Service and Technology Manager Employment Opportunity – MTN-Uganda

Title:            Service and Technology Manager
Organisation: MTN-Uganda
Duty Station: Kampala,
Reports to: Senior
Manager Technology Solutions
About US:
MTN-Uganda is the leading
telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.
Job Summary: The Service
and Technology Manager plays a leadership role to the presales technical
function which offers daily and direct technical know-how/ product knowledge
and solutions options and advisory support to the sales team. Also helps in
building support efficiencies for a better post sales customer experience for
corporate voice solutions.
Key Duties and Responsibilities: 
  • Provide
    expertise in Solution Development and Systems Management of Sales Engineering
    function within MTN Business
  • Lead
    the solutions team to provide Pre/Post Sales Technical support to the
    lesser Skilled Sales force tasked with acquisition and CRM
  • Harness
    the Development of Technical Solutions for the Corporate Customers based
    on     information gathered by
    Account Mangers
  • Assist
    in Bid and Proposal preparation (Handling all Technical Aspects)
  • Manage
    the day to day operations of the solutions team including pre and
    post-sales support/ product demonstrations to enhance growth of revenue
  • Preparation
    and Delivery of Technical presentations to the various target Markets
    based on the Overall Sales Strategies
  • Provide
    Corporate Sales Training on New Products and services to Account Managers and
    Corporate Clients

Qualifications, Skills and Experience:
  • The
    ideal candidate for the MTN Uganda Service and Technology Manager job
    opportunity placement should hold a Bachelor’s Degree in ICT/
    Electrical/Telecoms Engineering /Computer Science Degree (BSc/Masters
  • Business
    qualification is relevant.
  • ICT
    Industry Certifications are relevant- Preferred qualifications CISSP,
    MCSE, CCNA or any other industry Certifications
  • Five
    years of experience in a Sales environment handling Technical solutions
    delivery and support.
  • Strong
    understanding of technology services & infrastructure [IP Networks,
    Data Centers and Cloud Services]
  • Successful
    track record in developing solutions and Supporting Enterprise Solutions
    and Presales
  • Must
    have a valid driver’s License Class B as a minimum with at least 1 year
    driving experience with a Manual Car
  • Flexibility
    and ability to work anywhere in the Country at short notice as the Job
    requires to achieve business objectives
  • Commitment
    to the Organization
  • Leadership,
    Coaching and Developing
  • Managing
  • Teamwork
    & Experience
  • Emotional
  • Customer
  • Strategic
    and business goals   orientation
  • Analytical
    Thinking and Problem   Solving
  • Strong
    interpersonal and   communication
  • Ability
    to function under pressure
  • Knowledge
    of the market and industry
  • In-depth
    understanding of technology and services
  • Product
  • Operational

 Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably qualified and
interested candidates should send their Job Applications with detailed CVs,
certified copies of academic certificates (originals are to be presented at the
interview) and names and addresses of three referees addressed to the:
Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, Uganda (MTN Nyonyi
Deadline: 30th April 2018
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