No Experience UN Business Support Assistant (IT) Job Opportunities – United Nations World Food Programme (WFP)

Support Assistant (IT)
Organization: United
Nations World Food Programme (WFP)
Duty Station:  Kampala,
Reports to: Information
Technology Officer
About US:
The UN World Food Programme
(WFP) is the United Nations frontline agency against world hunger. It is the
largest and longest serving humanitarian agency in Uganda. . Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.
Job Summary: The Business
Support Assistant (IT) will deliver standard software and hardware support services,
as well as monitoring and maintaining a wide range of information sources, to
contribute to the effective delivery of IT services.
Key Duties and Responsibilities: 
  • Conduct
    system and equipment maintenance tasks, such as back-up system data and system
    protection, to ensure they are running effectively and enable easy and
    efficient use.
  • Undertake
    basic monitoring and troubleshooting of server systems to ensure a
    consistent delivery of IT services to staff.
  • Respond
    to basic queries about technology and systems to support the correct
    application of technology.
  • Receive
    and inspect all incoming assets and report discrepancies in IT materials
    inventory to senior colleagues to ensure materials are effectively
  • Perform
    basic beta testing and support the roll out of new versions of centrally
    supported software to ensure software is operational for WFP staff.
  • Ensure
    information is up to date and accurate within inventories, databases,
    websites, and archives in order to support senior officers in managing
    these systems.
  • With
    direction from senior colleagues, collate information to be included in
    standard material such as training documentation and web content, to
    contribute to the availability of information about services and products.
  • Follow
    set emergency response processes and procedures as required to provide
    support in enabling emergency food assistance needs to be met.

Qualifications, Skills and Experience:
  • The
    ideal candidate for the United Nations UN World Food Programme (WFP)
    Business Support Assistant (IT) job placement should hold a University
    degree in any IT related discipline
  • Language: General Service (Headquarters): Fluency
    (level C) in English language.
  • Academic
    or professional experience in computer science.
  • Has
    experience resolving level 1 IT issues.
Personal Competencies:
  • Governance,
    Strategy and Architecture:

    Demonstrates awareness of overall IT governance structure and system
    architecture development to support the process and assist in design of
    interaction between systems
  • Change
    Implementation, Project management, Planning and Optimization:
    Has basic understanding of project
    management principles to provide basic estimates on timing, resource
    utilisation and costs to facilitate the project planning process.
  • Technical
    technical aspects of own job and applies them in a thorough and systematic
    manner to analyze customer’s technical issues and offer value adding
    advice and/or solutions.
  • Service
    : Understands
    and follows the established standards and protocols for service excellence
    within own domain to maintain quality of delivery and high levels of
    customer satisfaction.
  • Client
    working understanding of existing hardware, software, servers and network
    management to resolve users’ routine problems using WFP’s established
    processes and tools.
  • Procurement
    and Contract Management:
    in the technology selection process by collating information on vendors
    and/or products for evaluation against criteria.
How to Apply:
All candidates who desire to
join the United Nations World Food Programme are encouraged to submit their
applications online at the link below.
Deadline: 17th April 2018
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