends and lay down strategies to improve
    the same
  • Work
    with regional teams to ensure that set policies on collection are adhered
  • Track
    down Port Folio at Risk and champion recovery process
  • Work
    with regional field teams to pro -actively set and execute strategies that
    will result in reducing default rates
  • Flag
    any activities or actions by the field sales team that may lead to
  • Establishes
    essential communication and reporting structure with field teams.
  • Designs
    and keeps track of operational improvements necessary for ensuring better
    repayments and customer satisfaction
  • Achieves
    set Active Portfolio management target as communicated from time to time.
  • Preparing
    reports on weekly/monthly basis.
  • Informs
    management of trends in accounts that contribute to delinquency

Qualifications, Skills and Experience:
  • The
    ideal candidate should preferably hold a Bachelor’s Degree in Finance,
    Community Development, Communication, Credit Risk
  • Four
    years of relevant work experience in a similar role
  • Excellent
    interpersonal skills.
  • Is
    clear and straight to the point when communicating in both written and
    spoken English
  • Has
    clear thinking and problem-solving ability
  • Pays
    attention to detail
  • Excellent
    issue-tracking and resolution skills
  • Ability
    to handle multiple tasks at the same time without errors and mistakes
How to Apply:
All candidates interested in joining Greenlight in the aforementioned
capacity should send their applications online at the link below.
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